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John Elway's Crown Toyota

Ontario, CA

4.8
1,542 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,542 reviews

March 24, 2023

Great experience! Diego is helpful and professional . He is super patient and nice ! I would definitely recommend More

by robbie0981
Recommend Dealer
Yes
Employees Worked With
Diego
Mar 27, 2023 -

John Elway's Crown Toyota responded

Thank you for recommending Crown Toyota and Diego! We're elated he could make your experience a 5-star one, Robbie. Safe travels!

March 23, 2023

My Service advisor’s were Abraham Robles & Cory Bannister. He provided me with Excellent customer service and Professionalism. He is very knowledgeable in every aspect of the the repair process. H More

by jeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Robles & Cory Bannister 5 stars for both Service Advisors
Mar 24, 2023 -

John Elway's Crown Toyota responded

Thank you so much for your business and five-star review of Crown Toyota! Jeremy, we are thrilled that Cory and Abraham delivered professional service and went the extra mile to ensure you were 100% happy with your experience. We'll see you next time.

March 23, 2023

I found Alexis to be very professional. He explained all steps of the service to me. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Gallegos
Mar 24, 2023 -

John Elway's Crown Toyota responded

Eileen, thank you for the review! We are so glad to hear that you had a successful service experience working with Alexis and the Crown Toyota team. Drive safely and we hope to see you back again down the road!

March 20, 2023

Always courteous. .all very knowledgeable that I have dealt with..bring back the car wash..the final touch More

by Bobgonzalez27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulissa Ramos..service dept.
Mar 21, 2023 -

John Elway's Crown Toyota responded

We thank you for the kind review of us here at Crown Toyota! We appreciate the 5-star rating and we will be sure to pass along your feedback to our team. Have a great rest of your day!

March 20, 2023

Great service friendly staff. I would recommend this dealership to everyone who owns a Toyota More

by Bechuelfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 21, 2023 -

John Elway's Crown Toyota responded

This is exactly the kind of feedback we work hard for at Crown Toyota! Thanks for all your support!

March 18, 2023

Fayaz was very patient and helpful in helping is find the right car within our budget. More

by Jeannettefajardo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fayaz
Mar 20, 2023 -

John Elway's Crown Toyota responded

Congratulations on your new car, Jeannette! We appreciate your business and we hope to see you again at Crown Toyota. Safe travels ahead!

March 17, 2023

One hour after my appointment and my car has been checked by four dealer employees they said my appointment already passed and I need to wait two hours more. No one pay enough attention to my car be More

by myjakedvila
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Chapman
Mar 18, 2023 -

John Elway's Crown Toyota responded

I am sincerely sorry if completing your vehicle took longer than expected. However, we treat all of our customers with equal respect along with their vehicles, so I am concerned to see we left a different impression. If you could please give me a call, I would like to address this with you and make it right moving forward. Thank you, Darleen Salazar - Service Director - (909) 390-9700 ext. 1801

March 15, 2023

We're what would be called 'super seniors'. Bought a lot of new cars over the years. Never had a better experience. We did some research on Crown Toyota and the car we wanted...a RAV 4 Prime More

by craftybird
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Duran and Tony Pouria
Mar 16, 2023 -

John Elway's Crown Toyota responded

It is gratifying to hear that Victor and Tony took such great care of you and earned your trust! Thank you for choosing Crown Toyota for your purchase, it was our pleasure to assist you. We wish you many safe and happy miles ahead!

March 15, 2023

Ali was amazing service advisor for my car. He kept me in the loop about my car. He was so amazing with the car service he made sure it will be done efficiently and fast so I can go back on the More

by Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Shekeb
Mar 16, 2023 -

John Elway's Crown Toyota responded

Julia, thank you for the review! We are so glad to hear that Ali delivered such a successful service experience. Drive safely, and we hope to see you back again at Crown Toyota!

March 13, 2023

Very informative excellent communication and easy to talk to for the services needed always one to return here More

by kempsenpearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulissa
Mar 14, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Crown Toyota team. Drive safely, and we hope to see you back again down the road!

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