
John Elway's Crown Toyota
Ontario, CA
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My Service advisor’s were Abraham Robles & Cory Bannister. He provided me with Excellent customer service and Professionalism. He is very knowledgeable in every aspect of the the repair process. H Bannister. He provided me with Excellent customer service and Professionalism. He is very knowledgeable in every aspect of the the repair process. He went above & beyond to ensure my satisfaction and expectations are met during my visit. I took my car here for the very first oil change and will plan on returning as a repeat customer. He communicated with me every step of the way on every detail or repair that was in progress from start to finish. Excellent Service! More
One hour after my appointment and my car has been checked by four dealer employees they said my appointment already passed and I need to wait two hours more. No one pay enough attention to my car be checked by four dealer employees they said my appointment already passed and I need to wait two hours more. No one pay enough attention to my car because I speak Spanish to them I think that’s the point. because the second guy asked me if a prefer Spanish, is not my first time in this dealer and I know some people there speak Spanish. My first bad experience in this place. And I understand and speak enough English. More
We're what would be called 'super seniors'. Bought a lot of new cars over the years. Never had a better experience. We did some research on Crown Toyota and the car we wanted...a RAV 4 Prime Bought a lot of new cars over the years. Never had a better experience. We did some research on Crown Toyota and the car we wanted...a RAV 4 Prime. Started working with Victor Duran who did a great job keeping us up on choices and cars on the way. When he found one he thought we would like coming we rushed to Crown to place a 48 hold on it when it hit the lot so we could see if it was what we wanted. Sure looked like it was. Victor hung in there for nearly three hours, never pushing a sale, and answered all our questions and concerns. He really wanted us to be happy and comfortable with our choice. He escorted us over to finance and introduced us to Tony Pouria for final paperwork. We were immediately impressed with his demeanor and no pressure manner. As we were working with Tony, Victor would look in on us and ask if we needed anything. After thirty eight years in law enforcement I had a new experience on a car lot...I liked and trusted these guys and a car dealer. More
Ali was amazing service advisor for my car. He kept me in the loop about my car. He was so amazing with the car service he made sure it will be done efficiently and fast so I can go back on the He kept me in the loop about my car. He was so amazing with the car service he made sure it will be done efficiently and fast so I can go back on the road and he stayed committed to that !! More