Back

John Elway's Crown Toyota

Ontario, CA

4.8
1,542 Reviews

1201 Kettering Drive

Ontario, CA

91761

Directions

By Type

Showing 1,542 reviews

April 15, 2023

My service advisor was great and very informative, when I got home I checked the engine and noticed that the brake fluid and the windshield fluid wasn't topped off More

by jgiannica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Santana, Gary Zondervan
Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for taking the time to share your feedback. While we are happy to hear that your service advisor was so informative. We do not top off brake fluid for 15,000-mile service. We do top off windshield fluids, but air pockets in the fluid reservoir may have contributed here. We strive to provide our customers with the best possible service and, if there is anything else we can do to improve your experience, please don't hesitate to contact me. Thank you, Darleen Salazar - Service Director - (909) 390-9700 ext. 1801

April 14, 2023

Everyone is very friendly. Alex was attentive and explained step by step the services being done. More

by Glorhz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Santana
Apr 19, 2023 -

John Elway's Crown Toyota responded

Alex will appreciate the shoutout! Thank you for choosing Crown Toyota.

April 13, 2023

We had an amazing experience having our car serviced at Crown Toyota. Their hospitality and professionalism was top notch. More

by Deed5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irving, Toshiro
Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided exceptional hospitality and professionalism during your service visit. We appreciate your business and look forward to seeing you again at Crown Toyota!

April 12, 2023

Service is fantastic and the Service Team does an exceptional job of getting things done with quality in mind More

by Squirrelmahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Apr 19, 2023 -

John Elway's Crown Toyota responded

We appreciate your kind words about our service team at Crown Toyota. Providing exceptional service with quality in mind is what we strive for, and we're glad to hear that we delivered on that promise for you. Thank you for taking the time to share your experience with us!

April 12, 2023

My car was ready at the time that it was stated. My low tire pressure light kept coming on and off and the service station said there was no leak. They found a nail and told me it could be patched. More

by angelgiirl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for choosing Crown Toyota for your service needs! We're thrilled to hear that our team was able to quickly identify and fix the issue with your tire. Honest and efficient service is what we aim for, so we're happy to have met your expectations. We look forward to assisting you again down the road and wish you a great rest of your day!

April 11, 2023

Dan Rogers and his team did great on getting our Rav 4 to us as well as financing it. This was our 6th car from them and they will continue to be our go to dealership. More

by JWSnell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Rogers
Apr 19, 2023 -

John Elway's Crown Toyota responded

Congratulations on your new Toyota RAV4! We are so lucky to have you as a customer and appreciate your ongoing business. Thank you for leaving Crown Toyota a five-star review and giving a shoutout to Dan! We look forward to assisting you next time.

April 10, 2023

John Elway service attendants (vehicle check-in) and vehicle service representatives (Yulissa Ramos) were kind and knowledgeable. Yulissa Ramos responded back to me (via phone call) on future vehicle r More

by jacksel5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulissa Ramos (“5 star” rating)
Apr 19, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are thrilled to hear that John and Yulissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Crown Toyota!

April 09, 2023

My visit was good, work was done & I was given information about recommended service. Alexis F, was very helpful & thorough about passing on information. More

by rickvera1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis F
Apr 18, 2023 -

John Elway's Crown Toyota responded

We're thrilled you enjoyed working with Alexis and our team at Crown Toyota! Thank you so much for sharing this supportive feedback.

April 08, 2023

Excellent ! Huge thanks to Cal for going beyond Our expectations …you found the car my son has been wanting and were kind enough to stay so late to close the d More

by Bernalsb5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cal
Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are thrilled to hear that Cal delivered such a successful purchase experience for you and your son. Drive safely, and we hope to see you back again at Crown Toyota!

April 07, 2023

Friendly and helpful staff. I appreciate that they stayed true to their estimate of when the car would be ready. More

by TLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Apr 18, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Crown Toyota. Safe travels!

...
56
...