John Elway's Crown Toyota

2020 Rav4 Toyota EXPLODING SUNROOF -- Quality Control Issue My wife and I purchased a brand new 2020 Toyota Rav4 in late December 2019 -- and both the dealership and Factory (Plano, TX) would NOT cover the repl My wife and I purchased a brand new 2020 Toyota Rav4 in late December 2019 -- and both the dealership and Factory (Plano, TX) would NOT cover the replacement of a Sunroof that had unexpectedly exploded for absolutely NO REASON!!! Their "Fix", I was instructed by them to put in a claim with my own insurance carrier -- and for me to pay the deductible for a safety issue and reoccurring problem that is known by other drivers / consumers. Had to rent a Rental Car from this dealership while they assessed the situation and Warranty Repair work -- but would NOT honor the "Repairs" nor would they reimburse me for the 3 days rental car charges. The Rav4 had just 5,000 miles on it. Got the complete "run-around" and shoulder shrugs... Needless to say, we are not at all pleased with their Customer Service Dept. In fact, a week later I''m still waiting for a returned call from the Factory's Customer Service dept. as well. More

Had the best experience at John Elway crown Toyota in Ontario! we worked with Harmon and he was amazing and patient with us!!(I’m picky) He took us in so many different cars and never not once made me f Ontario! we worked with Harmon and he was amazing and patient with us!!(I’m picky) He took us in so many different cars and never not once made me feel like I was being a pain in the butt! I loved that he kept checking on us making sure we were ok while waiting for finance. He was super cool and down to earth! Next time I need a car I’m going back to crown Toyota!! Thank you guys for providing excellent service! More

First time buying here and Harmon provided excellent service. The experience was hassle free and to the point which was really appreciated. There were a couple issues with me getting a copy of my proof service. The experience was hassle free and to the point which was really appreciated. There were a couple issues with me getting a copy of my proof of insurance and they were helpful with that too. More

This is our 6th car with Crown Toyota and working with Danny Zendajas is always a pleasure. We can always count on Danny!! Love my new RAV4!! Danny Zendajas is always a pleasure. We can always count on Danny!! Love my new RAV4!! More

I walked into Crown Toyota searching for a Scion tC I wanted to replace my old one. I was greeted by George and he asked what I was looking for. The dealership had sold the car I wanted a day before so h wanted to replace my old one. I was greeted by George and he asked what I was looking for. The dealership had sold the car I wanted a day before so he showed me another model, a certified pre-owned Toyota 86. I fell in love with the car. George was fantastic and he did an amazing job taking care of everything. I walked out that same day with the car. He should be commended. I would go back to see George More

Stopped in for a brake service. Jeff my service advisor took the time to listen to my concerns and passed them along to the tech. He had a coupon stashed away that made my maintenance much more affordable took the time to listen to my concerns and passed them along to the tech. He had a coupon stashed away that made my maintenance much more affordable and earned my future business. More

Great service experience! Thank you for the honest and helpful recommendations. I recommend this service center because they are efficient and know what they are talking about but not pushy. helpful recommendations. I recommend this service center because they are efficient and know what they are talking about but not pushy. More

Great customer services Tyler was awesome upfront and honest, his knowledge experience is great, he knew my budget was tight and help me make my decision easy on my fj repair Tyler was awesome upfront and honest, his knowledge experience is great, he knew my budget was tight and help me make my decision easy on my fj repairs. I will definitely come back and recommend to all to come here. Thanks Tyler! More

Good place for service This dealership a good place to take your car for service. They take care of you. Great customer service. The cons: is it not a good place to stay o w This dealership a good place to take your car for service. They take care of you. Great customer service. The cons: is it not a good place to stay o wait for your car. Be aware of the techs. They tend to leave oil fingerprints all over the hood and wherever else they come in contact with in your vehicle. They do have a cafeteria. The bad thing is NOT free which is understandable. They want to make extra money. One huge minus is their coffee and water. The coffee is in Jars and it tastes horrible. The water tastes like tap water with ice and some lemon. I have been to other Dealerships and the have a machine that offers a variety of coffee options, filtered water even some donuts or bagels. Thus, waiting for your car to be ready or for finiancing to go through is not very pleasant. My review is mixed because I have had great experience at that dealership and some not so good experiences. Overall, a good place to do business but it needs a lot of improvements. They earned my business once (bought a brand new car--in 2006), but they lost a great opportunity to earn my business (wanted to buy a brand new Avalon Hybrid--in 2018). More

Thank you Cal Cal helped me buy 2 cars in the past 2 months. I had 2 Toyota's that were over 15 years old with 250,000+ miles on them and it was time for new cars. Cal helped me buy 2 cars in the past 2 months. I had 2 Toyota's that were over 15 years old with 250,000+ miles on them and it was time for new cars. I met Cal and he was awesome to work with. Took great care of us and gave us great service. I'm extremely happy with the new cars we have. John Elway's Toyota is the place to go, and ask for Cal. More