John Elway's Crown Toyota

Sales people payed attention to what I was looking for and wanted in my vehicle. Financing department work to find the best possible interest rate for my loan. Elias found an early return on a leased and wanted in my vehicle. Financing department work to find the best possible interest rate for my loan. Elias found an early return on a leased car that was exactly what I was looking for and went about getting it to me. More

I have been going to this dealership for several years and have always had excellent service from Jeff and his team. and have always had excellent service from Jeff and his team. More

Service people and the facilities was good. I went in for a simple oil change and tire rotation service on my 2019 4x4 Tundra at 8am they completed service around 10:50am. Waited in the lobby w I went in for a simple oil change and tire rotation service on my 2019 4x4 Tundra at 8am they completed service around 10:50am. Waited in the lobby which was large and comfortable. Service Took longer than I expected. The place has changed a bit since the owners since it was John Always Crown Toyota and now part of the Swickart Auto Group. Don't know if it's a good thing yet. Place did look fancier in the past from previous owners. I did have trouble opening my online invoice with the link the service manger sent me. I emailed Steve Estrada and he quickly responded with a PDF copy of my service invoice. More

I was not really planning to get a car but Jacob and the rest of the team were very helpful but I ended up taking a car a very good choice thanks to Jacob and the team that help me rest of the team were very helpful but I ended up taking a car a very good choice thanks to Jacob and the team that help me More

I recently had a rather entertaining yet frustrating experience buying a used car from Crown Toyota. What started as a hopeful search online quickly turned into a classic “how not to sell a car” saga. experience buying a used car from Crown Toyota. What started as a hopeful search online quickly turned into a classic “how not to sell a car” saga. When I arrived at the dealership, I was greeted with a warm “please wait” while my assigned salesperson, Jacob, was busy with another customer. I mean, who doesn’t love a good wait, right? After a brief standoff with the eager sales team, I decided to channel my inner detective and found the car on my own. Fortunately, I encountered Steve on the lot, who quickly summoned Jacob, my assigned salesperson. The subsequent negotiation process was frustratingly typical of used car sales tactics. Lowball trade-in offers and inflated interest rate estimates were presented before my credit was even checked. The finance department provided a much more reasonable rate once my credit was actually run. However, the most egregious issue arose at the very end of the transaction. Fast forward to the end of the deal, and I was handed one key for my new car. One! I asked about the second key, and Jacob looked at me like I’d asked him to juggle flaming torches. He insisted that expecting two keys was unreasonable. I mean, come on! I expect my car to have four tires and an engine—why wouldn’t I expect two keys? The irony was not lost on me when they simultaneously demanded both keys for my trade-in vehicle After a back-and-forth that felt like a scene from a bad sitcom, Steve joined the conversation, confirming that they never had a second key and that I might need to pay out of pocket for one. Talk about a plot twist! It felt like I was being gaslit into accepting a single key as a luxury item. So, here’s a friendly note to Swickard Auto Group: Flexibility is key—literally! Don’t make customers wait for a specific salesperson when they’re ready to buy. Transparency is your friend. Let customers know upfront how many keys they’ll get. It’s not a surprise party! Fairness matters. If you expect two keys for a trade-in, how about providing two keys for the car they just bought? Train your staff to handle concerns without turning customers into reluctant participants in a comedy sketch. Prioritize customer satisfaction over short-term gains. A replacement key is a small price to pay for a happy customer—and a lot less than the cost of bad reviews. More

Awesome service ! ! Great customer service 👍🏽 lobby and the customer waiting area was clean and cafe was perfect with quality and well made food ! Great customer service 👍🏽 lobby and the customer waiting area was clean and cafe was perfect with quality and well made food More

Was good experience I highly recommend this dealership to my parents and friends and coworkers my parents and friends and coworkers More

Advisor was professional and courteous. Only issue I have is that they disconnected my dash camera which is hard to reconnect. They should not touch things in vehicles in my opinion. Only issue I have is that they disconnected my dash camera which is hard to reconnect. They should not touch things in vehicles in my opinion. More

My nephew was impressed with the efficiency of the dealership also doing everything by text was good dealership also doing everything by text was good More

I had a great experience with my advisor Cal Conner. He was honest and professional. He was honest and professional. More