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John Elway's Crown Toyota

Ontario, CA

4.8
1,538 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,538 reviews

March 20, 2025

Pleasant, knowledgeable, fast service, clean facilities. Explained everything I needed to know and recommendations for next service More

by Purplegata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Mar 20, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear you had a pleasant experience with our team at Crown Toyota! It's great that everything was explained clearly and efficiently. We look forward to assisting you again in the future!

March 19, 2025

Service is always prompt and worthy of finding servicing needs requested. never had an issue getting questions answered More

by Mark C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade, Chris Osgood
Mar 20, 2025 -

John Elway's Crown Toyota responded

Mark, we're delighted to hear that our team at Crown Toyota consistently meets your service expectations. Thank you for the positive feedback!

March 15, 2025

Jeff and the staff were great The best service every time I come Good prices and fast service More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 16, 2025 -

John Elway's Crown Toyota responded

Thank you for reviewing Crown Toyota! It was so kind of you to share your experience with Jeff, JR.

March 13, 2025

Good customer service. Everyone is generally happy to be there. Services were explained and shown the differences. But wait times when arriving with an appointment could be More

by Mr.Juice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 13, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your feedback with us. We're glad to hear that our team at Crown Toyota provided good customer service and clear explanations, but we apologize for the long wait times during your visit. We appreciate your suggestions regarding appointment scheduling and will work on improving this aspect of our service. Your input is valuable in helping us enhance the overall experience!

March 10, 2025

Good service always if there is a problem & you bring it to their attention they will quickly resolve it and make it right I have been with this dealership since 1998 More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ & Corey , Chris Osgood
Mar 10, 2025 -

John Elway's Crown Toyota responded

Terri, thank you for your loyalty and kind words about Crown Toyota! We're delighted to hear that our team consistently provides the service you deserve. Looking forward to many more years together!

March 09, 2025

My husband and I had a great and non-pressured experience purchasing a used vehicle at Crown Toyota. From my initial phone conversation with Jacob Santos, he and the rest of the team was helpful and highly More

by eilyo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
Mar 10, 2025 -

John Elway's Crown Toyota responded

Eilyo, we're delighted to hear that Jacob and the Crown Toyota team provided you with a great experience. Thank you for recommending us! Enjoy your new vehicle!

March 09, 2025

Enjoyed my time waiting for my car service. Lovely dining area. The service advisor was polite and very accommodating in spite of the long lines of cars who were there for service. The mechanic More

by Lemoam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Canchola - service dept
Mar 10, 2025 -

John Elway's Crown Toyota responded

Lemoam, we're delighted to hear that you enjoyed your service experience at Crown Toyota! It's great to know our team was accommodating and the video updates were helpful. Thank you for sharing your feedback with us!

March 09, 2025

Hello - always a pleasure going to Crown for my truck needs - all Service personnel, knowledgeable, and helpful !! Thank you !! More

by roymantoyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izaiah Duran
Mar 10, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that our Crown Toyota team continues to meet your truck needs with knowledgeable and helpful service. Thank you for the kind words!

March 08, 2025

My service advisor (Alex) at Crown Toyota was explaining what needed to be done to my car. The service was excellent. My service advisor was kind, professional, and friendly. Thank you Alex More

by rodriguezb.60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex ( service advisor)
Mar 08, 2025 -

rodriguezb.60 responded

I want to thank Alex my service advisor for an excellent service job.

Mar 10, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Alex provided excellent service and made your visit to Crown Toyota a positive experience. Thank you for sharing this feedback, and we're here whenever you need us!

March 07, 2025

When I bought my car it came equipped with a center console safe and they did not have the combination for it nor did they reset it. We had also agreed upon a set amount for a down payment resulting in More

by fove24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cameron
Mar 07, 2025 -

John Elway's Crown Toyota responded

I'm sorry to hear about the issues with your car purchase. It sounds like there was a mix-up with both the center console safe and your payment agreement, which is certainly not our intention. We would appreciate the opportunity to address these concerns directly and find a resolution for you. Please feel free to reach out at your convenience so we can assist further. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

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