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John Elway's Crown Toyota

Ontario, CA

4.7
1,239 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

March 21, 2021

I just leased a 2021 Toyota Camry from Crown Toyota 3 days ago, I almost pulled my purchase because they were so rude to my father, they were outstanding to me but not to my father who was (previously) a More

by kimberlynicolee0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruben Gonzales
Mar 22, 2021 -

John Elway's Crown Toyota responded

Kimberly, This is very discouraging to read. Everybody should be receiving 5-star service from our team and I'd like to learn much more about what transpired, as we value both your and your family's business. Please contact me when you have a moment to discuss your experience further. I look forward to speaking with you. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

February 28, 2021

Is always great to do business with Tyler and he is an exceptional rep from your service department. He always gives me updated information about my vehicles. Excellent customer service! More

by yfernandez1.mf@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Mar 01, 2021 -

John Elway's Crown Toyota responded

Tyler's a great asset to us here and it's no surprise he provided quality service and communication. We'll be sure to share this with him and we can't wait to see you here at your next visit. Hope all is well. Regards, The John Elway's Crown Toyota Team

February 27, 2021

Yesterday I leased my 3rd Rav 4 XLE from Crown Toyota and thanks to my sales rep Eli Palacio it was a very pleasant experience. He listened carefully to what I was looking for in options and was able to show More

by Eve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Palacio
Mar 01, 2021 -

John Elway's Crown Toyota responded

Thanks so much for your loyalty to us here, Eve! We're so lucky to have you as a valued customer and happy to see our team got you into another RAV4. We hope it's treating you well thus far and we look forward to continuing to take care of all your Toyota needs for years to come. Regards, The John Elway's Crown Toyota Team

February 05, 2021

I just purchased my truck on February 4th 2021. I’m completely happy with it and it has all the features that you need to be safe and It really quite when I’m driving it. More

by Damo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy botts, Danny Zendejas
Feb 08, 2021 -

John Elway's Crown Toyota responded

We work really hard to make every experience here a special one, and we're happy that we've managed to do that for you. Congrats on your new truck and we can't wait to see you again! Regards, The John Elway's Crown Toyota Team

January 31, 2021

I have been going to Crown Toyota since 2006. I have bought several cars there and have always had GREAT service. That GREAT service continues when I take my cars in for service. Jeff Wade is the best s More

by Jblme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Feb 01, 2021 -

John Elway's Crown Toyota responded

Thank you so much for your loyalty to us here. We're extremely lucky to have you as a valued customer and we can't wait to work together for another 15 years. We hope to see you here again soon! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

January 29, 2021

Cal Conner was awesome, I am recommending to anyone that wants a Toyota. Transaction was and Cal very responsive and helpful with all our questions and car needs More

by lallin5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal Connor
Jan 31, 2021 -

John Elway's Crown Toyota responded

We are so proud to see that Cal went the extra mile to get you into a new Toyota! Thank you so much for choosing us and we hope to see you again! Regards, Gina Kennedy Customer Relations Director 909.390.3315

January 18, 2021

Just bought a Rav4 from John Elway toyota dealer.Great Just bought a Rav4 from John Elway toyota dealer.Great experience start to finish! Don Gale was super helpful and went above and beyond to get me ev More

by Josielynw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Gale
Jan 19, 2021 -

John Elway's Crown Toyota responded

Hi Josielynw, Congrats on your new RAV4 and welcome to the family. We're so happy to see that Don went above and beyond to make sure you had the best experience possible. We'll be sure to share this great review with him and we can't wait to see you here at your first service visit. Enjoy your new Toyota! Regards, Gina Kennedy Customer Relations Director 909.390.3315

January 09, 2021

I can not express enough how disappointed I am in this dealership. My family and I have been purchasing vehicles from this dealership for over 20 years, to include 4 brand new vehicles between 2019-2020. More

by Regino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wali Faranza, Josh Reece
Jan 12, 2021 -

John Elway's Crown Toyota responded

Hi Regino, We're disappointed that you're discouraged with your vehicle and the level of service that you've received here. As I mentioned, when we spoke, the issues with your vehicle are due to the outside influence of rodents chewing through the wires of your engine. We've discussed this at great length but should you like to discuss this any further, please don't hesitate to contact me. I'm here to help. Regards, Josh Reece Service Director joshreece@crowntoyota.net

January 02, 2021

I love Crown Toyota. The best place to buy a car- hands down. Look for Vitaliy Ikhrata if ever you’re there. He is very knowledgeable and will help you with any questions. If you’re looking for a Toyota or More

by Ondap2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Ikhrata, Vitaliy Ikhrata
Jan 12, 2021 -

John Elway's Crown Toyota responded

We're so happy to read this and see that Vitaliy provided you with a top-notch car-buying experience. We're so grateful for both your business and review and we'll be sure to share this with Vitaliy. Hope your new ride's treating you well. Regards, Gina Kennedy Customer Relations Director 909.390.3315

November 29, 2020

My visit to Crown Toyota was awesome. I felt very safe My visit to Crown Toyota was awesome. I felt very safe during this Covid-19 crisis. All staff and service technicians wore masks. Throughout the m More

by rjennise41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
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