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John Elway's Crown Toyota

Ontario, CA

4.7
1,239 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

May 17, 2021

Great service by Dorian Suarez! If I could go back everytime and have him as my service attendant, that would be awesome. He keeps you up to date by letting you know every step being done. Good job Do More

by T Bailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorian Suarez
May 17, 2021 -

John Elway's Crown Toyota responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Dorian! We appreciate your business and we can't wait to see you again soon! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

May 16, 2021

Excellent, Vitaliy is the best salesperson , we have now purchased our 5th vehicle from him. Makes the process so easy. No wasted time, highly recommend. Honest and fair pricing. More

by Coach bill21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wali Farzana, Ron Kilpatrick, Vitaliy Ikhrata
May 17, 2021 -

John Elway's Crown Toyota responded

Thank you so much for your loyalty to us and Vitaliy. We're lucky to have you as such a valued customer and we can't wait to continue working together for years to come. Thanks for this great review! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

May 03, 2021

Took my 2014 Camry for servicing and Jeff was great. He was friendly and communicated throughout the process. Will definitely take my car there again More

by Multitask220
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
May 03, 2021 -

John Elway's Crown Toyota responded

We're very happy to see Jeff took great care of you and your Camry. We hope your vehicle's running just like new and we look forward to seeing you here at your next service visit. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

April 29, 2021

I'm always happy with the way I'm treated at Crown Toyota. Dorian Suarez took good care of the car and kept me up to date with the status of repairs and, when my 11 year old car needed to wait a day f More

by Screen J Name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorian Suarez
Apr 30, 2021 -

John Elway's Crown Toyota responded

We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come! Thank you so much for your loyalty and we look forward to serving you again! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

April 26, 2021

Absolutely enjoyed the buying process at Crown Toyota. Extremely easy and efficient. This dealership did not play games and was direct with vehicle pricing. Tom was great, and Calvin was icing on the ca More

by D-Rod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin, Tom, and Aaron
Apr 27, 2021 -

John Elway's Crown Toyota responded

D-Rod, we couldn't be happier that you enjoyed your car-buying experience and you drove home happy. Welcome to the Crown Toyota Family and thank you so much for sharing your experience. We hope you're enjoying your new ride and we look forward to continuing to work together for years to come. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

April 22, 2021

The fastest I've ever bought a car. We were in and out within 3 hours. Thank you to Justin, Bob, and Pamela for helping us find our dream car and making the process easy, simple and quick. More

by Michaela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Sebring
Apr 23, 2021 -

John Elway's Crown Toyota responded

Michaela, It's a team effort here and we're happy to see our team did a great job getting you into the vehicle you deserve. Welcome to our Crown Toyota Family and congrats on your new ride. We'll see you here at your first service visit. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

April 16, 2021

We always take our cars to Crown Toyota for years because of the great services, David Kelly helped me this time and he is friendly and professional. I am very pleased with his service! More

by vrodjack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kelly
Apr 19, 2021 -

John Elway's Crown Toyota responded

Thank you for your loyalty to us here. We're lucky to have you as a valued customer and happy to see that David took great care of you. We appreciate you sharing this and we can't wait to serve you again in the future. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

April 15, 2021

Outstanding service. Tyler Payne always makes the experience top notch. He always gives you exactly what your car needs to keep it in great condition. More

by cmejia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Payne
Apr 16, 2021 -

John Elway's Crown Toyota responded

Tyler's an all-star and it's no surprise that he makes sure you receive the best service possible. We'll be sure to share this 5-star review with him and we look forward to working together again soon. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

Apr 16, 2021 -

cmejia responded

Good people are hard to find an you guys have a good one in Tyler.

April 09, 2021

Friendly staff will work with you. Very transparent not pushy and aggressive. Awesome customer service! I will recommend this dealer to whomever is purchasing a vehicle More

by Smile1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Padilla and finance Keith?, Carlos Galvez
Apr 12, 2021 -

John Elway's Crown Toyota responded

Providing quality service is our top priority and we're so happy to see you've received just that. Thanks so much for sharing your experience and please don't hesitate to let us know should you ever need anything. You're family. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

April 03, 2021

Friendly people. Willing to work with your needs. i brought the wrong check book. They were placed a five day hold on the check until i could transfer funds to that checking accoiunt. More

by bonyak888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Wu
Apr 05, 2021 -

John Elway's Crown Toyota responded

We're pleased to see that overall you are satisfied. We appreciate you choosing us here and taking the time to share your experience. Please don't hesitate to let us know should you ever need anything. We're here to help. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.net 909-390-9700 ext 1277

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