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John Elway's Crown Toyota

Ontario, CA

4.7
1,239 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

August 06, 2021

Purchased my vehicle here and have used their service department for all of my maintenance needs. They provide a personalized service that makes me feel like they are looking after my vehicle. My frien More

by Lovingmyhybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esteban Morfin, Service Advisor - Excellent Service!!!, Juanita Moran, Gary Zondervan, Ron Kilpatrick
Aug 06, 2021 -

John Elway's Crown Toyota responded

It's wonderful to hear that you enjoy everything from our sales to our service! Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 25, 2021

Great experience by far. Dealing with Angum Raza was easy as he was attentive to our needs and quick to respond. Staff was very nice. More

by raidserg93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anjum Raza
Sep 17, 2021 -

John Elway's Crown Toyota responded

We're happy to see you had a quality experience with Anjum and our team. We appreciate you stopping by and we look forward to working together again soon. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 24, 2021

The Best toyota dealer And it was a privilege and a honor,after visiting several other dealerships no one even comes close to Crown . Thank you for the great service. More

by Jeffreymyers13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Duran
Jul 26, 2021 -

John Elway's Crown Toyota responded

It's wonderful to hear that you enjoyed your visit with us! Thank you for your positive feedback and we hope to see you again! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 21, 2021

My cousin Sandy was able to contact Mr Elway (by writing an old-fashioned letter) who gave her the email of his agent. I sent him an email describing her life struggles and ultimate ability to get back on h More

by r8nd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paxton Gagnet, Jaime, Zach, Rick, Mike
Jul 21, 2021 -

John Elway's Crown Toyota responded

It's a team effort here and we couldn't be happier to read this and see that our team went above and beyond to help Sandy get behind the wheel of the Toyota she deserves. You're family here and we will always be here for your family and all of your Toyota needs. Thank you for this incredible review and we hope to continue working together for many years to come. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 19, 2021

We’re very happy with the level of service provided by Cal Connor who was very patient and helpful! We’re thankful for everything, enjoying our new car! : ) More

by JH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal Connor
Jul 19, 2021 -

JH responded

We’re very happy with the level of service provided by Cal Connor who was very patient and helpful! Also good experience with Bobby Velto who was very engaging during the finance steps

Jul 21, 2021 -

John Elway's Crown Toyota responded

JH, It's a pleasure to read about your experience with Cal and see that you drove home happy in your new car. Welcome to our Crown Toyota Family and congrats on your new ride. Please let us or Cal know should you ever need anything and we'll see you here at your first service visit. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 18, 2021

The salesman was friendly and helpful. The finance person was very knowledgeable on the different maintenance plans available. This was very helpful to me in deciding to purchase a plan. My questions More

by Viola Millner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Vatlo
Jul 19, 2021 -

John Elway's Crown Toyota responded

Viola, we're here to help and happy to see our team did a great job answering any questions you had. Please don't hesitate to let us know should you need anything else. We're always here to help. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

July 11, 2021

Just finished working with salesman udy Cervantes on purchasing a Highlander. Rudy is the best I have ever dealt with. So kind, professional, and responsive! More

by Par4shelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jul 12, 2021 -

John Elway's Crown Toyota responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Congrats on your new Highlander! Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

June 18, 2021

Just bought 2 new cars in the last 30 days here, they never disappoint in the quality of service, always top notch. Thanks again Crown Toyota! More

by Jw5t150
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paxton Gagnet, Jose Serrano, Danny Zendejas, Dan Rogers
Jun 21, 2021 -

John Elway's Crown Toyota responded

Wow! Thank you so much for buying not one but TWO new vehicles from us recently. We're so grateful for your business and hope your new vehicles are treating you well thus far. Please don't hesitate to let us know should you ever need anything. You're family. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

June 17, 2021

Great experience purchasing my new 4Runner. Recently serviced my vehicle with excellent care. Thank you staff. I will definitely recommend John Elways Crown Toyota to friends and family. More

by Joniferinga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Entire staff!!!
Jun 21, 2021 -

John Elway's Crown Toyota responded

It's pleasure to see both our sales and service teams have provided you with the 5-star service you deserve. We hope you're loving your new 4Runner and we can't wait to see you here at your next service visit. Hope all is well. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

June 04, 2021

Had a great, no-haggle, honest, fun buying experience with Cal Connor in fleet & Tony in finance. Highly recommend buying thru Costco . So easy! :-) We were looking at an exact vehicle in Indio @ i10 Toy More

by Aphrodytee1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal Connor, Tony
Jun 07, 2021 -

John Elway's Crown Toyota responded

Thank you so much for your loyalty to us here. We're so happy to see you had a great experience with Cal and Tony and we look forward to taking care of you and your family's Toyota needs for years to come. Regards, Tina Chapman Customer Relations Manager tinachapman@crowntoyota.com 909-390-9700 ext 1277

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