John Elway's Crown Toyota

I have purchased 4 cars from this dealership. I will never purchase a car from them again. I recently had to take my car in for the 15k service. After requesting more than a visual inspection on I will never purchase a car from them again. I recently had to take my car in for the 15k service. After requesting more than a visual inspection on my brakes- they found that my rotors were warped. No one can explain why a part that should like between 30-70K miles warped. Well, their explanation was to blame the drive. This has never been a problem in the 3 other cars that I drive, and I only commute 3 miles to work. They refuse to honor the warranty stating that it is a wear and tear item. They blame corporate and corporate blames the dealership. They do not treat their customers like they are valued or work to come to a resolution. Fix it there or take it to another dealership- or repair place. Never in my life have I had such an awful experience. Darlene the service manager is rude and condescending. She was unwilling to listen and simple gives generic answers- just continually stating it is external factors. Save yourself the hassle and headache and go somewhere that they value their customers. More

This is my 5th time purchasing a brand new Toyota vehicle from this dealership. I’ve bought a 2021 Toyota 4Runner TRD Off Road Premium, 2021 Toyota RAV4 Hybrid XSE, 2022 Prius Prime Limited, 2021 RAV4 Prime from this dealership. I’ve bought a 2021 Toyota 4Runner TRD Off Road Premium, 2021 Toyota RAV4 Hybrid XSE, 2022 Prius Prime Limited, 2021 RAV4 Prime XSE, and most recently, 2023 BZ4X FWD Limited. I worked with Cal, Dave, Danny, Ted, and Steve Nash (not the former NBA player but still an MVP). I had a great purchasing experience with these guys and would not hesitate dealing with them again, if I were to buy another vehicle. So, if you are looking to purchase a vehicle, look for these guys. More

My advisor, Justyn Alexander was excellent explaining and answering my questions. Turnaround time excellent. Coffee service at car wonderful. answering my questions. Turnaround time excellent. Coffee service at car wonderful. More

Ramon was great! He made sure all of our questions were answered. Very transparent. No games just honest answers!! Will definitely recommend to friends and family. He made sure all of our questions were answered. Very transparent. No games just honest answers!! Will definitely recommend to friends and family. More