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John Elway's Crown Toyota
Ontario, CA
1,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,239 reviews
February 08, 2023
Service advisor listened to my needs for my vehicle and was able to recommend additional preventive measures - needed to keep me on the road. Work orders were performed as promised. Parts department person was able to recommend additional preventive measures - needed to keep me on the road. Work orders were performed as promised. Parts department personnel were accommodating and helpful with parts which I ordered in advance - skid plate, gas springs- for rear lift gate, etc. More
by Mario - Luigi’s brother
Employees Worked With
Olvin Martinez; Esperanza Gonzalez; Louie Saldua, Run Lunsford
January 27, 2023
I visited Toyota service department today. I was in for my tire on the right passenger side. I was greeted by a service advisor name Jeff Wade wish really made a difference with my experience I was in for my tire on the right passenger side. I was greeted by a service advisor name Jeff Wade wish really made a difference with my experience from the time I came in and drop my suv off and then pick it up. Jeff thank you the service you rendered to me as the customer, please keep up the excellent customer service work you showed me today. It makes a difference to the customer when you feel you are been heard. More
by Phyllis
Employees Worked With
Jeff Wade
January 03, 2023
If I could give a negative star I would. I came in the other day looking for a trade in value for my car. I was talking to another member who was helping me and explaining things, and the sa I came in the other day looking for a trade in value for my car. I was talking to another member who was helping me and explaining things, and the sales manager Gary Mattision rudely interrupted our conversation. He came in very agressive, and cold. He kept referring to my mother and I as “Mama” which was very unprofessional and to us very disrespectful especially after coming off agressive. He was very condescending from the start until the end. It was made clear he was trying to show his superiority over us while we were just asking questions. While we were asking questions he would cut us off and kept asking in a very rude and agressive way, “how much do you want for the car?” Once we responded how much we would want for the car based off of the results we got from Kelly blue book, Craigslist, and CarGurus. He replied saying, “you think you can get that much for your car? You’re gonna be spending more money bringing it in for service than you’ll get for the car” in a very demeaning way. He made me feel very low, and after that comment I started to cry because I had been spoken down on, and felt so disrespected. I’m a very dedicated, and loyal costumer to Toyota and have taken my car to Toyota for services for YEARS, because I had trusted them and liked the people. After this, it made me second guess them and the people they hire. Once Gary saw me tearing up he was still very rude and ended things still showing his superiority to me and my mother with his tone and demeanor. I’m very, very disappointed and hurt by the way Gary handled this, and for how he spoke to my mother and I. I can’t believe Toyota lets people like this represent them. More
by Adlaguna
Employees Worked With
Gary Mattision
December 29, 2022
Was interested in buying a new 4Runner TRD Pro, which was advertised on Cars.com. Company contacted me very quickly, however, they didn't have a new 4Runner available, only a used one. Then I asked when they advertised on Cars.com. Company contacted me very quickly, however, they didn't have a new 4Runner available, only a used one. Then I asked when they would expect a new one to arrive. I got no answer. Then I inquired about an expected price, no answer. There is no way I would want to buy a car from them. More
by 4Runner TRD Pro Fan
Employees Worked With
Gabriel Padilla, Kai Phaithoon
