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John Elway's Crown Toyota

Ontario, CA

4.7
1,239 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

May 05, 2023

Thann you for the Quick service today. I did not have an appointment, but was in and out within 2 hours. Friendly staff! More

by oscar.ramirez6975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
L, Alex
May 08, 2023 -

John Elway's Crown Toyota responded

It was our pleasure to provide a five-star experience for you at Crown Toyota! Thanks for choosing us above the rest. Drive safely!

May 05, 2023

Steve was very good and he explained in detail all the maintenance service my car needed. Steve is a great representative of the excellent service Crown Toyota gives it's clients, reliable and dependable More

by leonorharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve.
May 05, 2023 -

John Elway's Crown Toyota responded

Thank you so much for taking the time to review our dealership. We appreciate you and look forward to seeing you again.

May 05, 2023

Working with Alexis at John Elway Crown Toyota was a very good experience, very professional Thank you very much! More

by charrondirk
Recommend Dealer
Yes
Employees Worked With
Alexis
May 08, 2023 -

John Elway's Crown Toyota responded

We're grateful for your thoughtful review! It's fantastic that you had a great experience at Crown Toyota working with Alexis. Let us know how we can further assist you. Have a wonderful day!

May 05, 2023

I made an appointment which made check-in quick, I worked with Ed and he was a nice guy, helpful and quick with the service. More

by kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
May 05, 2023 -

John Elway's Crown Toyota responded

Kris, we really appreciate you taking the time to share this excellent review for Crown Toyota! We're glad that Ed and our team made your experience smooth and efficient. Thank you for trusting us with your vehicle's maintenance needs.

May 03, 2023

customer service has been the worst I have ever seen it. Will make every effort to avoid this dealer in the future. More

by MONICA.VAZQUEZ59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
steve
May 05, 2023 -

John Elway's Crown Toyota responded

Thank you for taking the time to review Crown Toyota, Monica. We apologize for any inconvenience you have encountered with our customer service team. Our commitment is to always provide excellent customer service and your feedback is important to us as we continually strive to meet this commitment. We strive to create successful and lasting relationships with our customers by delivering an experience that reflects our dedication. Despite your recent experience, please know we remain committed to reaching our expectations in the future. Again, thank you for bringing your feedback to our attention. We hope we have an opportunity in the future to serve your needs better and earn back your trust.

May 02, 2023

Good dealership, clean and professional. My vehicle was completed in the time they told me. More

by Northeastguy2002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Olin
May 03, 2023 -

John Elway's Crown Toyota responded

Thank you for this awesome review of Crown Toyota! We truly appreciate your feedback!

April 29, 2023

Plenty of staff on hand to help with service appointments. Drop off pick up and payment was easy and quick. More

by Ben
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alejandro
May 01, 2023 -

John Elway's Crown Toyota responded

We're glad to hear that your service experience at Crown Toyota went smoothly, Ben! Our team is always happy to assist with scheduling appointments and providing efficient service. Thank you for your support and we hope to see you again down the road!

April 27, 2023

Good personal and will tell you the true from the beginning and information tell the end More

by Grivera81627@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Apr 27, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Crown Toyota. Safe travels!

April 26, 2023

The Service Department was excellent. Jeff Wade was truly outstanding. He explained and reviewed every detail of the service. Jeff is the reason I keep coming back to Crown Toyota. More

by Josephmarmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Apr 26, 2023 -

John Elway's Crown Toyota responded

We're thrilled to see your five-star review, Joseph! It's wonderful to hear that Jeff provided you with such an exceptional service experience. Thank you for choosing Crown Toyota!

April 26, 2023

G Ghost/Gaslight advertising. The advertise cars they don't have and wont t tell you the actual price. They sent me texts and emails from 4 different people inviting me to come i More

by wcroswell
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
katie mattiem owen fung, Darlene Barton
Apr 27, 2023 -

John Elway's Crown Toyota responded

I'm sorry to read this review. It's never our intention to mislead our customers or waste their time, and it is disappointing that we left the wrong impression. I would appreciate the opportunity to speak with you further to see what more I can do to address this feedback and help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Jaime Lenahan - General Sales Manager - (909) 390-9700 ext. 1814

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