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John Elway's Crown Toyota

Ontario, CA

4.7
1,239 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

June 06, 2023

Excelente service and friendly staff Mohammad take care of me like a family member thanks for all the people was talking care of me More

by Uriverdugo09041978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad
Jun 06, 2023 -

John Elway's Crown Toyota responded

We're thrilled to hear you had a great experience with us! Thank you for entrusting Crown Toyota with your vehicle needs and giving a shoutout to Mohammad. We appreciate your support!

June 01, 2023

Very clean. Has a snack bar. Waiting area for service is nice. Gary Miller is very patient, respectful, and knowledgeable. More

by Mr. M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Miller
Jun 02, 2023 -

John Elway's Crown Toyota responded

These are all things we love to hear! We're delighted Gary could welcome you with courteous professionalism and that you've found Crown Toyota so accommodating. Thanks for the 5-star review!

June 01, 2023

Their waiting time in the service was great. I was happy with everything and the café they have there. More

by rene8057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Jun 01, 2023 -

John Elway's Crown Toyota responded

We appreciate the review! We always strive to make the experience at Crown Toyota as comfortable and convenient as possible, and it means a lot to hear we left the right impression. Thank you for your support, and we hope to see you back!

May 30, 2023

So glad I bought my car here & service it where staff is very nice & knowledgeable! The service waiting area is beautiful & comfortable. I always have a pleasant experience. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
May 31, 2023 -

John Elway's Crown Toyota responded

Thank you so much for your loyalty. We appreciate you and look forward to seeing you again.

May 25, 2023

Always receive great service! Aaron John was very attentive to my needs for my vehicle. Nathan was very very helpful on the loaner car. Service included oil change, new front & re More

by arths
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron John (AJ) Merida
May 25, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Aaron, Nathan, and the Crown Toyota team. Drive safely, and we hope to see you again down the road!

May 13, 2023

Mr. Alexis Orso is very professional, excellent customer service, , very knowledgeable, I’am very pleased and thankful to Mrs. Vanessa Ramirez referred him to me for my vehicles needs, I believe he’s the ri More

by Jose Cruz Pénate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Ramirez
May 15, 2023 -

John Elway's Crown Toyota responded

We're so glad to hear that you had a positive experience working with Alexis, Jose! It's great to know that he provided excellent customer service and was very knowledgeable. We appreciate your trust in Crown Toyota!

May 12, 2023

Truck pulled after they recommended an alignment and was turned away when I took it back saying I need to pay again for something that was done incorrectly.i bought my last 3 vehicles there but after this e More

by big8balla
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
May 16, 2023 -

John Elway's Crown Toyota responded

We appreciate your feedback and apologize for the inconvenience caused during your recent visit. Our commitment is to deliver top-notch service and it's disappointing to hear that we fell short in your case. We understand that you're frustrated, but we would like to earn back your trust and assist in any way that we can. If you are willing, would you please reach out to me directly? Thank you, Amy Wilson - Service Director - (909) 390-9700 ext. 1801

May 11, 2023

Professional, fast and very responsive. They do value your business and always striving for the better! More

by Steve khaled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Bentley
May 11, 2023 -

John Elway's Crown Toyota responded

Dear Steve, we appreciate you taking the time to write a review about your experience with us here at Crown Toyota. We are pleased that our team provided you with professional and prompt service. Thank you for choosing us for your automotive needs!

May 07, 2023

Check in and out was slow. The service personnel was very helpful and responded quickly. More

by Chelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ
May 08, 2023 -

John Elway's Crown Toyota responded

Hi Chelly - Thank you for sharing your feedback. We are glad that our team was helpful, and we do apologize for any delays you experienced during check-in/out. Take care, and we hope to assist you next time at Crown Toyota.

May 06, 2023

Just have my car for change oil this morning and the aervice department was very fast and accurate. Very satisfied. More

by Tikboyako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.P.
May 08, 2023 -

John Elway's Crown Toyota responded

Tikboyako, thank you for choosing Crown Toyota for your oil change needs! We're thrilled to hear that our service department provided fast and accurate service. It's great to know you had a satisfying experience. Safe travels!

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