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John Elway's Crown Toyota

Ontario, CA

Overview
Reviews
4.7
1,239 Reviews
Call Dealership (855) 996-5075
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1201 Kettering Drive

Ontario, CA

91761

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Showing 1,239 reviews

July 24, 2023

Very good job and explained very clearly to me what is going on with my car and what service needs to do. Keep up the good work. More

by jrongavill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Jeff Wade
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Jul 25, 2023 -

John Elway's Crown Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Crown Toyota team. Drive safely, and we hope to see you back again down the road!

July 20, 2023

Jonathan was extremely helpful and kind. He made sure he explained everything that’s was being done to my car and even explained why it was needed. Very kind and patient, I definitely look f More

by Belle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jul 21, 2023 -

John Elway's Crown Toyota responded

Thank you for the great review, Belle! We're glad to hear that Jonathan provided you with excellent service. We appreciate your kind words and look forward to assisting you again in the future at Crown Toyota!

July 16, 2023

I got there in time for my appointment. People who do not have appointment would get help before me. They should just stop using the appointment system. Being served later with an appoin More

by clee02118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse. Jesse was great. There was no issue there
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Jul 19, 2023 -

John Elway's Crown Toyota responded

I apologize for the inconvenience you experienced during your appointment. We strive to provide efficient and fair service, so it's disappointing to hear that we have left the wrong impression. I would like to learn more about how we can improve, so please reach out to me at your earliest convenience. Thank you, Gina Kennedy - Customer Relations Manager - (909) 390-9700 ext 1205

July 13, 2023

Very good service,service rep, did a great job, letting me know approximately how long it would take. More

by freddyhornbuckle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justyn Alexander
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Jul 14, 2023 -

John Elway's Crown Toyota responded

Thanks for the kind words about our service at Crown Toyota. We're pleased to hear you had a great experience with us and look forward to helping you out next time. Take care!

July 12, 2023

Dan Rogers was very helpful and honest. Dan is very knowledgeable. No hidden fees or charges. Very good buying experience! More

by cevaldes
Recommend Dealer
Yes
Employees Worked With
John Martinez, Ted Gonzales, Dan Rogers
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Jul 13, 2023 -

John Elway's Crown Toyota responded

Thank you for the great review! We're glad to hear that Dan provided you with helpful and honest service. Enjoy your new purchase, and we hope to see you again at Crown Toyota in the future!

July 11, 2023

Johnaton was great, professional and he is good person. Explain everything in full detail. Thank you More

by Dena McQuarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnaton Hernandez
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Jul 11, 2023 -

John Elway's Crown Toyota responded

Dena, thank you for leaving Crown Toyota a five-star review! We are so glad to hear that Johnathon was professional. See you next time!

July 11, 2023

Jeff and Amy were. So wonderful at helping me out with my problem. As for anyone else, let’s just say they receive zero stars More

by clynnmattke
Recommend Dealer
Yes
Employees Worked With
Amy, Jeff Wade
Report | Print
Jul 12, 2023 -

John Elway's Crown Toyota responded

Thank you for the review and the shoutout to Jeff and Amy. We're glad they were able to assist you. If there's anything else we can do, please let us know. Have a great day!

July 08, 2023

My service advisor, Jeff Wade Is truly a customer oriented person . Professional, courteous and knowledgeable. Awesome service. PS. Could've used a wash though.i didn't ask. More

by jbeltran66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Report | Print
Jul 10, 2023 -

John Elway's Crown Toyota responded

Hi J! Thank you for the great review of Jeff's customer service at Crown Toyota. We appreciate your kind words and honest feedback.

July 06, 2023

I My first time experience at Crown Toyota Ontario was a five-star experience. Service advisor, Cory Bannister very professional, speedy service it was like Magic 🪄 in and out like that. Cannot believe it More

by Tha_richster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Bannister
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Jul 07, 2023 -

John Elway's Crown Toyota responded

Thank you for the five-star review. We're delighted to hear that Cory provided you with professional and speedy service. It's great to know that Crown Toyota Ontario is now your go-to maintenance service home!

June 28, 2023

Jeff was great. Service was quick and efficient. No problems whatsoever. Will be happy to return when necessary. More

by Yaquistar
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Report | Print
Jun 28, 2023 -

John Elway's Crown Toyota responded

Thank you for the positive review! We're glad to hear that Jeff provided you with quick and efficient service. We appreciate your support and look forward to assisting you again in the future at Crown Toyota! Have a great day!

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