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John Elway's Crown Toyota

Ontario, CA

4.8
1,528 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,528 reviews

March 28, 2025

We recognized several improvements being done to make your customers better served. Thanks for your efforts, they are certainly appreciated. The one thing I miss from before Covid is no external washing More

by ben5454
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Edward Avelar
Mar 28, 2025 -

John Elway's Crown Toyota responded

Thank you for noticing the improvements we're making at Crown Toyota to enhance our customer service, Ben. We appreciate your feedback regarding car washes and will certainly take it into consideration as we continue to evolve. Your support means a lot to us!

March 28, 2025

Brought my Highlander in for service and told AJ I was concerned because the seat belt indicator on the dash always showed someone in the passenger seat even when it was unoccupied. He went out of his wa More

by dougbatson
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
AJ Merida
Mar 28, 2025 -

John Elway's Crown Toyota responded

Doug, we're glad to hear AJ went above and beyond to address your concerns at Crown Toyota. We appreciate your feedback on the service speed and will work on improving that aspect. Thanks for choosing us!

March 28, 2025

A nice dealership. Transaction was easy and fast for me. I will definitely come back later. More

by yoncho
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sebastian Occhiato, Vitaliy Ikhrata
Mar 31, 2025 -

John Elway's Crown Toyota responded

We are glad to hear that you had an easy purchasing experience here at Crown Toyota. We look forward to working with you again down the road.

March 27, 2025

Matthew and Scott are great, very friendly, professional and knowledgeable. they are patiently explained and showed us the difference between 2024 Prime and 2025 Prime difference. Matthew patiently gave More

by glyu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew and Scott
Mar 27, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Matthew and Scott provided such excellent service at Crown Toyota! It's fantastic they were able to guide you through the differences between models and assist with your test drive. Enjoy your new car, and thank you for choosing us! Welcome to the Swickard family!

March 27, 2025

My service advisor Aaron Merida is the best! When I moved there were other dealers closer but I still went back to him. His honesty and forthright manner is very refreshing in this day and age. More

by James
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Aaron Merida
Mar 27, 2025 -

John Elway's Crown Toyota responded

James, it's fantastic to hear that Aaron's honesty and dedication keep you coming back to Crown Toyota. We truly appreciate your loyalty and look forward to continuing our service for you!

March 27, 2025

Friendly and great value for the money. Second time purchasing at Crown Toyota and would definitely purchase there again. More

by Mcdonald_peggy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khadim Fayeand Karim
Mar 28, 2025 -

John Elway's Crown Toyota responded

Peggy, thank you for choosing Crown Toyota again! We're delighted to hear about your positive experience and look forward to assisting with any future purchases.

March 26, 2025

I am always please with the service that I get. I bought my 4Runner in 2016 and it has only been serviced at Crown Toyota. More

by munkinbug
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Recommend Dealer
Yes
Employees Worked With
Chris Osgood
Mar 26, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that you've consistently enjoyed our service at Crown Toyota since purchasing your 4Runner. Thank you for trusting us with its care over the years!

March 25, 2025

Jeff Wade in the service department is very professional and well mannered. Explains everything very clearly. I hope to have him when I take my Toyota back for future service. More

by Helen
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jeff Wade
Mar 25, 2025 -

John Elway's Crown Toyota responded

Helen, we're delighted to hear that Jeff provided you with such a positive experience at Crown Toyota. We'll make sure he knows about your kind words and look forward to seeing you again for future service visits!

March 21, 2025

Super straightforward, communicative, and nice! Had a great experience with their salesman Scott! He was super nice in all our communication, looked for the exact car i was interested in, and had i More

by bvillarreal921
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Recommend Dealer
Yes
Employees Worked With
Scott Straley, Leon Li
Mar 21, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Scott and the team at Crown Toyota provided you with a straightforward and honest experience. It's fantastic that we could help turn around your car-buying journey, especially after dealing with other dealerships. Thank you for making the drive to see us, and enjoy your new vehicle!

March 20, 2025

Pleasant, knowledgeable, fast service, clean facilities. Explained everything I needed to know and recommendations for next service More

by Purplegata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Mar 20, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear you had a pleasant experience with our team at Crown Toyota! It's great that everything was explained clearly and efficiently. We look forward to assisting you again in the future!