John Elway's Crown Toyota

I am rating the maintenance service handled by Jeff Wade. I am always happy with my experience when Jeff is my service advisor. I am always happy with my experience when Jeff is my service advisor. More

The service rep. Mr. AJ was very nice and knowledgeable. The rental clerk was also very nice. I have always been pleased with my visit. Mr. AJ was very nice and knowledgeable. The rental clerk was also very nice. I have always been pleased with my visit. More

I went there for an oil change and general check-up service, Ed was super friendly and helpful, and he also gave my car exactly on time! Thank you Ed. service, Ed was super friendly and helpful, and he also gave my car exactly on time! Thank you Ed. More

Mr. Vicente Lomeli was such a great person to work with. Very helpful, knowledgeable and respectful. Future visits with the service and parts departments is a guarantee. Very helpful, knowledgeable and respectful. Future visits with the service and parts departments is a guarantee. More

John Elway’s Toyota is my go to place whenever I need to get my car serviced. I find them to be easy to get an appointment and once I’m there they’re thorough by reviewing what was done at my prior visit an get my car serviced. I find them to be easy to get an appointment and once I’m there they’re thorough by reviewing what was done at my prior visit and what needs to be done now. Even though my service appointment may take some time their waiting area is comfortable and having their cafe on sight is a plus. Thank you to Eric for addressing my concerns and and keeping me informed. More

Excellent customer service fixed my issue the first time work was done on time very professional staff work was done on time very professional staff More

Crown Toyota was able to service my vehicle within the estimated time provided when dropping off my car. estimated time provided when dropping off my car. More

Good service,and very informative. Also patient and polite. Fairly knowledgeable agent, enjoyed the experience. Also patient and polite. Fairly knowledgeable agent, enjoyed the experience. More

I came into the dealership for a service on 3/02/24 for an oil change. I made an appointment @7am the week before. I arrived @615 am. I waited until service staff that could assist me. I told them I have a an oil change. I made an appointment @7am the week before. I arrived @615 am. I waited until service staff that could assist me. I told them I have an appointment for an oil change. It's 635am, he said it's going to be 10-11am to be done? What in xxxx of business does it take 3.5 -4 hours to complete for simple change? Should be minimum of 30 mins to hour. Work on your customer skills and don't over book. Take your appointment first then walk ins. Shameful, I've coming here for over 5-6 years. Edit- service rep comes back @704, states per management will try to service my car for an oil change by 8-830am- Completion @743 am! Please check the order and client profile for pre- service plans. I'd almost got charge $120 for an oil change that I have already paid for. Note- don't forget to replace the next service stickers for oil change. Shameful! More

Jose Serrano took my deposit for a vehicle. I waited almost two months for it. The day after it arrived on the lot, they sold it to someone else! The vehicle arrived 11/17/23. They never told m I waited almost two months for it. The day after it arrived on the lot, they sold it to someone else! The vehicle arrived 11/17/23. They never told me til a few days prior, but they give you only 36 hours to purchase the vehicle once it's there. I asked for an additional day because I have a job and am scheduled to work and I'm also 7 months pregnant! They told me yes I can have the additional day. But they turned around and sold it the following day without saying a single word. When we called to confirm that everything was good for our meeting the next day, that's when Jose Serrano, the fleet manager, nonchalantly mention that it was already sold. They don't care about you or that you have a deposit or if you've been waiting. They only care about getting their commission. You're just another sale competing with others out there. He didn't apologize. He wasn't empathetic. Jose Serrano just said "there's nothing I can do. It was sold to someone else." I asked, "so this happens a lot where someone puts a deposit but you still sell it anyway?" And his response was "yeah it does." Thanks a lot Crown Toyota for proving how much you don't care about your customers. I had a great experience with Toyota of Huntington Beach with a previous purchase in the past. Crown Toyota just goes to show how horrible sleazy salesmen still exist out there! They are a true representation of the typical jerk car salesmen who lack any kind of respect for the customer. More