John Elway's Crown Toyota

Great Experience ! This was a great experience ! Ted GONZALES helped me and made my buying experience easy, memorable and great! From the time I sent him an email for in This was a great experience ! Ted GONZALES helped me and made my buying experience easy, memorable and great! From the time I sent him an email for inquiry, to the time I left the dealership with my HIGHLANDER, everything was handled professionally! Ruben Gonzales explained clearly all the options in the financing part. Crown TOYOTA has a good team! I highly recommend this dealership to everyone! Brian More

Outstanding service This is our 3rd new vehicle in which we have purchased with John Elway Crown Toyota and this was by far our most enjoyable experience. Our sales repr This is our 3rd new vehicle in which we have purchased with John Elway Crown Toyota and this was by far our most enjoyable experience. Our sales representative Mike Lee was absolutely amazing. From the get go, Mike was not pressuring, he took time to answer our questions, took us on a test drive and allowed Lisa and I the comfort of thinking about what we wanted than to persuade or box us in to decide. I truly appreciated Mike's personality as he made us feel right at home and in a matter of 5 minutes assessed our vehicle and provided an offer that was everything we could have asked for. Not only did Mike help through the process, but went out of his way to go to San Bernardino himself to pick up our vehicle that night to the specifications we were wanting and bring it back and called us to finalize. If that were not enough, he continued to follow up with us the next morning to make sure that we were happy with our purchase and invited us at our leisure to return to help teach us about the Blue tooth features and our connections with our phones on his day off! Mike's comment, "no problem" and came to meet us at the dealership. Both Lisa and I cannot express our sincere appreciation to Mike and to the staff at Toyota for providing service which was and continues to be superior. I cannot say this enough, in lew of having been at BMW looking to purchase which was no where near this quality of face to face service nor workability. Mike you are amazing and Toyota is lucky to have such a representative who shows such care to his customers. Respectfully, Richard and Lisa Revard More

Bought it over the phone from a little Pit Bull. After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was g After visiting Crown Toyota last October (2013) I was contacted by phone by Beatrice Garcia an outstanding lady at Crown Toyota and asked me if was going to buy a truck, and I told her that I was just looking and that I was not going to ready until the first of the 2014. Beatrice ask me if she could contact me then, and I said yes. She contacted me in Jan. and Feb. Itold her I still was not ready yet and thanked her for the calls. Beatrice called me in March and I told her that I was ready to buy. I told her what I wanted to buy and what it was going to cost me. She called me back withing 5min. with a price that was given to her from Vince Folia (sales manager) . I counterd back with a price and again within 5min. Beatrice called me back and told me that Vince accepted my counter offer. I told her SOLD, go ahead and order my Tacoma since what I wanted was not available. Beatrice told me that it would take about nine weeks to get my truck and I told her that was fine. And nine weeks later I had my new Tacoma. I call Beatrice my little Pit Bull (and I mean that in a good way). Since last Oct.2013 she latched on to me and did not let go until she knew that I was completely satisfiied and happy with my purchase, which I am. Thank you Beatrice. I purchased three other cars from Crown Toyota in the past and this the best experience I have had with Crown and I didn't even have to leave my house. Thanks again Beatrice and Vince More

Worst day of my life Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrib Dealing with the sales person was a pleasant experience, he was kind and really tried to help us. Dealing with the manager made this experience terrible. We were ignored, when the manager did bother to come over he kept telling us it would be 30 minutes, it was closer to 2 hours! He was disrespectful and unprofessional. When my husband went up to him to ask if he could get a ride so he could sell our old car Vincent first asked him if we were going to give him an excellent review. When my husband kindly told him it wouldn't be excellent but it would be good Vincent then said he didn't want to do the deal anymore. Simply because we told him he wasn't going to get a perfect hundred he rather we leave so his score wouldn't be affected. After that rude remark we told him we didn't want the deal, no reason to do business with people who only treat you like a money bag. The GSM came over to ask what happened when we explain he tried to justify the rude remarks, we then left. I cannot believe it is the higher ups that would be the problem. But if they can't be professional it makes it tough to trust anyone at this dealership. More

Toyota Tacoma Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 Best Toyota dealer in California hand down Armando Moran made me feel welcome and gave me a good deal in my new Toyota Tacoma 4x4 More

John villalobos I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so s I asked my mom to take me to crown after I seen a BMW on the internet, when we were on our way we did not realzie that savage BMW was there also, so since that's what I was looking for we stopped first. My mom did not want to deal there cause the guy was super pushy about the car but he did not even own a BMW but was quick to bash other dealerships that's sold used ones. So my mom said let's go to crown like we planned and when we got there john walked out to greet us we were already annoyed at the bad experience we had just had, but John was not pushy everything we asked him he smiled and it was not a issue nor did he push us. He showed us the 2 cars I wanted to see without hesitation took us on 3 test drives and still did not push the sale. My mom works for the banking industry and that's one thing she always strives on is awesome customer service and that's what John did, we only went to look but because of his kindness and friendliness my mom allowed me to get car with him! Hats off to john V you are what a car salesman is made of & what is sometimes over looked but great customer service. More

Best Experience Ever! We had a very pleasant time working with Ramon Cervantes for a purchase of a new Toyota Corolla. Ramon was extremely patient and very willing to work We had a very pleasant time working with Ramon Cervantes for a purchase of a new Toyota Corolla. Ramon was extremely patient and very willing to work with us to get the exact car that we wanted. We have purchased several cars at various dealerships and sales people in the Southern California area, and Ramon was by far the most knowledgeable and upfront person that we have dealt with. He genuinely cares for his customers and wants to make sure that you are comfortable with your purchase and of the car that you are buying. Ramon is a great asset to the dealership and I would strongly encourage anyone that is looking to buy a car to talk to him and work with him at Crown Toyota. More

Destiny John was amazing! My 19 year old was stuck on wanting a BMW, we went to savage first the guy was rude and pushy we left and went to Toyota and was app John was amazing! My 19 year old was stuck on wanting a BMW, we went to savage first the guy was rude and pushy we left and went to Toyota and was approached my John he was so kind understanding but most important not pushy which we loved he listened to us and acknowledged our needs! He gets a A+for customer service in my book! They need more workers like him. More

Exceptional Customer Service I purchased a used Scion TC today, and I could not be more pleased with my experience! From the moment that I spoke to Tamer Gerges on the phone, I kn I purchased a used Scion TC today, and I could not be more pleased with my experience! From the moment that I spoke to Tamer Gerges on the phone, I knew that this car buying experience would be different from previous ones. Tamer was professional, direct, and expedient. The car was ready at the front door when I arrived for a test drive (great customer service). Once I decided to purchase the car, Tamer promptly processed documents and consulted with his manager in order to close the deal promptly. There was no haggling at all! My experience with Tamer exceeded my expectations and exemplified the prompt and legendary service that John Elway Crown Toyota prides itself on providing. More

My time at this dealership. This dealership and Mr. Raza were amazing! I have been to many other dealerships and sale lots but never felt comfortable buying a car from them, I wo This dealership and Mr. Raza were amazing! I have been to many other dealerships and sale lots but never felt comfortable buying a car from them, I would recommend this dealer ship to many people! More