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John Elway's Crown Toyota

Ontario, CA

4.8
1,524 Reviews

1201 Kettering Drive

Ontario, CA

91761

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Showing 1,524 reviews

April 01, 2025

Elias did a great job on getting us the car we wanted and was up front with all the information. More

by mrdiegoboy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias
March 31, 2025

Mi 3era Vez Regresando, Siempre Recibo Un Buen Trato Javier M. De Ventas Siempre Esta Dispuesto Ayudar Y Todo Con Claridad. Me Ayudo a Conseguir Por 3ra Ocacion Un Carro Nuevo Del Año Feliz Con El Trat More

by Joseph Henriquez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Mercado
March 31, 2025

We purchased a 2025 4Runner TRD Sport Premium from Javier about three weeks ago. The experience was quick and efficient. From looking at the truck, to taking a test drive, to dealing with the trade-in, to fi More

by kfyvie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Mercado
Apr 01, 2025 -

John Elway's Crown Toyota responded

Thank you for sharing your experience with us at Crown Toyota! We're delighted to hear that Javier provided a quick and efficient process, making sure everything went smoothly. Enjoy your new 2025 4Runner TRD Sport Premium, and welcome to the Swickard family!

March 30, 2025

Friendly, courteous and service is impeccable. PJ Mora was wonderful! Great experience as usual. Thanks! More

by d.dimacali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Mora
Mar 30, 2025 -

d.dimacali responded

I had a great experience at Crown Toyota yesterday. PJ Mora assisted me. PJ was extremely helpful and courteous. PJ kept me updated and made sure to explain what my service visit included. Thank you PJ!!!

Apr 01, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that PJ Mora and the Crown Toyota team provided you with such a great experience. Thank you for sharing your feedback!

March 29, 2025

I looked at certified preowned cars for awhile and felt No pressure from sales team. I had a very pleasant buying experience! More

by retirement chapter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 31, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that your experience with the Crown Toyota sales team was pressure-free and enjoyable! Thank you for choosing us, and we hope you're loving your certified pre-owned car.

March 29, 2025

Dealership has one of the best service and fast workers really do enjoy coming to this dealership More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Mar 31, 2025 -

John Elway's Crown Toyota responded

We couldn't ask for a better review of Crown Toyota. Thanks so much, Joe!

March 28, 2025

We recognized several improvements being done to make your customers better served. Thanks for your efforts, they are certainly appreciated. The one thing I miss from before Covid is no external washing More

by ben5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Avelar
Mar 28, 2025 -

John Elway's Crown Toyota responded

Thank you for noticing the improvements we're making at Crown Toyota to enhance our customer service, Ben. We appreciate your feedback regarding car washes and will certainly take it into consideration as we continue to evolve. Your support means a lot to us!

March 28, 2025

Brought my Highlander in for service and told AJ I was concerned because the seat belt indicator on the dash always showed someone in the passenger seat even when it was unoccupied. He went out of his wa More

by dougbatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Merida
Mar 28, 2025 -

John Elway's Crown Toyota responded

Doug, we're glad to hear AJ went above and beyond to address your concerns at Crown Toyota. We appreciate your feedback on the service speed and will work on improving that aspect. Thanks for choosing us!

March 28, 2025

A nice dealership. Transaction was easy and fast for me. I will definitely come back later. More

by yoncho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Occhiato, Vitaliy Ikhrata
Mar 31, 2025 -

John Elway's Crown Toyota responded

We are glad to hear that you had an easy purchasing experience here at Crown Toyota. We look forward to working with you again down the road.

March 27, 2025

Matthew and Scott are great, very friendly, professional and knowledgeable. they are patiently explained and showed us the difference between 2024 Prime and 2025 Prime difference. Matthew patiently gave More

by glyu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew and Scott
Mar 27, 2025 -

John Elway's Crown Toyota responded

We're delighted to hear that Matthew and Scott provided such excellent service at Crown Toyota! It's fantastic they were able to guide you through the differences between models and assist with your test drive. Enjoy your new car, and thank you for choosing us! Welcome to the Swickard family!

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