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John Elway Cadillac
Lone Tree, CO
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 116 reviews
April 10, 2017
Bad deal lousy service These guys are typical used car salesman and their service department is dishonest and incompetent. I made the mistake of buying a older but low mile These guys are typical used car salesman and their service department is dishonest and incompetent. I made the mistake of buying a older but low mileage vehicle from John Ellway with the idea that I should get good reliability based on the low mileage and the fact that the dealer had " supposedly" done a thorough inspection of the vehicle and judged it to be in good order. On the ride home I couldn't seem to get the heat working properly but it was night and I was unfamiliar with the vehicle and on the highway so I opted to wait and try to figure out the next day after consulting the manual. The next day I figured out, it didn't work. This was an item specifically signed off on by the technician as having been checked out and in proper working order so at this point I have no faith that their extensive inspection of the vehicle even took place. Not more than 2 weeks later the dreaded check engine light comes on, OH God what have I gotten myself into! A couple of months in and an independent party performed a diagnostic check that showed 22 error codes one of which showed a left abs speed sensor error, that is hooked to the left front wheel bearing, I recalled something about the left front wheel bearing in the data from the dealer sure enough they had worked on it but when I took it to the dealer miraculously the problem was not with the part they had fixed and would be obliged to fix it was now somehow on the other wheel bearing. THIS IS A CAR THAT IS SUPPOSED TO HAVE 25K MILES ON IT. So far in less than 2 months it has required the diverter switch for the heat and AC replaced, it had an O2 sensor go bad, it has had 2 wheel bearings fail. Dealing with the service department is impossible, they tell you they'll have information by a certain time and then when you haven't heard anything and call hours after the time THEY TOLD YOU, they get snippy with you and tell you things like they are just waiting for the results of the computer scan like they're waiting to get back data from NASA or something. Last week I thought there was light at the end of the tunnel, the manager Gavin said he would take the vehicle back, today he calls and says he can only do that if I buy something else from them, That's like a restaurant saying " since you got food poisoning from you dinner, we'll give you another dinner free. Needless to say I won't be buying anything else from John Ellway Cadillac. More
by Toddo
Employees Worked With
Gavin
February 13, 2017
Horrible experience My husband and I had an appointment scheduled today to test drive a vehicle. We arrived during our scheduled time and saw the car being prepped, or so My husband and I had an appointment scheduled today to test drive a vehicle. We arrived during our scheduled time and saw the car being prepped, or so we thought. We then saw they had let another couple drive off on a test drive during our scheduled time. I have never been treated so poorly or had my time disregarded so horribly. We are beyond shocked at the utter lack of respect for both our time and our appointment. We drove down an hour and a half to reach the dealership. I would not recommend this dealership to my sister-in-law or anyone else. In fact I would give them 0 stars if possible. You lost a customer. Hope you sold the car..... LOL-cause you would have! More
by Jennifer Malone
Employees Worked With
Stefan
January 28, 2017
Escalade Purchased a 2016 Escalade Platinum for $95k. Six months later it's worth $70k. The frustration is that John Elway was where I purchased the truck an Purchased a 2016 Escalade Platinum for $95k. Six months later it's worth $70k. The frustration is that John Elway was where I purchased the truck and they are the same guys that are offering me $70k. Stay away from purchasing a Cadillac. More
by 4mikes
Employees Worked With
Na
October 20, 2016
The experience was great very friendly. I am Paul Francis and today I bought a 2016 XTS from John Elway Cadillac. I had found the car on there website and sent a make your own deal thing to I am Paul Francis and today I bought a 2016 XTS from John Elway Cadillac. I had found the car on there website and sent a make your own deal thing to them. Today after they opened up Ron Goodman the sales manager called me we exchanged some information and a couple emails and then I left Wyoming to drive to the dealership to look at the car.When I arrived I was met by Ron and after we talked he introduced to my salesman Andrew Greenberg he and I went for a drive in the car he explaining features and information as we went and while we were gone Ron appraised my trade. When we got back Andrew went over all the facts and figures and the rebates I was recieving and I got 0% interest which was awesome. Next I worked with Bea McNealy in the finance department and she was great very friendly and informative she explained all the options I had available to me. There was never any pressure to buy the car or any product it was a very pleasant buying experience. I also met Gavin Pierce the general manager and also had my picture made with John Elway. Ok the picture was with a card board cut out but you can,t have everything. I would reccomend this dealership based on my experience. More
by vas792
Employees Worked With
Ron Goodman,Andrew Greenberg,Bea McNealy
July 29, 2016
First Class Customer Service On July 4th we went to John Elway Cadillac to look at some CTS4's. Miss B and Joe were exceptional to work with and we found the CTS4 we really liked On July 4th we went to John Elway Cadillac to look at some CTS4's. Miss B and Joe were exceptional to work with and we found the CTS4 we really liked. The buying experience was totally painless. Nothing like we've ever experienced. We without a doubt will do business with these fine folks again. More
by rhrredwing
Employees Worked With
Miss B, Joe (sales), Warren Barber (finance), Jamie Lindgren (service)
May 16, 2016
Terrible customer service on follow up. I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one of the fuel injectors got wet, so they went ahead dried it so I thought everything got fixed. After leaving the service department, I noticed that the car was still shaking, so I called and left a message for the service department manager Clay. Few days have past and no return call. Few days later, I was driving I heard loud rattling sound in the engine compartment, and come to find out that the hydraulics that holds up the hood were just dangling broken off from their sockets. It was obvious that the technician have done this and did not say anything. I was furious at this point ,so I called the dealership and they connected me to their GM and explained to him the situation. He apologized and said that they'll will do anything and everything to make it right and will have his manager Clay call me the next day. Well it's been a week now and no phone call. I am very disappointed with the lack of customer service received and poor follow up on the management side, I truly thought I found a place that can be trusted, but I was so wrong!! I would not recommend taking your vehicle at this particular location, because when it comes to admitting to their faults, good luck on getting any type of response. More
by Samnq2015
Employees Worked With
GM, Clay
April 28, 2016
I Came. I Bought. I Lived Have you ever bought a car from a dealer? Of course you have, & if you're like me, it's frightening to even think of. It begins with the swarm of sale Have you ever bought a car from a dealer? Of course you have, & if you're like me, it's frightening to even think of. It begins with the swarm of sales people with Marlboro's attached to their lips watching like vultures as you drive into the lot. Next is the sales manager up in his throne looking down on the world & over-exercising the power granted him of no deal being made without his grubby fingers getting on it. Then it's off to the dungeon of finance where you are subjected to constant torture to convince you to buy crap you don't need that will double your car payment. Finally, you drive away wondering what third world country war zone you were just subjected to. Fast forward to April 21, 2016 when I bought a car from John Elway Cadillac & had a completely pleasant car buying experience. Beginning with Mike Lambert, the most down-to-earth, knowledgeable & no pressure salesman I have ever dealt with. He took his time to show & share features, always showing great patience & never pushing or rushing. Next was Lori in finance, the nicest & most unlike any car dealer finance "closer" I've ever dealt with. When I was done comparing cars/dealers & made the decision to buy from Elway, it took under an hour to complete the entire process. This was without question the most painless car buying experience I've ever had. If you are in the market for a new or used car, I strongly encourage you to visit Mike Lambert & John Elway Cadillac & give them a shot at earning your business - I know you won't be disappointed! More
by Satisfied Customer
Employees Worked With
Mike Lambert, Lori Church
April 05, 2016
Dan rocked it! I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up... I took my car in, it was missing, needed a tune up. Dan assessed the issue within minutes, turned out we needed new spark plug wires and a tune up...not surprising, it's a 12 year old EXT with 178K+ miles on it, we added an oil change...and it was in by 9 am and was out ready to go by 2 pm! Great service by Dan Contreras and the service team!! More
by GAB
Employees Worked With
Dan Contreras
March 12, 2016
Nicest cleanest dealership! World class staff!!! I Just bought a brand new 2016 Escalade from John Elway Cadillac! The automotive consultant Andrew Greenberg was first class. No pressure as all he wa I Just bought a brand new 2016 Escalade from John Elway Cadillac! The automotive consultant Andrew Greenberg was first class. No pressure as all he wanted to do is find me the perfect vehicle. The process was enjoyable and pricing exceeded my expectations. Gavin Pierce the GM was amazing making me feel appreciated and comfortable every step of the way. Please call Andrew Greenberg cell 720-480-6879 or office 303-645-0118 This is the second vehicle we bought in the last year and I can assure you we will be back! Thank you to the entire John Elway Cadillac Team!!!!! Sandy Greenberg LOVE MY NEW CADDY!! More
by SandyGreenberg
Employees Worked With
Andrew Greenberg Gavin Pierce Mike Lambert
February 08, 2016
Poor service team Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signal Charged more for oil change then quoted. Have owned my 2008 SRX for just over a year and was not aware of all the problems with the front turn signals/daytime running lamps. Very disappointed that the service rep did not disclose this issue or recommend better options available other than replacing bulb for $200. More
by Markbert
Employees Worked With
Don't remember her name. No business card provided
