John Eagle Honda of Houston

Dealership is deceptive. I called on Saturday as I had a written interent quote from another dealer and wanted to know if they would match or beat that price. I will not provide the salesman's names as I a written interent quote from another dealer and wanted to know if they would match or beat that price. I will not provide the salesman's names as I thought they were honest and aboveboard. The person told me they would beat that 'drive out'price. Once I arrived at the dealership with my wife, we were showed the CRV we wanted to purchase and I noticed there were all these dealer add on options I did not want. I do take issue with their entire sales process where they tack on needless dealer 'add ons' like nitrogen filled tires for $150 and scotchgarding for $300. Zach Smith came out and said I was given an incorrect drive out price by the other dealer, that they were giving me a fake price they couldn't match. He would, however, take my deposit on another car that was coming in 'off the truck' and we would deal with the dealer add-ons as he said 'we'll cross that bridge when we get to it' Not being born yesterday and being all too familiar with bait and switch when I hear it, I declined and walked out. Needless to say, I went to the other dealership the following Tuesday and purchased the CRV I had wanted at their quoted interent price. I wouldn't recommend this dealership to ANYONE....... More

Had an issue with the repair on my car, but Anthony Olson contacted me and arranged a refund. Very pleased to do business with him contacted me and arranged a refund. Very pleased to do business with him More

Worst experience ever with a car dealer. Me, my wife and my baby went there on a weekend to have a look. We found one car that we liked and we were dealing on the price. We went out without buying it but we my baby went there on a weekend to have a look. We found one car that we liked and we were dealing on the price. We went out without buying it but we left our number and contact just in case. Next morning I received 3 calls on the cellphone and my wife other 3 and finally they told me my the price I offered was fair. It was early afternoon, I asked them to clean the car and I quickly left work to go there (like 2 hour on highway). Once there, I SIGNED the purcase offer in front of the sales man and I was waiting for my car with the money in my hand. In the meanwhile, other guys entered the store and since the were interested in the same car (but with financing, not cash, so I think they were supposed to buy at higher price), a manager rudly asked me to wait since it was not so sure I could take the car anymore.The salesman in th meanwhile was really surprisd about this and just told me he can't do anything. I watched those guys deal, test the car (that I already tested on saturday) and finally be credit approved. The manager waste my purchase offer and sold the car to the other guys, all of this asking me to wait 1 hour and taking time every time I was asking him news while my baby and my wife were ther with me. I don't know if this is right or not, but I was really upset by all of this since really, as costumer, I have never felt so bad treated before. More

I've bought a 2008 Honda CR-V new and recently a 2010 Civic Used from John Eagle and Mr. Douglas. Both experiences were excellent. He helped me find just the right vehicle at just the right price. I ha Civic Used from John Eagle and Mr. Douglas. Both experiences were excellent. He helped me find just the right vehicle at just the right price. I have owned many Honda vehicles and the maintenance department at this dealership is friendly and helpful, and having checked around, the price for repairs and maintenace are fair and better than other independent places plus they give you a free loaner car if you need it. My 1999 Accord,also a John Eagle purchase ran for 215,000 miles with their service group doing minimal maintenace to it over the years. More