John Eagle Honda of Dallas

customer focused I purchased a used Honda CRV yesterday from John Eagle and was very pleased with my customer service experience. David Rivera was attentive and very e I purchased a used Honda CRV yesterday from John Eagle and was very pleased with my customer service experience. David Rivera was attentive and very easy to work with. I was welcomed by several people and the financing manager introduced himself within the first 5 minutes of my visit. The whole process was painless. I have been saving for a new car since my daughter joined the Navy. I am a single mom and have worked very hard for what I have. John Eagle made me comfortable and I proud to spend my hard earned money. I am a customer for life now! Thank you for your courtesy and awesome customer service!!! More

Salesman “Babies” Military Personnel My husband and I accompanied my mother to John Eagle Honda on the 4th of July as she purchased a new Honda. Our experience included interactions with My husband and I accompanied my mother to John Eagle Honda on the 4th of July as she purchased a new Honda. Our experience included interactions with employees that provided adequate services as well as markedly poor service. Upon discussion for the trade in value of our car, the salesman, Glen, was not respectful towards any questions we had. When my husband asked for a print out of more information regarding why we received the trade in value, he respond that he would “baby” him and provide the information. It is unacceptable to use this language and “baby” towards veterans on any day but especially on a holiday such as the 4th of July. If you value people who respect the military, do not give your business to Glen at John Eagle. However, at the end of our visit Jerome, who works in financing, was very personable, kind, and able to explain answers to every question asked. However, our overall experience from here was clouded with disrespect and we will not buy any cars from this dealership. More

Don't Bother Let me tell you about my experience at John Eagle Honda, first I saw a car I had been looking for my wife for weeks had exactly what I was looking for Let me tell you about my experience at John Eagle Honda, first I saw a car I had been looking for my wife for weeks had exactly what I was looking for. So I emailed one of the salesman (Deepak) and they had the car and was told come check it out. I thought great ill head over give it a test drive and see if it is a good car. I drive over there late after work and am told I am not allowed to test drive since it has a recall and cannot be driven off the lot it can only be turned on and sat in. Well why would I buy a car I cant even drive especially since I was hearing some engine issues already. I was told they just got the car that day and have not been able to service it but when it is delivered it will be fully serviced and wont have any engine issues. I go inside to work on negotiations not realizing I would have to maintain full coverage due to going through the bank I told them I would take a night to consider all the costs and options and may go with a cheaper car I can afford without the bank. I was told that with buying a car with them as part of the cost they provide collision coverage so if I was ever in a wreck I could get my car fixed through them after a night of thinking I make the decision to buy it and take a chance. I was told the car would not be delivered until the recall was fixed and would be provided a car until then and the check I gave them wouldn’t be cashed until delivery. A week after telling me that I get a call from Tarek saying well our accountant told me we have to cash the check now even though you don’t have your car yet. Well 2 rental cars, the first of which had to be turned in 1 week later and was given 2 hour notice and 2.5 months later I finally get the car in my possession. A day after I picked up the car I am told I need to go back to the office and sign something else, come to find out it was to post date the paperwork I had already signed to when it was delivered instead of when I actually bought the car. Now lets fast forward a bit first off 1 month or so goes by and the air conditioning is already acting up its blowing hot air and cold air alternating when the AC is on then I get hit by someone the insurance is still dragging their feet so I decide hey I have collision coverage through the dealership let me go that route. I email my salesman and he says yeah you’re covered but why doesn’t your insurance cover it to which I explained remember I said I didn’t want to pay the extra for full coverage. Well suddenly all communication from their end stops. I go take a look at the part of the paperwork including the coverage and see that if you change coverage when from when you purchase the car that coverage is no longer valid. Now you could chalk this up to not reading everything and normally would be right except when they had me sign that part it was on a tablet that only had the signature line and nothing to read until it was printed out. When I confronted them about this I was told what I was saying was in bad taste and I wasn’t being a good Christian. I would not recommend buying anything from here. More

Service department lacking This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with This is my second van that I've purchased from JEH, 3rd total. The dealership is conveniently located to my house but since they have done away with the express service, there seems to be no sense of urgency at all in the service department. I've had multiple bad experiences and not sure that I will purchase another Honda because of this. There are plenty of dealerships to choose from in the area and since good service is important to me, I think I'll have to go shopping for another. More

Redemption story I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was tal I stopped by John Eagle Honda today thinking I could run in and get a part repaired. It took much longer than I anticipated. Will waiting I was talking about customer service and how i felt this experience was lacking. When it was my turn the man behind the counter was helpful but felt another employee was better equipped to handle my issue. He was correct! Not only was this employee able to fix my part quickly he also answered my questions professionally and respectfully. At the end of the interaction not only was i satisfied, i was rewarded for my patients with a complimentary replacement part. Way to rock it out John Eagle Honda! More

unwilling to negotiate I went into John Eagle Honda for a used car that I had seen online. It was close to closing time on a Saturday, so I took a test drive and got the inf I went into John Eagle Honda for a used car that I had seen online. It was close to closing time on a Saturday, so I took a test drive and got the information of a salesman. I said I would be back Monday with my family member who would help me finance the car. On Sunday, I got on the DEALERSHIPS website and there was a tool to value your trade, I plug in all the information and it comes out to 3,508-4,280 dollars. I think this is a fair value for the car I have to trade, so I set up an appointment on Monday. I get to the appointment the salesman takes my keys for an inspection on my trade, times goes by he says everything is perfect on my trade except it needs new tires so they offer me 2,000 dollars. I explained that that would not be acceptable considering tires for my car would only cost about 600 dollars. After negotiations, I get them to come up to 3,500 for my trade that is still slightly less than the bottom line price the website tool gave me. The salesman comes back in with a sheet with everything listed out. The price for the car was 200 dollars more than the online offer and there were 600 dollars in "dealer fees". The exact price they were offering was $18,997 plus the $600 in fees I was aware of so around 19,600 to the otherwise online price of $18,997. I wanted them to come down $1,000 off the list price to help the cost of TTL and the unexpected dealer fees. They were unwilling to negotiate the list price at all he keep saying it's priced so aggressively. The car was listed as a "fair deal" on a scale of overpriced to a great deal on the CarGurus website. When we asked how long the car had been on the lot the salesman LIED and said "a couple weeks" that's when I knew I would be taking my business elsewhere. The CARFAX report and the online listing said it had been on the lot for at least 60 days. All I was asking for was $1,000 off of the list price and the bottom end of the trade estimate they provided. But that was considered so "unreasonable" the general manager handed me my keys on my out and basically said, "Hey don't come in here and waste our time". John Eagle Honda is unwilling to negotiate and will offer you a terrible trade in value. I had a terrible experience and would not recommend John Eagle Honda to anyone. More

Recall Work I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service wor I have to say, following the review posted below, that my experience in the Service Department with Devon was quite good. Transferring my service work to this dealership, my first visit with them for airbag work was quite good. More

Customer Service is Lacking This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out a This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out and chose to get an oil change while I was at it. When the time came that I needed another oil change, I realized my hood latch was broken. Being the last people to touch my car and seeing as they gave me an entire report of all the things they wanted to over charge me to fix while I was there, I figured surely they noticed they broke the hood latch. I spoke to one service technician who told me that it was not their fault and I could pay $180 to fix it and the conversation was abruptly ended. Now I understand I drive an older car and things happen but the part itself is a $15 part online and has 4 screws holding it in place. Wanting to figure out an option and assess the degree liability that John Eagle's service department had in breaking my hood latch, I asked to speak with a manager, Jesse Hernandez. I called Mr. Hernandez numerous times over the course of several days. I left a voicemail, sat on hold for upwards of half an hour, and left messages with others in his department and received ZERO response. I even went so far as contacting the Service Director who must have trained Mr. Hernandez on how to dodge calls because he too ignored me entirely. Bottom line, don't waste your time at this dealership. If you do buy a car from them, you'll be forced to encounter atrocious customer service if you never need any work done. More

Told two different stories I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so whe I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so when I was told after the briefest of phone conversations by them (it was a Saturday, and they were busy) that I would require a co-signer, due to lack of credit? I said I wasn't interested. I was just going to stick with the car I had, or pay cash for a later model used car (partially funded through a loan through my 401K), and give up on the idea of a new car. I decided instead, after reading the reviews for John Eagle, to go ahead and fill out their more detailed, longer form application online and submit it. Since I was supplying much more detail about my financial situation, I thought it likely there would be more of a chance of a new car being an option, and the worst they could tell me was no. I immediately got a call from a helpful and friendly young man, who I truly believe wasn't being disingenuous (ultimately, perhaps, just not as knowledgeable as he could be). I made it crystal clear at the very start, that if they were to say I needed a co-signer, I wouldn't be interested. Long story short, he told me I absolutely had a shot at a new car without a co-signer, and what would be most helpful in my situation is a larger down payment. I informed him I had some extra cash, but I had to purchase a headstone for my son (who I lost some time previously), so wouldn't know how much extra cash I would end up with at the end of that process. I told him I would be in touch by week's end with that amount. I also had/have a trade in. He said that was perfectly fine, and he would touch base with me here and there, which he did...by phone. Several days after my initial contact with this young man though, I get an email (not call), from a gentlemen I didn't know...Benny Franklin, their Internet Director. It was a typical follow up email, and I informed him where I stood. AT THAT POINT, I receive an email saying he had a finance manager review my account, and there was absolutely no way they could finance me without a cosigner...that money down always helps, but it wouldn't in my case. So, after multiple phone calls with the first young man saying a co-signer wasn't required, it turns out I was told this without my account ever having been reviewed? It wasn't even reviewed until many days later, after I was told that a new car WAS within the realm of possibility for me, and I was rather excited about it? I am the nicest person in the world, to my own detriment it would appear, and in the end was just succinctly dismissed out of hand. When I replied that Benny's suggestion wasn't acceptable, and I would just borrow cash through my 401K and buy a later model used car such as a Ford Fiesta (which are pretty affordable), I never heard another word from him. There was NEVER any kind of apology for my valuable time that was wasted, or the fact I was given misinformation at their hands. Also, wouldn't you think it a pretty bold statement to make that "money down always helps, but not in my case"? At that point, they had NO IDEA how much cash I could have come up with. None. Also, there was no offer to sell me a used car, when I said that would be my next option then? The most disappointing aspect of my experience actually? It was the further eroding of my once held belief that people are basically good and kind and sincere. It was one more time I went into a situation being completely open and honest, believing I would be dealt with in kind? Only to end up feeling like something of a fool for having done so. More

My Experience When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the ne When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the next week, left a message for Mr Gutherie. I called back later that day, I was told he could not track down the key. I wished he had called me with the information. I talked to the sales manager, he told me that they could make a new key. Mr Gutherie called back the next day, he said no one informed him about the problem. He was told that I had already taken care of the key problem. He did not follow up on this problem. I was glad that they called me to tell me my plates are in. Thank you for taking care of that. More