John Eagle Honda of Dallas

Refreshing Service!! I am a new Honda owner as of the last year, I came from being in a Ford car for the last several years, and never had good experiences with Ford in an I am a new Honda owner as of the last year, I came from being in a Ford car for the last several years, and never had good experiences with Ford in any capacity from Customer Service, to parts dept, etc. I purchased a used Civic Coupe last year and have come to John Eagle for a few parts I have needed, and the service team has always been quick to help me and friendly with their interactions. Earlier this week I called to confirm that you guys had a brake light in stock, I needed to replace mine before getting my car inspected. As the standard I have come to expect at John Eagle, when I went to the Parts department, I was greeted with a friendly smile and quick help securing a new light bulb. When I called earlier in the day I was also offered the ability to schedule my state inspection for later in the afternoon the same day, it was perfect timing for me. I arrived early to my appointment and was greeted by a sweet woman who took my information and my key and offered me a place to wait that was clean and quiet. I did not realize that I had an outdated Insurance card in my car that I offered to the lady behind the counter. She came out to the waiting area a few minutes later to let me know that my card was expired, but she came with a solution - SKILLS!!!! She handed me her card and told me that I could call my insurance company and they could email her immediately, a new copy. Girlfriend didn't miss a BEAT. I was able to call my agent, and immediately have a card over to Honda and was able to continue on without a hitch. The service team offered me a complimentary wash and vacuum of my car after the inspection, which was also knocking another errand off my list of things to do after work. I can not thank you guys enough for being intentional and exceptional with your service. I am extremely happy to be with Honda and am so very appreciative to know that I have a dealership that I can go to and know that I will get the help that I need in a quick and efficient manner. KEEP UP THE GOOD WORK! :) Thank you again, Trai Cox More

Hidden "addons" or "markups" and smart mouth employee This dealership tries to make additional revenue off of you by either charging a "dealer markup," or by charging over $2000 in "dealer installed optio This dealership tries to make additional revenue off of you by either charging a "dealer markup," or by charging over $2000 in "dealer installed options." But they do not bother to explain what those options could possibly be. They emailed me and asked if I was interested in the car. I said yes but only at msrp. Dwain Davis then responded with "I'll sell it for msrp plus the dealer installed options, which total $2,142." When I mentioned to Dwain Davis what their local competition is selling the car for, instead of just leaving it at that, he decided to email back with a smart remark of "great..." And then also emailed back with "we will be just fine, as I'm sure you will." Honestly have no idea what this guy is talking about. But hopefully management reads these reviews. I highly recommend you reconsider who you employee at your internet management position. This position is your first contact with a potential customer. It doesn't look well for your dealership when you put someone like this guy into that kind of position. Also, if you are deciding to charge someone over $2000 for "dealer addons," you might want to tell them what it is. More

Great experience! We live in Oklahoma and were visiting relatives in Dallas for Thanksgiving. Initially we were greeted by Arvin, who very kindly came to assist us even We live in Oklahoma and were visiting relatives in Dallas for Thanksgiving. Initially we were greeted by Arvin, who very kindly came to assist us even though he was with another client at the moment and then introduced us to DP, who was very kind to the whole family, including my children. DP was very patient even when my kids were crying because we were leaving our old car! At the end, both Arvin and DP helped us transfer our belongings from our old car into the new one, answering all our questions. Next day we returned to make an extra key for our vehicle and even though it was close to closing time, Danny Grimaldi and DP helped us through the process. Especial kudos to Danny because in the past he has been very honest and helpful. When our keys to our vehicles stopped working, we went to our local dealer in Oklahoma City and they were trying to makes us pay $85 for each key. While visiting relatives in Dallas and went to the John Eagle Honda of Dallas, Danny told us that no new key was necessary and we only needed to replace the battery! He even let us pet his amazing dog Lady Liberty! More

A great and non pushy experience! It has been a long time since I bought a car. This was the most perfect day - from my first contact with DP to walking out the door after the purchase It has been a long time since I bought a car. This was the most perfect day - from my first contact with DP to walking out the door after the purchase, I could not have asked for more. More

Best car buying experience I’ve ever had. I’ll be sure to refer friends and fam to DP. I told DP my budget, we went over options and I was in and out within two hours. I’ll be sure to refer friends and fam to DP. I told DP my budget, we went over options and I was in and out within two hours. More

Amazing experience and hospitality I went to buy my first car. This was a special moment for me. Deepak sir made it even special. Thanks for the kind gesture and hospitality. The car wa I went to buy my first car. This was a special moment for me. Deepak sir made it even special. Thanks for the kind gesture and hospitality. The car was really good and well maintained and serviced by John Eagle Honda of Dallas. I would recommend this to everyone. Thank you, John Eagle Honda, and above all Thank you Deepak Sir. More

Fantastic experience with DP! I had a fantastic experience with DP at John Eagle. Went in to sell my car on a Kelley Blue Book quote, and came away with a sold car and great experi I had a fantastic experience with DP at John Eagle. Went in to sell my car on a Kelley Blue Book quote, and came away with a sold car and great experience. DP was gracious, knowledgeable, and fair. I couldn't have asked for a better experience. More

Buying Made Easy I purchased a new Honda accord from this dealership on 8/28/18, and it was one of the easiest and most pleasant car purchases that I've made. The sale I purchased a new Honda accord from this dealership on 8/28/18, and it was one of the easiest and most pleasant car purchases that I've made. The salesman, Mark Shipman, was professional and friendly. The purchase price was fair and the entire process took less than 3 hours to complete. I would highly recommend John Eagle and Mark to anyone looking to purchase a Honda in the Dallas area. More

Fast and efficient Deepak was very friendly and knowledgeable in the car sales business. A few details inside the car made me unhappy, it was no one at the dealerships f Deepak was very friendly and knowledgeable in the car sales business. A few details inside the car made me unhappy, it was no one at the dealerships fault. (previous owner). Overall i felt everyone i spoke to seemed very proffesional. I will recommend to all my friends. More

RELATIONSHIPS MATTER I truly appreciate everything my salesperson, Dee Pak, has done for me during ad after the sale. I have not experienced this in any of my previous ca I truly appreciate everything my salesperson, Dee Pak, has done for me during ad after the sale. I have not experienced this in any of my previous cars I have purchased. The sale was done in a professional and honest way. It is commendable and reflects on the dealership, as well. Its about building relationships and D. P. has laid a foundation for this relationship to continue into the future. More