John Eagle Honda of Dallas

very poor customer service I have several complaints about the way I was treated today when I had my car serviced. I needed the front brake pads replaced, a tire rotation, and a I have several complaints about the way I was treated today when I had my car serviced. I needed the front brake pads replaced, a tire rotation, and an alignment. The quote I was given over the phone was short by $148. When I dropped my car off at the appointed time, Carlos kept talking over me to my husband, even though it was my car and my information. I was asked by Carlos to check my contact information and sign the paper, which I did. When I came back later to pick up my car, it turns out that the form I signed was meant to serve as a notice of my estimate rather than just a sheet with my contact information. The person who initially checked me in (Carlos) had added the estimate to this document after I had signed it, with the new total being $148 higher than expected. This is a big deal for someone on a graduate student budget. When I asked the person checking me out about this (Jose), he walked through the receipt with me, found the notes made during my initial phone call, and also asked his manager Nicole to come help us. When she arrived, she was condescending and did not bother to listen. When she called Carlos over, he emphatically denied adding the estimate to the paper after I signed it, and insisted that I must have seen it because I signed it (of course he did this, his boss was over his shoulder). She then dismissed me out of hand and insisted that they had done it right. It wasn't until after I left that I realize I had never been given a copy of the estimate before I left with my signature on it, which is illegal in the state of Texas. While I understand that it is my word against theirs and that my signature is on the same page as the estimate (which they were sure to remind me of every other sentence), I am more upset by the way I was treated by the staff. The only person who treated me with respect during this entire time was Jose. He answered my questions, tried to reach out to the person I had originally talked to, and ended up giving me a $25 discount. Carlos and Nicole did not treat me with any sort of courtesy, because they were too busy being defensive instead of trying to help me solve the problem. In fact, Nicole appeared to be laughing at my husband with another staff member before we left. I will be filing a complaint with the better business bureau. If nothing else, I have learned that I cannot trust this dealership or any other car repair center, and in return I hope they have learned the importance of ethical practice, talking to their customers about what they are actually receiving, and responding with courtesy rather than defensiveness. More

Best buying experience Harold is very knowledgeable, friendly, and takes care of his customers, even after the sale is complete. Would definitely recommend him and this deal Harold is very knowledgeable, friendly, and takes care of his customers, even after the sale is complete. Would definitely recommend him and this dealership to friends. More

Outstanding service Jordan Hernandez, as he always does, saw to it that my vehicle was properly serviced while I waited. He was courteous and professional, and work was c Jordan Hernandez, as he always does, saw to it that my vehicle was properly serviced while I waited. He was courteous and professional, and work was completed in record time. He is the reason I bring my vehicles to John Eagle Honda for any and all service work. More

Broken Hearted at the Changes in Mgt I really hope that someone who has power over the new management in the service department reads this review and can make positive changes. My last I really hope that someone who has power over the new management in the service department reads this review and can make positive changes. My last five experiences with the service department have transformed me from a first time dealer purchaser who would have highly recommended this dealership to someone who will absolutely warn people away or at least manage expectations in regards to any promised after-purchase care of their vehicle. What good is a five year warranty if you can't get in for service or getting in for service turns into a stressful time sink? In short: The service department is a mess (and I am talking about several experiences over several months, not a single incident) with no way to schedule meaningful service appointments and wait times of over a day long to get service, no loaner cars available. The dealer also defaulted on the promise of free car washes for life. In the past four months here is my experience: 1. Stopped by for car wash. Was told dealership under new management no more free car washes. Wouldn't wash my car and told me to try coming back in a week. (Are you kidding me, I was totally looking forward to maintaining my new car in tip top shape.) 2. Came back some time later and was told ok, find me the mgr and we will do the car wash, but you'll be told each time you come that we don't do the car washes. (Better, but still, not a great feeling) 3. Made an appointment online for my first major service. Arrived for appointment and was told there were at least 20 cars ahead of me and that it would take at least until the end of the day and did I want to leave my car (no loaner car available). Was told that I could come Monday morning and they would take care of the car expediently. 4. Came Monday morning. Service still backed up. Took over three hours for a basic service and no loaner cars. Dealership didn't charge me for the service and encouraged me to give them time to adjust to their internal changes. 5. Today. Noticed a strange noise in my car. Tried 5 times to call dealer to inquire about wait times/make an appointment. The only call where someone actually answered was cut off. Arrived at dealership (because I've got to have a strange noise looked at, right?). Service backed up until tomorrow, did I want to leave my car (no loaner car). Manager so stressed out that he had trouble answering my questions let alone provide any kind of customer service. I am left with my car still making a strange noise, a loss of my day off, and I will be researching other dealerships for other options (as my car is under warranty). I am actually considering selling the car and just paying cash for a used vehicle because these experiences have significantly decreased the value of my investment and I honestly don't want to deal with the dealer service center any more. More

Great experience at John Eagle! We had a great experience buying our 2019 Honda Accord Sport at John Eagle! Our sales person Ann made sure to go over every feature with us to make su We had a great experience buying our 2019 Honda Accord Sport at John Eagle! Our sales person Ann made sure to go over every feature with us to make sure we knew our car well. The GM JP Kinman helped us get the very best deal and was easy to work with. We finished up in finance with Dwayne and he was great at explaining our warranty and helping us finish the deal! If you’re looking for a great place to buy a new car, John Eagle is it!!!!! More

Service John Eagle Honda service Dept. was the best Thank You Devon P. Ellis 2041 (A+ service) John Eagle Honda needs more employees like Mr. Ellis John Eagle Honda service Dept. was the best Thank You Devon P. Ellis 2041 (A+ service) John Eagle Honda needs more employees like Mr. Ellis More

New Vehicle Purchase This was my 4th vehicle from Eagle. Jack in sales and Duane(sp) in finance were great to deal with. I had no desire to spend hours on the lot, going This was my 4th vehicle from Eagle. Jack in sales and Duane(sp) in finance were great to deal with. I had no desire to spend hours on the lot, going back and forth-thats just exhausting in my book. I emailed them ahead and after a phone call I decided on my new Pilot. I arrived at the dealership and waited only a few minutes and was greeted by jack. We got the preliminaries all done and then to Duane for the numbers and in about 2 hours we had it all done. This is how it should always be. More

Great team Friendly. Efficient and Professional. I love my HONDA experience. They make it easy to keep my HRV in great shape. Great communication and no pres Friendly. Efficient and Professional. I love my HONDA experience. They make it easy to keep my HRV in great shape. Great communication and no pressure. More

Professional and thorough The service department has always had exceptional advisors, who are recommended to me by Reatha Robinson. Jose Hernandez's customer service is what ke The service department has always had exceptional advisors, who are recommended to me by Reatha Robinson. Jose Hernandez's customer service is what keeps me coming back long after the automobile purchase. More

Buying a new civic at John Eagle was great!!! I bought 2 new civics from John Eagle and the experience was great!!! Mr. Ramirez and Mr. Curry were outstanding to deal with! I will be buying a th I bought 2 new civics from John Eagle and the experience was great!!! Mr. Ramirez and Mr. Curry were outstanding to deal with! I will be buying a third civic soon from them. Thank you guys so much! More