John Eagle Honda of Dallas

Service Department is Too Understaffed and Overwhelmed Pretty much every time I've come to this dealership for my Honda Pilot service they are always understaffed in the service department. There is a alwa Pretty much every time I've come to this dealership for my Honda Pilot service they are always understaffed in the service department. There is a always a very long line to pick up vehicles and to drop them off, usually ay least 30-45 min wait at both ends. The service advisors who are present are not unfriendly though they frequently come across as dismissive of customers due to being clearly overwhelmed. There are plenty of service advisor desks completely open on most of my visits, but nobody is staffing them. This dealership needs to increase their service department staff to better meet customer needs in a more timely fashion, especially during morning and after-work rush hours when lots of customers show up at the same time. I will probably begin driving further to another dealership or service shop with a better customer service experience that doesn't waste so much of my time. More

Second to none The customer service was excellent. I have would preferred to have not to been at a dealership service centre at 8 a.m. on a Saturday morning but Joh The customer service was excellent. I have would preferred to have not to been at a dealership service centre at 8 a.m. on a Saturday morning but John Eagle’s service centre staff made it less daunting. I worked with Clay who was just great and truly accommodating. John Eagle also provided a variety of refreshments making my stay even more comfortable. A+ More

Excellent Service Edgar did a great job navigating me through the items that need to be addressed based on the multi-point inspection. He explained the work that was ne Edgar did a great job navigating me through the items that need to be addressed based on the multi-point inspection. He explained the work that was needed with great detail. I feel like I can trust him for future servicing of my car. More

Trustworthy and amazing customer service I have been coming to John Eagle since 2015 (when I bought my vehicle). I receive nothing but exceptional work. I have had the pleasure of having Jord I have been coming to John Eagle since 2015 (when I bought my vehicle). I receive nothing but exceptional work. I have had the pleasure of having Jordan Hernandez as my advisor for a majority of this time. He has always gone above and beyond to make sure my car gets taken care of. He has gone as far as putting me in a loaner when I need to get errands done and has even towed my vehicle to the dealer when I got a faulty battery leaving me stranded in Fort Worth. He makes sure everything is 100% accurate and does not try to upcharge me or sell me on products I don’t need. He is honest and makes sure to go the extra mile to make sure I understand what is wrong with my car and what needs to be done. I don’t trust taking my car anywhere else. More

AMAZING Great people to work with especially Lee!!Lee is the best, the G.O.A.T. I accept the help and time they spent with me and their level of coolness and Great people to work with especially Lee!!Lee is the best, the G.O.A.T. I accept the help and time they spent with me and their level of coolness and professionalism. Can’t wait to recommend y’all to everyone I meet in life. More

Great service Jordan was amazing. Work was done quickly I love my HONDA and I love that JOHN eagle is always so easy to have work done. Jordan was amazing. Work was done quickly I love my HONDA and I love that JOHN eagle is always so easy to have work done. More

Edgar was the best! I came in here because my battery died in my car and Because of that I was stressed and sleep deprived. Unfortunately I was just here last week becaus I came in here because my battery died in my car and Because of that I was stressed and sleep deprived. Unfortunately I was just here last week because my ac went out. I have had different advice advisors that acted like I was bothering them but Edgar made the experience bearable because he really showed compassion, patience, caring and knowledge of the situation. I will be requesting him again as my advisor if I need to come back. More

Excellent The service was good and Edgar was helpful..they answer right way when you call them that was one the thing i like about the service...! The service was good and Edgar was helpful..they answer right way when you call them that was one the thing i like about the service...! More

Service Edgar Juatez gave me excellent service today. Best service i've received in ten years coming to John Eagle. I bought two vehicles and Edgar will keep Edgar Juatez gave me excellent service today. Best service i've received in ten years coming to John Eagle. I bought two vehicles and Edgar will keep me coming back. More

Excellent I have been a customer of John Eagle Honda for over 25 years. I’ve been a customer that long because they are the best Honda Dealership in the DFW are I have been a customer of John Eagle Honda for over 25 years. I’ve been a customer that long because they are the best Honda Dealership in the DFW area. Thank you John Eagle. More