John Eagle Honda of Dallas

My wife takes her vehicle into John Eagle for service. We noticed a rattle coming from the rear of her car after service two appointments ago. I figured it was something loose in the trunk or the underbody. noticed a rattle coming from the rear of her car after service two appointments ago. I figured it was something loose in the trunk or the underbody. When I couldn’t locate it myself, we decided to just have John Eagle look at it during the next service. At the next service two weeks ago, they told her the strut was leaking gas and needed to be replaced, and they quoted $700 for the repair. It’s odd for a strut to go bad at 45k miles, and I couldn’t see gas leaking myself so I took it into my trusted mechanic. It turns out the bolt securing the strut to the torsion beam was loose. The strut itself was fine and had no leaks. My mechanic tightened the bolt and the noise went away. A) It’s odd enough to have the bolt loose AFTER service, but things do happen and it’s possible it came loose on its own on the lift during service. My mechanic noted he didn’t see any torque marks to indicate the bolt had intentionally been loosened. B) However, it is NOT difficult to know if a strut is bad, especially if you are a certified dealer mechanic. There’s either gas leaking or there’s not. To quote my wife $700 for an unnecessary repair is simply fraud. I called the service department and asked to speak with the service manager, Jason, on three consecutive days this week, leaving messages both with the receptionist and on Jason’s voicemail. I did not receive a return call to even address this issue. I’ll be reporting the dealership to the BBB and to Honda USA, and I recommend you avoid this dealership for your service. More

Mark Shipman is a great salesperson Helped us get into a new Honda for my son. Mark was very professional and personable. Highly recommend this dealership and Mark for a good experienc Helped us get into a new Honda for my son. Mark was very professional and personable. Highly recommend this dealership and Mark for a good experience. More

First SVC Check after lease Two Updates: 1) Jacob Hernandez = Excellent, patient, listened, explained stuff, etc.; really nice fellow. 2) This next issue has NOTHING to do w Two Updates: 1) Jacob Hernandez = Excellent, patient, listened, explained stuff, etc.; really nice fellow. 2) This next issue has NOTHING to do w/ Jacob. I received emails reminding me to bring the lease car in for "servicing". I sent 4 EMAILs to John Eagle over a 4 week period to inquire about the "real need" to bring the car in considering I now work from home and the car only has 661 miles on it since FEB. No Response...so I left my safe home....and visited your SVC DEPT to see if they could help. Was advised that "yes" I still need to bring the car in for an oil/filter change even if only 661 miles. So I schedule today's appointment - which costs $67.60. A simple email response could have save me (and your staff) from having to physically come in contact with one another. Oh, yes, I could have called - but I didn't have confidence that I would secure accurate directions over the phone. I wanted an email response. Thanks for letting me share. More

Patricia was awesome and also thanks to Mr. Davis and Tariq elfauri in finance, bent over backwards to make sure everything was taken care of for me... Patricia was very thorough in showing of vehicle an Tariq elfauri in finance, bent over backwards to make sure everything was taken care of for me... Patricia was very thorough in showing of vehicle and even on her day off delivered vehicle to me!!! True dedication in putting customers first, if looking for a vehicle, definitely consider these people first, top notch I'm my book. More

False I bought a 2017 Honda pilot that they said was certified preowned. Three months later, the car would not start. Vandegrief Honda had it tested and fou I bought a 2017 Honda pilot that they said was certified preowned. Three months later, the car would not start. Vandegrief Honda had it tested and found that my battery had died. I have been calling them and i keep getting promises of someone calling me back. I am still waiting for that call. More

Wayne and the rest of the team at John Eagle Honda we’re great to work with. They took extra time and care guiding me through my purchase of my new Honda Accord, taking particular time to explain how vehicl great to work with. They took extra time and care guiding me through my purchase of my new Honda Accord, taking particular time to explain how vehicle financing works and how to run the numbers for myself when I was budgeting out my new car. Would highly recommend you ask for Wayne if you are in the market for a new Honda. More

A dealership that works for you I did not have a scheduled appointment and Ann and the entire staff did a fantastic job listening to and satisfying my requirements for a trade in and I did not have a scheduled appointment and Ann and the entire staff did a fantastic job listening to and satisfying my requirements for a trade in and purchase. Ann took charge and she and the team took care of the car purchase that I wanted with my trade in and financing requirements. This will be the dealership I go to when I am ready for my next new car. More

Good team that keeps working until you are fully satisfied I recently purchased a used vehicle here. I was able to get my questions answered in advance and was able to receive assistance to resolve a few conc I recently purchased a used vehicle here. I was able to get my questions answered in advance and was able to receive assistance to resolve a few concerns that I had with my used vehicle. I definitely appreciated how everyone here was committed to making sure I was 100% satisfied. Both Wayne and Marcus were extremely helpful. More

Always amazing service. So happy to have Jordan back as my service advisor. He greeted as I pulled Into the service bay & handled everything needed. Contacted quickly with the details of recommended servi my service advisor. He greeted as I pulled Into the service bay & handled everything needed. Contacted quickly with the details of recommended services. More

Great service. Carlos Rojas explained tire options in detail, which allowed me to make an informed decision. He also sent me timely updates on the status of my serv Carlos Rojas explained tire options in detail, which allowed me to make an informed decision. He also sent me timely updates on the status of my service request. More