John Eagle Honda of Dallas

they stated they would contacting me in a couple of days for approval because of a new system and if I would leave a down payment of $500 which I did. I called in a couple of days and up to 2 weeks and nev for approval because of a new system and if I would leave a down payment of $500 which I did. I called in a couple of days and up to 2 weeks and never got an answer and when I asked for a refund I never got the car or my refund, I reported them to BBB for my refund, next is my attorney. I am very disappointed, mind you, I still have not heard from the sales manager Rosario or finance person Tarek. More

Ron was helpful and patient in showing us the car that we came in wanting to look at. He talked straight, didn't feel overbearing, and was willing to hear us out when it came time to negotiate on the price. came in wanting to look at. He talked straight, didn't feel overbearing, and was willing to hear us out when it came time to negotiate on the price. It was at that point however that we lost all faith and respect in John Eagle's sales / management practices. We spent the better part of 90 minutes simply trying to get John Eagle to honor the price they listed on their website without having to pay for a $2,000 "appearance package" that was not listed anywhere on the website. While Johnny was mildly helpful, their GM, JP, resorted to pathetic handwritten notes with messages like "Sorry can't sell cars at a loss" or "You win", and then after we walked out texted me a message agreeing to the price we asked for but telling me "That's fine whatever. Just know that you stole the car...So you for sure win now." I'd like to state for the record that Ron was great, but the rest of our experience there led us to going to another Honda dealership who sold us the same car for more than a $1,000 less, out the door. I would not recommend this dealership to anyone, but if Ron winds up elsewhere - I'd welcome working with him again. More

Free people- Great serviceAlthough I spent half of my Free people- Great service Although I spent half of my birthday there which is no fault of anyone as the system was down. In all I am grateful for th Free people- Great service Although I spent half of my birthday there which is no fault of anyone as the system was down. In all I am grateful for the service. Thank you all .. More

Edgar is so helpful and smart with helping me with what’s best for my Honda! I’ll definitely return and seek for Edgar to help me moving forward. 🤗 best for my Honda! I’ll definitely return and seek for Edgar to help me moving forward. 🤗 More

Edgar was awesome! He was very attentive, only cared about my needs before anything else, and made me feel comfortable leaving my car in his hands. Because of Edgar, I’ll be back! about my needs before anything else, and made me feel comfortable leaving my car in his hands. Because of Edgar, I’ll be back! More

I have used John Eagle for Years. My second Car to purchase. I do miss the Express Department that has been closed. I think it takes too long at the Dealer area. I make Appt. And it should not take as purchase. I do miss the Express Department that has been closed. I think it takes too long at the Dealer area. I make Appt. And it should not take as long with Appt. You are told one thing and it always is longer. I realize there busy but be honest . More

It was an excellent experience working with Glenn Mowdy and the finance manager Tony Laaziz. I will certainly consider using John Eagle Honda for my future automobile purchases. and the finance manager Tony Laaziz. I will certainly consider using John Eagle Honda for my future automobile purchases. More

Very nice and determined finance man. I enjoyed talking to him, and learning about him. I feel like he's authentically honest and straightforward. Thanks! to him, and learning about him. I feel like he's authentically honest and straightforward. Thanks! More

Subpar customer service Called yesterday to make an appointment for an oil change for my Acura. Was asked to come by today as a walk-in. I was in fact looking for the Acura d Called yesterday to make an appointment for an oil change for my Acura. Was asked to come by today as a walk-in. I was in fact looking for the Acura dealer and at around 4:25, I mistakenly landed at this Honda showroom/service division. When I walked in and requested for an oil change, I received a lukewarm response. Well, "you don't have an appointment?", I was told it was going to take at least 2 hours, "the customers that came in at 2:45 are still waiting." I had to get back to the hospital and so I left. Just around the corner was the Acura showroom I was actually looking for. I went in and was promptly attended to. I was a healthcare worker and was getting my oil change free.... I had been working taking care of patients all this while and this was the first time I received a cold shoulder at a dealer's place. I do not recommend John Eagle Honda of Dallas. What a contrast to the Acura service center. More

Went in for my 5th lease, so I’m used to the trade in, paperwork and transition of cars . Mark made the whole process as efficient and painless as possible and he was very knowledgeable in the car, even g paperwork and transition of cars . Mark made the whole process as efficient and painless as possible and he was very knowledgeable in the car, even gave me some tips I didn’t know of, after 4 other Honda Pilots. Thanks John Eagle, I’ll be back! More