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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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May 31, 2019

Scott was Very helpful and courteous Scott was very helpful and courteous. He seemed to try his best to alleviate my problem. I would definitely ask for Scott again when my car needs serv More

by SANTINA.H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

Joe Rizza Ford Lincoln responded

Hi Santina and thanks for the great feedback! We're very happy that Scott was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Tugba Aksoy, (708)-403-7770

May 31, 2019

Firs time at joe rizza for oil change on 2008 Lincoln Navig Great service !!service took great care of my truck less than one hour had Works done and had truck washed inside and out.highly recommend this dealer More

by CAP455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Rodriguez
Jun 03, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Tugba Aksoy, (708)-403-7770

May 30, 2019

Service Much better than last oil change visit. Got a quick air bag recall appointment now that the product is in stock.we will see how this service goes. More

by edna1950
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the great review, Edna. Please come visit us if you need anything else, be it service or sales. Best, Rawan Altaher - raltaher@rizzacars.com

May 30, 2019

Good service I took the car there without and appointment and they took it right away. The reason was because I've got the engine check like on. I finish making so More

by Algis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Jun 11, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Tugba Aksoy, (708)-403-7770

May 30, 2019

Any problem, they fixed!! Customer service was amazing and any problem I’ve had they fixed right away! I love mostly how they walk your through the problem to help you understa More

by B. Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Burke, Mike Precin, Eric Montanez
Jun 03, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Tugba Aksoy, (708)-403-7770

May 29, 2019

Love RIZZA Had an amazing experience as always. I will continue to buy my vehicles at rizza just based on the service department. My service coordinator Eduardo More

by DEPSWA8
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
May 30, 2019 -

Joe Rizza Ford Lincoln responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Eduardo assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Always great service Service is always completed in a timely fashion and all issues are resolved. It is always a pleasant experience and I receive a call when my vehicle More

by CJLEPRETRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
May 30, 2019 -

Joe Rizza Ford Lincoln responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Excellent service! I enjoyed the visit. Will go more! Recommend!Excellent service! I enjoyed the visit. Will go more! Recommend!Excellent service! I enjoyed the More

by LINQIU811
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Just the Usual. Great Service. My car developed a leak in the water pump. I took it to Rizza for replacement under my extended maintenance plan. As long as it was in for service, More

by Richard N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Scott made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

May 29, 2019

Horrible customer service We had our car towed to them called a day later said it was fixed made it 7 miles broke down with same issue so had it towed again. Fun fed the issue More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2019 -

Joe Rizza Ford Lincoln responded

Kevin, I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Rawan Altaher - raltaher@rizzacars.com

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