Joe Rizza Ford Lincoln - Service Center

Airbag recall They made my appointment convenient to my schedule & completed it the same day. I was greeted upon arrival, they called Enterprise for a complimentary They made my appointment convenient to my schedule & completed it the same day. I was greeted upon arrival, they called Enterprise for a complimentary rental car, all that went well. Thank you. More

Aweful Brought my car in with a grinding thumping noise that everyone else heard except the machanic. The tires are going bad @ 12000 miles and they don't wa Brought my car in with a grinding thumping noise that everyone else heard except the machanic. The tires are going bad @ 12000 miles and they don't want to be bothered with anything like that. The machanic drove the car 3 minutes. I took a picture of the speedo when I got there. More

Excellent service. No problems after service - ever. From the moment I walk in the door I am met with professionalism from the front line staff, and when I drive away, I know my car was serviced by top n From the moment I walk in the door I am met with professionalism from the front line staff, and when I drive away, I know my car was serviced by top notch mechanics. Also, whenever Bill Kassinatz knows I am there, he always take a moment just to say hello and remind me that he appreciates the opportunity to service the vehicle. He leaves a great vibe in the whole experience: from just looking, to buying, to servicing. More

Oil change I love the pickup and drop off service. It's very convenient for someone who works. Always great service. Techs who call are very helpful. I love the pickup and drop off service. It's very convenient for someone who works. Always great service. Techs who call are very helpful. More

The light was on! I was due for my 70,000 mile checkup. Two days before it was scheduled the ! Light went on. I can wait says I. When I came in for servicing I sai I was due for my 70,000 mile checkup. Two days before it was scheduled the ! Light went on. I can wait says I. When I came in for servicing I said that light is on. The tire pressure is low in one of the tires says he. 1 hour later he calls my name, the car is done. You had a nail in tan back driver side tire. It the thick tread so we fixed the tread after we took out the nail. You are good to go. I trust tose guys to do the best for both me and my Escape. I'll be back! More

Great experience They helped me out great with the problems I had with my car. Great service and great employees. i recommend buying a car from joe rizza. They helped me out great with the problems I had with my car. Great service and great employees. i recommend buying a car from joe rizza. More

Second oil change Like pick up & drop off for oil change, etc. Beautiful when returned. Concierge changed, not notified. Sent note with pick-up driver for service to Like pick up & drop off for oil change, etc. Beautiful when returned. Concierge changed, not notified. Sent note with pick-up driver for service to fill out scheduled maintenance record. Both oil changes still blank. Why put all those pages in the owner manual if you aren't going to fill them out and put in the "Dealer Stamp?" More

Great service department, awesome treatment every time! Won't go anywhere else l, have never had an issue and Will most definitely recommend to others department, awesome treatment every time! Won't go anywhere else l, have never had an issue and Will most definitely recommend to others More

They got the job done They fixed the 2 problems, then during test drive found a problem with the brakes and were able to fix them and have the extended warranty pay for all They fixed the 2 problems, then during test drive found a problem with the brakes and were able to fix them and have the extended warranty pay for all the repairs on one deductible More

it's a circus with no ringleader I was waiting for someone to call to say my car was ready, no one called so I called. I was put on hold until the voice mail came up and finally was I was waiting for someone to call to say my car was ready, no one called so I called. I was put on hold until the voice mail came up and finally was cut off. I called again, put on hold and after some time the girl that was there told me the service manager (Eduardo Rodriguez) would call me back. He didn't call me so I called him and he told me he called twice, I asked "what number did you call"? He called my house number about two minutes apart when I actually gave him my cell number because I was at work, and I told him to call my cell, and he is in charge??? when I went to get the car the girl was totally ignorant and told me to " just over there someone will bring your car up". I am sure she knew I was the one complaining but wouldn't you think she would be doing everything to try to make things better??? More