Joe Rizza Ford Lincoln - Service Center

Excellent Jesse Ramirez was excellent in providing me with a proper diagnosis and estimated time of repair. I was comfortably accommodated with a rental Expedi Jesse Ramirez was excellent in providing me with a proper diagnosis and estimated time of repair. I was comfortably accommodated with a rental Expedition so that the disruption of being without my vehicle (Expedition) for one week would be unnoticed. More

Very on time service This visit was very nice.... I have been there other times and my experience wasn’t as great as this one! Eric was great explaining the service This visit was very nice.... I have been there other times and my experience wasn’t as great as this one! Eric was great explaining the service More

The visit was for a recall No particular reason. I usually use Rizza for service since that's where I purchased the car. So I'm familiar with the location. I have used another l No particular reason. I usually use Rizza for service since that's where I purchased the car. So I'm familiar with the location. I have used another location for oil changes More

Very efficient My service rep called me a couple times when we played phone tag and was able to identify and communicate decisions and options Jessie was great! My service rep called me a couple times when we played phone tag and was able to identify and communicate decisions and options Jessie was great! More

Jury is still out here. The items that were to be completed, we’re not all done. I also had to wait over an hour for my loaner car, even though I had a confirmed/sched here. The items that were to be completed, we’re not all done. I also had to wait over an hour for my loaner car, even though I had a confirmed/scheduled pick up time. Thomas was very pleasant to work with, but Luke said he would be sure that all was taken care of this time - it was not. We will see what happens on my next visit - when the punch list items are to be completed… More

The Works Pleased with the polite service of Jesse & his respectful use of Mrs. instead of my first name. Also, the car was completed in a timely manner. Pleased with the polite service of Jesse & his respectful use of Mrs. instead of my first name. Also, the car was completed in a timely manner. More

They are ok! just not that engaging in with their customers. I have been waiting for a long periods of time at times, but as of lately they have been a lot better customers. I have been waiting for a long periods of time at times, but as of lately they have been a lot better More

Good service, fast to complete programming new key key knowledgeable service upon initial call for service. updated and text me as a reminder for my service call. Quoted me an accurate estimate of cost. Gr knowledgeable service upon initial call for service. updated and text me as a reminder for my service call. Quoted me an accurate estimate of cost. Great follow up after service More

Brought my 2018 Explorer in for an unusual repair, the intelligent access for the drivers door only wouldn’t work. My vehicle was in the shop for a week, and Eduardo kept me informed with daily updates as intelligent access for the drivers door only wouldn’t work. My vehicle was in the shop for a week, and Eduardo kept me informed with daily updates as well as arranging a rental for me. I’m very happy with the repair, the service and mostly working with Eduardo. More

Oil change service Super friendly & professional service. Been going to Joe Rizza Ford for years & never had anything but a great experience. From the service advisor to Super friendly & professional service. Been going to Joe Rizza Ford for years & never had anything but a great experience. From the service advisor to the technician. More