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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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January 27, 2020

Quick service, helpful staff. Brought my car in for an airbag recall. They checked in the vehicle quickly, and arranged for a quick trip to Enterprise for a complimentary rental. More

by suzieq1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of their names.
Jan 28, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for putting your trust in Joe Rizza Ford of Orland Park! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 26, 2020

Body shop manager Bob Driggers handled a bad situation Body shop manager Bob Driggers handled a bad situation as well as could be handled in my opinion! Bob made me feel very very very very special More

by BETOPPS
Recommend Dealer
Yes
Employees Worked With
Mackey ??????????, Bobby Driggers
Jan 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 25, 2020

Great service as always! Prompt, reasonably priced and quality service from quality people! The surprise car wash at the end was awesome. Ike was great taking me back and fo More

by ALLANFROSTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Ramirez, Ike Mohammed
Jan 26, 2020 -

Joe Rizza Ford Lincoln responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 23, 2020

Excellent Service I have had two service visits with Eduardo Rodriguez as my service rep and was extremely happy with the results. I will continue to request him for e More

by TBISHOP2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 24, 2020 -

Joe Rizza Ford Lincoln responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 22, 2020

Recall Steering Wheel Bolt Courteous, friendly, efficient service by all. Recall problems corrected by Tony Stauber efficiently as always. I request Tony Stauber for all mecha More

by RCF5529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Stauber
Jan 23, 2020 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 21, 2020

👍🏼 Car fixed and loaner given. Still not sure why coolant was missing and what fixed it and if I need to be watchful Still have concern why electronics didn’t give me an alert on low coolant levels More

by GRNMTN47
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jan 23, 2020 -

Joe Rizza Ford Lincoln responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 20, 2020

No complaints Friendly staff. Clean environment. Had accident due to icy conditions was given approximate time for repair. Not long after parts came in. Have a More

by jjhowe2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not know anyone
Jan 21, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 20, 2020

Great service, knowledgeable staff, and caring attitudes. I look forward to using your service again in the future. The concierge service was fantastic and much appreciated! More

by MMSMITH
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Jan 21, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 19, 2020

The service agent Scott was very helpful and courteous. I had to leave the car and he assisted me with information about getting to enterprise. More

by Kewillis
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

January 16, 2020

Service advisors ignore u when U pull in to garage & then they rush u to write up service request & forget to add coupon to service. More

by FITO33
Recommend Dealer
No
Employees Worked With
Eric Montanez
Feb 21, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Nora Rizza, Internet Director, nrizza@rizzacars.com

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