Joe Rizza Ford Lincoln - Service Center

Great service by Scott. Did not feel inapt for any of the questions I asked him. Direct with answers. Understood all he said. Thanks Scott. questions I asked him. Direct with answers. Understood all he said. Thanks Scott. More

Brought in my vehicle for a recall and a warranty item. No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improp No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improperly (mistakes happen, no big deal). No accommodations for bringing my vehicle back for a dealer mistake. I have a dash cam installed in my car, I watched the video when I got home to find the technician revving and accelerating fast in the back lot of the dealership. Before the final test drive to test the new wheel bearing, he turns off the camera. 9 minutes of video missing and I have no idea what he is doing. Especially seeing what he was doing in the back lot, I’m pretty sure it was continuous joy riding. No need to turn off the camera in the first place. I buy a brand new Ford to have reliable transportation, to be inconvenienced without any vehicle, and have my car not treated correctly. I never do reviews , but this was an exception. The part is fixed, but will be taking it to another dealership to have it all checked out. Its unfortunate to have the trust lost, having seeing a place with great reviews and my work who brings our fleet of vehicles to this location. More

Didn't wait to long for an oil change; check in process was quick. Liked how I was updated with texts for appt reminders, status of appt, etc. was quick. Liked how I was updated with texts for appt reminders, status of appt, etc. More

No one there to tell you where to go when you pull in service doors.we pulled in sat there for 10 minutes before any one even looked up at us.We exited car still waiting to directed what to do.A man walk service doors.we pulled in sat there for 10 minutes before any one even looked up at us.We exited car still waiting to directed what to do.A man walked by I asked him where do we go to check in he answered some one will be with us shortly.It was like we were bothering him.When we picked up car at cashier she was also rude.on this visit I would never come back to Rizza again More

Took two hours for an oil change. Told me it was $36 then charged me $55. Accidentally charged me for someone else's service as well. charged me $55. Accidentally charged me for someone else's service as well. More

Scott, always takes care of all our cars. The communication is always great and you can see he is passionate about his job. My Lincoln dealer. communication is always great and you can see he is passionate about his job. My Lincoln dealer. More

Excellent Experience Tom the service writer was very helpful and friendly. He is a no pressure type of guy. Very refreshing. This is my first time with him. I have n Tom the service writer was very helpful and friendly. He is a no pressure type of guy. Very refreshing. This is my first time with him. I have never had a bad experience with anybody there, More

The service department was awesome dealing with me and my car issues they fixed everything up just perfect I was able to drop my car off on Wednesday evening and by 11 o’clock the next morning it was Done I car issues they fixed everything up just perfect I was able to drop my car off on Wednesday evening and by 11 o’clock the next morning it was Done I was very happy with the service More

these guys are great I pulled my vehicle into service these guys are great I pulled my vehicle into service ask me what the problem was they said no problem gave me a loaner and my car was ready the next these guys are great I pulled my vehicle into service ask me what the problem was they said no problem gave me a loaner and my car was ready the next day great business More

This dealership goes out of their way in the service department and service writers to meet your needs in time, workmanship and guidance on future service necessary. department and service writers to meet your needs in time, workmanship and guidance on future service necessary. More