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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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February 22, 2020

Bob and his body shop team do a phenomenal job. When they through with your vehicle, it looks like it was never in an accident!! They are the best. Can’t say enough. Bob keeps you informed throughout the p More

by Red rose
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Nora Rizza, Internet Director, nrizza@rizzacars.com

February 21, 2020

Thanks for the pit stop, better than NASCAR, nice to know that you are my crew got me right back on the road good job. More

by WMASSEY740
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 21, 2020

No hidden agenda to up charge me for extra repairs I didn’t mention. Yet every area I wanted to have looked at was carefully examined. Quick, courteous & efficient, I’ll be back! More

by Kathryn G
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 21, 2020

Jesse Was Very Helpful....I was In And Out Within An Hour For A Factory Recall Transmission Module Re Sync On My 2012 Ford F-150... Thank You Again... More

by keko3006
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Nora Rizza, Internet Director, nrizza@rizzacars.com

February 20, 2020

I was very pleased with Joe Rizza Lincoln and how they checked everything on my car while I was there for an oil change. It was a long wait but worth it as they also washed my car and cleaned it inside! More

by janras1939
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 20, 2020

I brought in my truck for a recall on Saturday. My appointment wasn’t until Monday. The service manager called me early afternoon on Saturday and told me the repairs had been made already. The service More

by david.schwenn
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 20, 2020

Always fantastic customer service!! Quick and painless. Super friendly! Thomas Mackey definitely deserves a five star review! I will always Rizza for sales and service. More

by zoboy
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe LaFemina
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Mackey 5 stars ??????????, Miles Misek, Rawan Altaher, Ike Mohammed
Feb 23, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 19, 2020

Horrible service- 2500$ estimate to clip loose fog lamp in on 2017 Lincoln MKZ- I took it to crash champions the next morning. They clipped the fog lamp in without a hassle. Ended up not charging a penny. More

by Wthome232
Recommend Dealer
No
Employees Worked With
David Claster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse and whoever the service manager is that gave me the 2500 estimate
Feb 21, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 17, 2020

Great job as usual. Scott was professional and efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends. More

by REREHAMP
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

February 14, 2020

I really appreciate my service advisor Scott. He took fantastic care of me. He was very professional and courteous. Thank you for your help Scott! More

by RDBAL
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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