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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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February 27, 2020

This dealership always takes care of me when I have a problem with my Ford Fusion. The staff is very knowledgeable, and customer service is an obvious priority! More

by Nikki
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2020 -

Joe Rizza Ford Lincoln responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 27, 2020

Don’t like comments made from service repBeen driving Don’t like comments made from service rep Been driving for while over 40 years don’t need anyone to tell me it basically in my head Please Mr RiZa More

by LADYRETTA
Recommend Dealer
No
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Joe Rizza Ford Lincoln responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2020

I was extremely pleased with the service at Rizza especially because I do not own a Ford I have a Hyundai Tucson but they treated me as if I did More

by Jdoubl1648
Recommend Dealer
Yes
Employees Worked With
Tim Sippel and Mark Stephens
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 26, 2020

Not happy that it took three visits to get my truck working properly and I had to suggest the problems with no deals like maybe a free oil change or tire rotation or front end alignment or something!!! More

by Raymajdecki
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez, Eric Montanez
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 25, 2020

Great experience so far! I have been in and out with very little wait time between oil changes and warranty work I have been very satisfied with all of the Joe Rizza team!! You make it easy to get thing More

by ROBERT.SCULLY
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Robert, we are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Nora Rizza, Internet Director, nrizza@rizzacars.com

February 25, 2020

Thomas Mackey was incredibly helpful, knowledgeable and kind! The entire process was easy and fast. My car was done hours before it was supposed to be which is nice More

by kathleenlenart
Recommend Dealer
Yes
Employees Worked With
Thomas Mackey
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2020

Very happy with the service..very helpful and took care of my problem right away and very happy with the results and jesse was great! More

by frankcaldario
Recommend Dealer
Yes
Employees Worked With
Jesse ramirez
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2020

I was very very happy with Rizza when I brought my car in for repair. My first contact was with Thomas Mackey (Client Service Manager), great guy, who explained when the car would be looked at, when he would More

by PD
Recommend Dealer
Yes
Employees Worked With
Thomas Mackey
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2020

Professional, courteous, and efficient was our service experience. We've taken out Lincoln SUV in to two other dealers because when we go over bumps in the street, there's a loud squeaky noise The techn More

by caro7012003
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Nora Rizza, Internet Director, nrizza@rizzacars.com

February 24, 2020

Great experience with service and sales departments. Highly recommend . . A great team of professionals who work hard to take care of their customers well done More

by COVECONSTRUCTION
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Joe Rizza Ford Lincoln responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Nora Rizza, Internet Director, nrizza@rizzacars.com

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