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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 12, 2020

My truck was towed in around lunch time and diagnosed that day and fixed the following day. Probably the best experience I’ve had dealing with a dealership so far. Thanks again More

by IRISHMOON597
Recommend Dealer
Yes
Employees Worked With
Jesse , Bobby Driggers
Mar 18, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 11, 2020

Scott from the service Department was great, kept me informed the whole time while I had major work done. Job was excellently done and fixed. More

by ROCKDUDE112
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2020 -

Joe Rizza Ford Lincoln responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 10, 2020

service ASAP before my doctor appointment. Servuce Advisor Thomas Mackey #2253 was very helpful and courteous and tried to service my car ASAP for tire repair because I needed to be at Silver C More

by JONIS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor Thomas Mackey #2253
Mar 12, 2020 -

Joe Rizza Ford Lincoln responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 09, 2020

Was quite professional and quick. Thomas Mackey is Your Best service employee to deal with. Also good job on car cleaning, over all very satisfied. More

by I.WEGIEL
Recommend Dealer
Yes
Employees Worked With
Thomas Mackey
Mar 12, 2020 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza Ford was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 09, 2020

Eduardo my service provider kept updated on my repairs. He handled all the details with my extended warranty process. The service department does areally do a nice job . More

by rcmannjr_4
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 12, 2020 -

Joe Rizza Ford Lincoln responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 09, 2020

Very displeased with my overall experience . Was told I would have a loaner car and didn’t get one due to person scheduling appt. kept car 2 days and then dud not have a ride for me to come get my car. Had More

by Ldrob
Recommend Dealer
No
Employees Worked With
Eduardo Rodriguez
Mar 12, 2020 -

Joe Rizza Ford Lincoln responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 07, 2020

Great service! The staff is courteous and trustworthy. I never worry that I’m having unnecessary work done on my vehicle. I would highly recommend Joe Rizza! More

by Janet
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 06, 2020

Car was fixed for right price. Scott was understanding of the issue and we had a very pleasant conversation with Dmitri when we came to pick up the car More

by Robcon7
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2020

Always very professional and accommodating! Their Team always goes above and beyond when I come in for service!! I would recommend this dealership hands down. Thanks Joe Rizza!! 😊 More

by HOGAN.MICHELLE8
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Mar 09, 2020 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza Ford of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

March 04, 2020

Extremely knowledgeable and polite!!! Keep you posted at all times which I loved. Honest about the work that it needed. Thank you for a good experience More

by jamiethompson0912
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Mar 09, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Nora Rizza, Internet Director, nrizza@rizzacars.com

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