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Joe Rizza Ford Lincoln - Service Center
Orland Park, IL
1,635 Reviews
1,635 Reviews of Joe Rizza Ford Lincoln - Service Center
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June 19, 2020
Hassle free experience! I was kept informed of repairs Hassle free experience! I was kept informed of repairs and timeframe. All issues with vehicle were handled perfectly and Ike was very professional Hassle free experience! I was kept informed of repairs and timeframe. All issues with vehicle were handled perfectly and Ike was very professional to deal with!!! More
by Larry
Verified CustomerEmployees Worked With
Ike Mohammed
June 19, 2020
Dealership shouldn't have to charge the customer $180.00 dollars for them to have your vehicle looked at to find out what the problem is on a newer car. Then for dealership to fix the problem it would cost dollars for them to have your vehicle looked at to find out what the problem is on a newer car. Then for dealership to fix the problem it would cost even more money then it should on just a muffler on a car with 43000 miles. I didn't know to have this problem be fixed would cost $901.00. So I find it that this doesnt make sense that pricing and I had to pay $180.00 to be told what the problem is. I should not have to pay for a diagnostic on something that took 20 minutes to diagnosis and two days to find what the problem was. On top of that I had to pay for a rental because they did not have evening appointments for weeks. Not very pleased with this policy and makes me think twice of buying a future Ford. More
by Robbob424
Employees Worked With
Tom Mackey
June 18, 2020
I brought my grand Marquis in for an oil change and they I brought my grand Marquis in for an oil change and they always check everything else to see if the car is working OK and I Edoardo noticed there was I brought my grand Marquis in for an oil change and they always check everything else to see if the car is working OK and I Edoardo noticed there was a nail in the tire so they fix that also I always feel Good when I bring the car in because I know they check it over More
by DCTHROW
Employees Worked With
Eduardo Rodriguez
June 18, 2020
Jesse is a great service rep, he listened to all my concerns and contacted me when my car was ready. He went over all items that were serviced and had my car washed. I felt very safe in your facility concerns and contacted me when my car was ready. He went over all items that were serviced and had my car washed. I felt very safe in your facility. More
by SWKS0
Employees Worked With
Jesse Ramirez 5 stars
June 17, 2020
This is the third time I have brought my vehicle in for the same issue. The luggage rack continues to come undone. One time the entire thing flew off. The staff has been dismissive telling me this happens the same issue. The luggage rack continues to come undone. One time the entire thing flew off. The staff has been dismissive telling me this happens to all ford explorers. However I have two family members with the exact same car as mine and this has never happened to them. I would like to talk to someone who actually cares and can help take care of the problem instead of getting the response of “that happens”. I have another service appointment so this will be 4 times for the same issue. This is not acceptable for the amount of money this car costs. More
by Donnal928
Employees Worked With
Other Employees :
Have dealt with multiple people in the service department
June 17, 2020
Fast service I waited for my service and was pleased as always with the time I waited for the service to be completed. It was completed to my satisfaction I waited for my service and was pleased as always with the time I waited for the service to be completed. It was completed to my satisfaction More
by KENDIANEKOZIK
Employees Worked With
June 17, 2020
I am very happy customer of Joe Rizza Ford in Orland pk. I just have work done on my cargo van, all went very smoothly I brought the van on Monday I think Mark the diesel mechanic investigated the iss pk. I just have work done on my cargo van, all went very smoothly I brought the van on Monday I think Mark the diesel mechanic investigated the issues order needed parts and took care of it today Wednesday. Every time I have problem with my van I bring it to Eduardo and he makes sure that’s done on time and correctly. More
by Walerian Krynskl
Employees Worked With
Other Employees :
Mark diesel mechanic , Eduardo Rodriguez
June 17, 2020
Even during this pandemic, they provided excellent customer service. Bob in the collision department was very helpful. I was provided a complimentary vehicle until my vehicle was repaired. customer service. Bob in the collision department was very helpful. I was provided a complimentary vehicle until my vehicle was repaired. More
by Pjonesbutler
Employees Worked With
Bobby Driggers
June 16, 2020
Great service at a good price-brought my 2013 MKX in for two issues-one was as covered by extended factory warranty and the other was reasonably priced. two issues-one was as covered by extended factory warranty and the other was reasonably priced. More
by JASON.GREEN
Employees Worked With
Tom Mackey
