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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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June 25, 2020

Thomas Mackey takes very good care of me each and every time!I have brought my truck in on numerous occasions and no problems yet, each time was an awesome experience ! More

by Nikisha
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
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Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Service dept. is great now with Dave Claster as the mgr. Service advisors Eduardo and Tom are teriffic!!! Not much experience with the others. Scott seems good also. The old mgr. was like the wizard of oz. More

by Retired SOSPD
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Driggers, Eduardo Rodriguez, Tom Mackey
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Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Staff very helpful. Following CDC requirements while waiting. Service requested & performed in a timely manner. Will be looking forward to our next visit. Probably within the next 5000 miles. More

by SKIMXZ2011
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Report | Print
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

While I always buy my MKZ from Napleton, I was so surprised how Riza Ford matched the service I regularly received. You guys are well organized. Awesome to have found you. More

by mariobelbis
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
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Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

I have brought my truck to Rizza Ford since 2013. David Claster and his service team are professionals and knowledgeable. And also very courteous. I would recommend Rizza Ford to anyone. More

by denlen121
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Stauber
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Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza Ford of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

All of my service was taken care of in a prompt manner, with a very clean and efficient staff. I plan on going again For further service More

by JPRES96507
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Report | Print
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Absolutely terrible and will never step foot in there again. Service department is a nightmare. They tried every which way to make me responsible for paying for a defect that was covered under warranty. More

by TSIP713
Recommend Dealer
No
Employees Worked With
Tom Mackey
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June 24, 2020

Overall decent. I know it’s Covid season so staff issues everywhere, but, customer service was slow to assist but dropping off and picking up. Not a good experience but again I’m blaming it on Covid More

by Haroldsten
Recommend Dealer
No
Employees Worked With
Not sure of the service persons name.
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Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 21, 2020

Two hours for a scheduled oil change is way too long. Not a reasonable amount of time for me , company car or personal. I will go elsewhere. More

by pbrenna2
Recommend Dealer
No
Employees Worked With
Scott Sciaky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 19, 2020

Service was excellent however I asked for an estimate for a new set of tires which I did not receive. My scheduled appointment was met. More

by CASEY4231
Recommend Dealer
Yes
Employees Worked With
Bobby Driggers
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Jun 22, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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