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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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June 25, 2020

Once again. Service was very helpful got me in and out quickly thAnk you eduardo for everything that you do to make my service visit a wow experience More

by JONDRE07
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Everyone there is nice and courteous service department knows exactly what they're doing they take the time to explain what the situation is and what's is needed for your vehicle Scott is my service adviso More

by pittsroofingco
Recommend Dealer
Yes
Employees Worked With
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Sales are easy, customer service is hard. Joe Rizza works at it, that's why we service all 5 Rizza vehicles at the dealership.They always work hard to get the car back to me in short order. More

by JAWLAWLTD
Recommend Dealer
Yes
Employees Worked With
Scott Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kassanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to us that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Joe Rizza service is well-run and comparably priced, and they value their customers. My most recent service was tire installation. Tom Mackey, my service advisor, answered my questions patiently and intelli More

by TR
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for writing this fantastic review and giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Thank you for your wonderful customer service! Keep up the good work, your friendly smile and customer friendly atmosphere is so greatly appreciated! I look forward to my next visit to your store! More

by xldiva707
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Repair to Door Lock Everyone was very friendly and accommodating....I have no issues with anyone that I dealt with. My issue is with the price.....$191.84....to replace More

by CAW0106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Gajda, Tom Mackey
Jun 26, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Excellent!!! Ike was nothing but helpful with getting my car serviced. We will be coming back again! Thanks for your company being so helpful during my service. More

by CHRISTICOLLIER2008
Recommend Dealer
Yes
Employees Worked With
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Service was great/Problem resolved although unfortunately had to wait a few days to get in and was unable to get the valet service Service rep was very helpful. More

by dsulo80
Recommend Dealer
Yes
Employees Worked With
Tom Mackey
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Needed a Recall installed & got an oil change. Everyone was nice & job was done quickly. Met Salesman, Dimitri Bowie, on my way in. He was extremely nice regarding a future sale. More

by marciacohen
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service guys didn’t know them & forgot name of guy that gave me my car. , Ike Mohammed
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the great review, Marcia. Please come visit us if you need anything else, be it service or sales. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

June 25, 2020

Jessie kept all Covid 19 regulations and set up my new phone into the radio system of my car....He was very gracious and efficient.... More

by jeanfeurer
Recommend Dealer
Yes
Employees Worked With
Jessie...He was a big help.
Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessie does for Joe Rizza Ford of Orland Park and our customers. Hope to see you again soon! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

Jun 29, 2020 -

Joe Rizza Ford Lincoln responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jessie assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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