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Joe Rizza Ford Lincoln - Service Center
Orland Park, IL
1,635 Reviews
1,635 Reviews of Joe Rizza Ford Lincoln - Service Center
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July 06, 2020
Almost 3 hours for oil/trans change is a bit excessive, but other than that I can’t complain. Maybe more outside seating during the Covid crisis would be good. but other than that I can’t complain. Maybe more outside seating during the Covid crisis would be good. More
by Rmudd1016
Verified CustomerEmployees Worked With
Tom Mackey
July 02, 2020
Confindence Its great to know that the job will get done in the right and proper way. The service is a very professional environment, Thanks Rizza. Its great to know that the job will get done in the right and proper way. The service is a very professional environment, Thanks Rizza. More
by WESTAIRMOM
Employees Worked With
July 02, 2020
Tommy was great... friendly, efficient, and professional. Vehicle was serviced in a competent manner, and completed in a reasonable timeframe. Have always been satisfied with the service department at Riz Vehicle was serviced in a competent manner, and completed in a reasonable timeframe. Have always been satisfied with the service department at Rizza Ford of Orland Park. More
by Y63X2
Employees Worked With
Tom Mackey
June 30, 2020
Thorough complete and excellent service! Well communicated progress and excellent communication with Ford extended warranty agency. Excellent coordination by service manager Jesse. Well done! Tha communicated progress and excellent communication with Ford extended warranty agency. Excellent coordination by service manager Jesse. Well done! Thank you. More
by PJR
Employees Worked With
Jesse
June 29, 2020
Great service as usual. Quick and easy to schedule my appointment. Came in, dropped my keys and got a call a few hours later that my car was ready. appointment. Came in, dropped my keys and got a call a few hours later that my car was ready. More
by bemo5
Employees Worked With
Ike Mohammed
June 29, 2020
I bought this car in December 2019. Winter .I didn't check trunk. It was wet insulin and missing tire jack and handle! After driving it next week. Noticed clank when backing out of garage. Since the vir check trunk. It was wet insulin and missing tire jack and handle! After driving it next week. Noticed clank when backing out of garage. Since the virus is here I didn't drive much but wife did and noticed same noise. Brought in once found nothing. Drove my wife downtown and back. Take foot of brake car doesn't move.Put foot on pedal feel thump car moves. Brought back in left over night they say found nothing. Something is wrong with the vehicle. Apprehensive about driving it! Need help from management. This is why I purchased best warranty. I want my wife safe in this car or another one. More
by PAULJLAMPKIN
Employees Worked With
Tom Mackey
June 28, 2020
The customer service at the Joe RizzaDealership is The customer service at the Joe Rizza Dealership is outstanding. Keep up the good work habits. I would be very pleased to refer my friends to the J The customer service at the Joe Rizza Dealership is outstanding. Keep up the good work habits. I would be very pleased to refer my friends to the Joe Rizza Ford Lincoln car dealership. More
by WALLACEFROMINDI
Employees Worked With
Jose Munoz, Eric Montanez
June 28, 2020
Tommy was very helpful and I’m very satisfied with his customer service. Rizza needs more people like Tommy; scheduling wasn’t easy and not a very clear process such as drop off procedures; stay or leav customer service. Rizza needs more people like Tommy; scheduling wasn’t easy and not a very clear process such as drop off procedures; stay or leave the car etc... More
by jvaltierra
Employees Worked With
Tom Mackey
June 27, 2020
Awesome Always satisfied. So nice to have a dealership close to my house. Everyone always pleasant and time on time with the service.Won't go anywhere else Always satisfied. So nice to have a dealership close to my house. Everyone always pleasant and time on time with the service.Won't go anywhere else. More
by BDUSING39
June 27, 2020
I brought my new car in for its first oil change service. I was disappointed in the lack of communication about the service, but more so there was no clean up of the vehicle, but the windows, not a quick ext I was disappointed in the lack of communication about the service, but more so there was no clean up of the vehicle, but the windows, not a quick exterior wash, not even a wipe down of greasy handprints on my steering wheel. Most disappointing was that none of the service providers were wearing masks,and this was in the beginning if the COVID 19 quarantine. I literally had to wipe down my own handle and steering wheel with baby wipes I had in the car. They just stood there. As a new car owner, I expected better. I guess the oil change itself was fine...who knows. More
by FordMom
Employees Worked With
John in sales- wonderful
