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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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July 21, 2020

I have no issues with the sales department at the dealership but I do have issues with the service department. I probably won’t be back for service. More

by Janice B
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Montanez
Jul 23, 2020 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 20, 2020

Service assistant was very nice and accommodating. The oil change was performed as requested and a phone call was returned to me upon completion along with a vehicle status update. More

by Pats car
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Joe Rizza Ford Lincoln responded

Hi and thanks for the great feedback! We're very happy that our service team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 20, 2020

First time in with MKZ. Easy pick up and delivery. Contacted throughout the process. Extra advice given by service rep. No hassle experience. Part of decision to buy was based on service. Worked out! More

by DebLynn
Recommend Dealer
Yes
Employees Worked With
Dimitri Bowie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nora Rizza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mackey
Jul 23, 2020 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 20, 2020

Great service every time along with great communication. Scott and the whole team always go above and beyond. Pleasure to do business with. My go too. More

by RRAVELO
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Kralik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Joe Rizza Ford Lincoln responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 18, 2020

I really like this dealership, everyone there is genuinely nice and friendly. Their appointments are easily made and their waiting area is welcoming and comfortable. More

by Skrivankova
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Jul 21, 2020 -

Joe Rizza Ford Lincoln responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Joe Rizza Ford of Orland Park team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 18, 2020

They helped with my cargo van maintenance and repairs Every six months for last four years . I am very satisfied with professionalism and good job. More

by Walerian Krynskl
Recommend Dealer
Yes
Employees Worked With
Luke Clarizio
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Claster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Jul 21, 2020 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 17, 2020

I came in with no appointment and Jesse could not have been more accommodating. He kept me informed through out the process. The work done was great. More

by Greg Powell
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jul 20, 2020 -

Joe Rizza Ford Lincoln responded

Hello Greg and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 16, 2020

everything just clicked and went according to plan been a customer ever since 2010. purchased my ranger at a different dealer ship returned to rizza ford for service and annual service recommended by m More

by GPAK
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Jul 20, 2020 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback! We are happy to hear about your positive experience at Joe Rizza Ford of Orland Park, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 16, 2020

Excellent service during Covid 19 Employees very Excellent service during Covid 19 Employees very pleasant.Liked the courtesy car Most employees did not wear a mask More masks and social dista More

by irish
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Jul 20, 2020 -

Joe Rizza Ford Lincoln responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

July 15, 2020

Salesmen and the Servicemen always offer assistance. I have never been in a dealer like this. Expensive but worth it. 2020-might be your year. More

by UWOODALL724
Recommend Dealer
Yes
Employees Worked With
Joey Gio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Munoz, Eric Montanez
Jul 16, 2020 -

Joe Rizza Ford Lincoln responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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