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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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September 18, 2018

Service Visit. The staff personnel was knowledgeable, professional and courteous. The work was done in a timely manner. I would strongly recommend to my friends tha More

by JFG29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle, JFG29. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 18, 2018

Quick service Came in for an oil. Was told it’ll be a wait since there were like 6 people ahead of me. About an hour later my car was serviced and I was on my way More

by RODOLFO.CARILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

We cannot thank you enough for this glowing review of our service center, Rodolfo! We know how valuable your time is and we aim to provide efficient service to all our customers. Please do not hesitate to come back again if you need anything else in the future! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 17, 2018

No effort is too much effort. Everyone at Rizza Ford has always been extremely helpful. Even while enduring a Ford RAV process which is a nightmare they all went above and beyond. More

by havasu486
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Precin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Plachy
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

I sincerely thank you for going out of your way to write this review about us. We try to create a helpful environment for each and every customer. If you have any further needs, please come back to see us. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 17, 2018

Reliable Service I feel like they fix things right the first time. I love their detailed inspection repoets letting you know what needs to be done now and later. More

by Edgar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Wow, your kind words took our breath away, Edgar! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 14, 2018

Service They check you in quickly, write up your problems, then solve them. Always quick to respond, and have your auto ready when they promise. Great people. More

by MIKEPAO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Munoz, Lauren Kutsche, Ike Mohammed, Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback, MIKEPAO! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service.e. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 14, 2018

A Happy Car Nothing but great to say that my repair experience was a delight, from your courteous client service manager Scott to the efficient service on my 2010 More

by OU812CAKEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

OU812CAKEMAN, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 14, 2018

I didn't feel at home My first time I brought my to the dealer I felt like Rizza have a a great team this last time I felt like I was a bother to the service writer. I purc More

by RETURNER41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

I sincerely thank you for going out of your way to write this review about us. We try to create a helpful environment for each and every customer. If you have any further needs, please come back to see us. Sincerely, Rawan Altaher - raltaher@rizzacars.com

Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

RETURNER41, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Rawan Altaher - raltaher@rizzacars.com

September 13, 2018

Everything was taken care of pleased with service.I would recommend service to anyone who is interested.I have purchased a new vehicle & still have to come in for instructions bu More

by TOMDUGGAN1874
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We look forward to assisting you with your future sales and service needs. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 13, 2018

Excellent Very helpful, everything was explained and the waiting area is clean comfortable and wow o.p.bakery donuts!!!! Work was done efficiently and in a time More

by LBILEK597
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Remijio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Rodriguez
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 13, 2018

Second chance is a charm I brought my fusion in for transmission jerking issue. After three days they found no problems. I asked to have a transmission recall repaired while t More

by jimco141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

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Sep 26, 2018 -

Joe Rizza Ford Lincoln responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best regards, Rawan Altaher - raltaher@rizzacars.com

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