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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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September 24, 2018

Great service I had a great experience and my service was excellent. My car was ready when it was promised and the break room was very comfortable. More

by samohammed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that you had a great experience! We really appreciate this feedback. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 24, 2018

Total car repair I always take my Focus to Rizza as I bought it there and I trust those guys. They always try to save me money, knowing I’m cheap, and try to do the be More

by SUSANGREVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Viceli, Ike Mohammed
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for this great review! We can't tell you how much we appreciate your customer loyalty! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 24, 2018

Service needed in a timely matter Needed Ford’s service the day of my phone call to repair my tire, Eduardo Rodriguez understood my issue and concerns and handled it professionally. More

by JWLUNDGREN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thanks for the great feedback! We're very happy that Eduardo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 21, 2018

Oil change and more The oil change included a check of all other systems. The battery test determined it would probably not make it through the winter and recommended re More

by sschulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

sschulz, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 20, 2018

Excellent The service was excellent and the time for repairs was shorter than I expected. I was advised of the problems with my car. Lauren was great at explain More

by bejoe44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Hello bejoe44 and thank you for your kind words! Lauren is a great asset and are glad to hear she provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 20, 2018

Needed tires I called Rizza regarding a particular tire. Scott returned my call and inquired why I was interested in that particular tire. I told him my reason a More

by mmjohnson03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership!ll. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Awesome service Great service. Never have to return. It always done right the first time. I highly recommend this service center. Always outstanding work performed. More

by CANDELERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for the great review and for the recommendation, CANDELERO. We're glad that you received great service. Thank you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Services for recalls As always the experience at Joe Rizzo in Orland was OUTSTANDING. The service always reaffirms why I will continue purchasing vehicles there. Thanks More

by THERAMONRADIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

professional and accommodating the reason for the repair was explained in detail. The courtesy shuttle service was greatly appreciated and helpful. When I called for an appointment More

by HOLT356
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Hi HOLT356, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best regards, Rawan Altaher - raltaher@rizzacars.com

September 19, 2018

Car problems Joe Rizza Ford was wonderful experience brought my car in for minor problems and they took care of it set me up with Enterprise Rental car that I only More

by Cberndt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Sep 25, 2018 -

Joe Rizza Ford Lincoln responded

Cberndt, it is wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Rawan Altaher - raltaher@rizzacars.com

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