Joe Rizza Ford Lincoln - Service Center

Amazon service by Scott Sciaky Thank you, Scott! I was beginning to doubt Ford after my multiple trips to the dealership... but you changed that! You’ve gone above and beyond for me Thank you, Scott! I was beginning to doubt Ford after my multiple trips to the dealership... but you changed that! You’ve gone above and beyond for me multiple times. My family and I truly trust you and are thankful for your service each and everytime! You are customer OBSESSED and we appreciate you! Thank you!! More

Fast & GREAT CUSTOMER SERVICE I’m ALWAYS treated like lm important and Rizza appreciates my business. I have referred Rizza Service Department to my family and friends. Thank I’m ALWAYS treated like lm important and Rizza appreciates my business. I have referred Rizza Service Department to my family and friends. Thank You More

Service hours The service hours stated are deceptive. Fast lane is done taking vehicles by 3pm. They were able to get me in which I appreciated. I had been trying t The service hours stated are deceptive. Fast lane is done taking vehicles by 3pm. They were able to get me in which I appreciated. I had been trying to make an online appointment, but they do not respond. More

Great, quick service experience. Great service experience. I will bring my vehicle back to this dealer any time. Far exceeded my expectations and my experience at Hawk Ford in Oak Law Great service experience. I will bring my vehicle back to this dealer any time. Far exceeded my expectations and my experience at Hawk Ford in Oak Lawn More

Excellent minus one thing Overall everything was great. Got my car done faster than they told me. Just wished I didn’t have to rent a car awhile minenwas getting serviced. Migh Overall everything was great. Got my car done faster than they told me. Just wished I didn’t have to rent a car awhile minenwas getting serviced. Might need to get more loaners to give customers More

Customer care Our contact at Rizza ( Scott ) communicated well before we brought the car in for service and followed through after we dropped the car off, no surp Our contact at Rizza ( Scott ) communicated well before we brought the car in for service and followed through after we dropped the car off, no surprises. The car was ready on time Service with a smile. More

Excellent I had no issues. They went thru an entire inspection and fluids fill with battery inspection Service was done in a timely manner Everything from start I had no issues. They went thru an entire inspection and fluids fill with battery inspection Service was done in a timely manner Everything from start to finish was professional and complete thank you all again! More

Great service! My service consultant, was super, very thorough and concerned. Lauren explained everything to me and stressed the urgency of my need to be aware and a My service consultant, was super, very thorough and concerned. Lauren explained everything to me and stressed the urgency of my need to be aware and attentative to the issues with my car. Great experience, I will definitely be coming back. More

I came in for regular service. I came in for regular service,the WORKS package. The service advisor was prompt friendly and professional. My service was excellent, I was informed of I came in for regular service,the WORKS package. The service advisor was prompt friendly and professional. My service was excellent, I was informed of what additional services I needed , that shows how well they checked my car out. My service was prompt and professional. More

Lacking good customer service and communication I got new air bags 2 wks ago due to a recall, was told the airbag light was on and may not go off after fixing the bags, but it wasn't on when I got t I got new air bags 2 wks ago due to a recall, was told the airbag light was on and may not go off after fixing the bags, but it wasn't on when I got there. When I went to pick my car up, they offered to check it out for $125 diagnostic fee. I explained that my light was never on and I never had a problem with it, but I was told that it was when they took it to the bag. It's funny how, the light was all of a sudden on when it was in FORD'S care..plus I was shocked when they told me about it since I had no clue and I only took it in because I received a letter for the airbag recall. It would have been nice of management or someone could have checked this situation out for me...now I'm stuck with an air bag light that's on which isn't my fault. More