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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 14, 2019

Very Professional Scott was very helpful and professional. This was my 3rd time in for service. The work was done very well and everyone was polite. Very good experienc More

by DENNISBOARDWIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Rawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier is always very polite and professional
Mar 14, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rawan Altaher - raltaher@rizzacars.com

March 13, 2019

I'm so satisfied with the service i've received from you guy My experience with Joe rizza goes back for some years now and i love buying cars and the service department is awesome some and ike Mohammad is great More

by MICHAELGOODSON1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifford Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Jackson, Lauren Kutsche, Ike Mohammed
Mar 14, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Rawan Altaher - raltaher@rizzacars.com

March 13, 2019

Difficult problem solved Our service writer Lauren was very helpful in getting our panoramic roof repaired. It only needed cleaning and lubricating. She got us a loaner just i More

by VITEACHER7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 14, 2019 -

Joe Rizza Ford Lincoln responded

VITEACHER7, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

March 13, 2019

More than what I was expecting I brought my car in for service and got my front suspension fixed also. it was under warranty and I was not even thinking of that, but I was told by t More

by DBOWENS178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2019 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

March 12, 2019

Check-up via vehicle warranty. Service advisor Lauren continues to be excellent in her service and advice re our 2013 Edge. We have always appreciated her work at Rizza Ford. More

by JCFISH57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

JCFISH57, thank you for the awesome feedback! You're right, Lauren is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Rawan Altaher - raltaher@rizzacars.com

March 11, 2019

Excellent I would’ve got the other work done but there was no coupons offer but i love the services there couldn’t afford everything then More

by DENISEOWENS7948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

DENISEOWENS7948, we appreciate your kind words about our service team. Thank you for choosing Joe Rizza Ford and Lincoln of Orland Park for your vehicle needs. Best, Rawan Altaher - raltaher@rizzacars.com

March 11, 2019

Great service My service rep. Was fast and knowledgeable and took her time to explain my services. The waiting area was clean and comfortable. Also good complementa More

by seven7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for your perfect review, seven7! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rawan Altaher - raltaher@rizzacars.com

March 11, 2019

Didn’t wait long. Service is great I was in and out quickly. Coffee, TV, comfortable seating. Friendly people, car wash, topped the liquids, checked the brakes. Rotation of the tires co More

by ERODRIGUEZ18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

March 09, 2019

Good people 100% better than blue island. Worth the drive. Friendly staff on the phone as well as in person. The wait time was long, but that’s expected. More

by JUSTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Rawan Altaher - raltaher@rizzacars.com

March 09, 2019

Total satisfaction Service manager Lou Vieceli and his team made my first experience with the Joe Rizza Ford service department extremely positive. Although a manager, L More

by KevinL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Vieceli, Eduardo Rodriguez
Mar 12, 2019 -

Joe Rizza Ford Lincoln responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication.  We appreciate you taking the time to leave us this great feedback.  At Joe Rizza Ford and Lincoln of Orland Park, we value our customers and we look forward to seeing you on your next visit. Best, Rawan Altaher - raltaher@rizzacars.com

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