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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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March 23, 2019

Great service The service technician was helpful, friendly and very knowledgeable. Provided detailed explanation of issue, resolution and timing for completion. Qua More

by nortega25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Mirkiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rawan Altaher - raltaher@rizzacars.co

March 23, 2019

Happy Customer? I went in for an oil change and I also was told that I needed all new Lug nuts. I agreed to purchase them. After thinking about it I should have wait More

by SandyO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Rawan Altaher - raltaher@rizzacars.co

March 23, 2019

Awesome Service Ed was awesome handling our service. Ed was on top of everything from dealing with warranty company, to keeping me updated. No disrespect to Joe Rizza More

by JAYCEEIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Rawan Altaher - raltaher@rizzacars.co

March 23, 2019

Great service!!! On time !! Made appt for me special due to my dialysis schedule!! Same service lady as before and got car in/out in promised time !! Tire pressure light had gone More

by Big tom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Rawan Altaher - raltaher@rizzacars.co

March 22, 2019

Works Came into the dealership for the works oil change service. Service was great just wish that the wash would have been running. The reason I came to thi More

by pucker777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Rawan Altaher - raltaher@rizzacars.co

March 22, 2019

Shelly’s review Great service experience always. Quick and efficient. I’ve been a customer since 1999 for both purchase and service. I’ll never go anywhere else. More

by SMITH17533
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

SMITH17533, we are glad to hear you enjoyed your recent visit to our service department. At Joe Rizza Ford and Lincoln of Orland Park we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, Rawan Altaher - raltaher@rizzacars.co

March 22, 2019

my visit I had a coupon Ford sent me for the works and a front end Alignment check for $39.99 I was charged $49.95 instead. However $10.00 was taken off which More

by MARYLOUCROSSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
it may have been Scott
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Joe Rizza Ford and Lincoln of Orland Park was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.co

March 22, 2019

CONTENTIAL GREAT SERVICE FROM THE PEOPLE I MENTIONED THEY INFORMED ME ON WHAT WAS BEING DONE. I AM LOOKINF FOWARD TO THE NEXT TIME I CALL RIZZA FOR SERVICE More

by FSCALISE3140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Gio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike Mohammed
Mar 25, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Rawan Altaher - raltaher@rizzacars.co

March 18, 2019

Five star service Friendly. Take time for explanations. Treat you as though you were the only person there and do not rush through any procedure explanation. The wait More

by GRANNYJANR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Mar 18, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for putting your trust in Joe Rizza Ford and Lincoln of Orland Park! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Rawan Altaher - raltaher@rizzacars.com

March 18, 2019

Eric is the BEST Warranty engine repairs. Took three weeks. Then had to bring it back for oil leaking from under engine/trans. ERIC HELPED ME THROUGH THE DIFFICULT T More

by GOROCKBSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Mar 18, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your review! We really appreciate your business and are so happy that Eric could provide great service to you and your vehicle. We look forward to seeing you again! Best, Rawan Altaher - raltaher@rizzacars.com

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