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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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April 07, 2019

Smooth process I recieved a recall about a transmission re program from Ford...made an appt at Rizza where i bought my last vehicle...always a plesant experience. More

by TRUCKNRUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche, Alexis Salas
Apr 09, 2019 -

Joe Rizza Ford Lincoln responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Rawan Altaher - raltaher@rizzacars.com

April 06, 2019

Quick service Service for oil change was quick. I was very satisfied with service advisor. Disappointed once again with no car wash though. I was told why there wer More

by JMSAMOSKA22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Joe Rizza Ford Lincoln responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Rawan Altaher - raltaher@rizzacars.com

April 05, 2019

Always Awesome The crew at Joe Rizza know how to take care of their customers. We got a loaner Lincoln MKT 2019 and let me say it was by far one of the best cars I h More

by BARRETT11129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kutsche
Apr 09, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your Lincoln MKT 2019. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Best, Rawan Altaher - raltaher@rizzacars.com

April 05, 2019

Oil change, maintenance advice Came in for an oil change . Spoke with Eric montanez . He was a pleasant to work with. He aknoledged me on some things about my vehicle that in the ne More

by MARITATONICOLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Apr 09, 2019 -

Joe Rizza Ford Lincoln responded

Hello MARITATONICOLE! It is great to hear about your recent service experience. I will certainly pass on your feedback to Eric as they will be happy to hear it! We look forward to working with you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

April 04, 2019

Always awesome service I own 5 Ford vehicles. One of them has 195,000 miles on it. I depend on Eduardo and Trino to keep them all in great condition. Trino is the BEST mec More

by pammey17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trino Rodriguez, Eduardo Rodriguez
Apr 04, 2019 -

Joe Rizza Ford Lincoln responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Rawan Altaher - raltaher@rizzacars.com

April 03, 2019

Escape Good Experience Scott was very knowledgeable I would bring my car back again I always take it to Rizza for toil change and tire rotation this time I w More

by Jtc113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Rawan Altaher - raltaher@rizzacars.com

April 02, 2019

BEST SERVICE ANYWHERE I bought my Lincoln at an out of town dealership. It has been serviced twice by Joe Rizza Ford Lincoln. I shall shop for my next Lincoln only at Rizza More

by KLLTAGUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Apr 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for the feedback, KLLTAGUE! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Rawan Altaher - raltaher@rizzacars.com

April 02, 2019

Ford Escape in for recall and muffler/exhaust issue I brought my Ford escape in for a recall, and also a muffler issue that I just started having. I also got an oil change while it was in. Service was More

by WJGRANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Apr 02, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for reaching out WJGRANT! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Rawan Altaher - raltaher@rizzacars.com

April 02, 2019

Problem solved!! Can in with some issues under the hood, problem was identified and fixed all under the warranty and no cost!! Thank you such a great feeling to be ta More

by JUSTINVONKING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Apr 02, 2019 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

April 02, 2019

Fast, excellent service The service Department and staff at Rizza is fast, efficient and very friendly. My experience was good with no issues. I will be a returning custome More

by JOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Siple and Mark the mechanic , Lauren Kutsche
Apr 03, 2019 -

Joe Rizza Ford Lincoln responded

JOD, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Rawan Altaher - raltaher@rizzacars.com

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