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Joe Rizza Ford Lincoln - Service Center

Orland Park, IL

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1,635 Reviews

1,635 Reviews of Joe Rizza Ford Lincoln - Service Center

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April 16, 2019

Always a good visit at Rizza Ford I have been taking my company cars to Rizza Ford for some time now and there service department does an excellent job so good that the last car I boug More

by CDANIELS88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kutsche, Ike Mohammed
Apr 16, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rawan Altaher - raltaher@rizzacars.com

April 16, 2019

Personal experiences I come to Orland Ford for my car service because of the courtesy, the prompt attention, the friendliness of all your employees that I have any associa More

by Jean22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Joe Rizza Ford Lincoln responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Rawan Altaher - raltaher@rizzacars.com

April 15, 2019

Service Friendliness and explanation of service were excellent. All repairs and maintenance were completed in a reasonable time. Use of courtesy transportatio More

by Jerry52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Joe Rizza Ford Lincoln responded

Jerry52, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Rawan Altaher - raltaher@rizzacars.com

April 13, 2019

TSB on one of our fleet vans Able to get in for service in a Timely matter. Courteous service advisor and explained service procedure and asked if there were any other concerns.Ve More

by Fleetguy 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Joe Rizza Ford Lincoln responded

Fleetguy 1, thank you for the awesome feedback! You're right, Scott is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Rawan Altaher - raltaher@rizzacars.com

April 13, 2019

Recall Steering Wheel Bolt Excellent prompt efficient service (as usual) by Laren Kutsche (service) and Tony Stauber (mechanic). My car was done in a few hours and followup and More

by RCF5529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Stauber, Lauren Kutsche
Apr 15, 2019 -

Joe Rizza Ford Lincoln responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Joe Rizza Ford and Lincoln of Orland Park, we value our customers and we look forward to seeing you on your next visit. Best, Rawan Altaher - raltaher@rizzacars.com

April 13, 2019

Excellent Service Car was in for the recall service to replace the airbags. Service was performed in the estimated time and performed with precision. Scott Sciaky took More

by sschulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sciaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Rawan Altaher - raltaher@rizzacars.com

April 10, 2019

Prefer this to a closer dealership I bring my vehicle to this service center even though there’s another center just a few miles from my home...and specifically for Eduardo Rodriguez, m More

by NancyA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Rodriguez
Apr 11, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Rawan Altaher - raltaher@rizzacars.com

April 10, 2019

Service for an oriole change My appointment was 1 PM pulled in and promptly the service man took my car and then I went to discuss an extended warranty for it with the finance man More

by kfkosteck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Montanez
Apr 11, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Rawan Altaher - raltaher@rizzacars.com

April 10, 2019

You didn't take my coupon that you sent me Less then happy 20.00 dollars to change a 6.00 bulb really miss lead Scott went to lunch the next guy was a xxxxxxx I'm a engineer you have a lot to l More

by ESINOVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Sciaky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Joe Rizza Ford Lincoln responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Rawan Altaher - raltaher@rizzacars.com

April 09, 2019

prompt service great service kept me informed. called with details on problem. even double checked. squeezed me in to get answer on problem. always friendly service More

by JPICHMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Mohammed
Apr 09, 2019 -

Joe Rizza Ford Lincoln responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Rawan Altaher - raltaher@rizzacars.com

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