Joe Rizza Ford Lincoln - Service Center

Horrible service 8 hours to let me know they needed to keep It took 8 hours to let me know that they need to keep my vehicle overnight to get a door fix, I will never bring my vehicle to this place anymore. It took 8 hours to let me know that they need to keep my vehicle overnight to get a door fix, I will never bring my vehicle to this place anymore. More

Great Personal Service I would like to thank Brian Plachy for his personal service. I dropped my 2013 MKZ off for and oil change and full inspection. Brain called me back I would like to thank Brian Plachy for his personal service. I dropped my 2013 MKZ off for and oil change and full inspection. Brain called me back to inform me that I also need air filters a rear brakes. This was taken care of on the same day. Fast service at a reasonable price. More

Stress free They were on time with there estimating the time of repairs we were very happy With the information we were given on how to bring the vehicle in and t They were on time with there estimating the time of repairs we were very happy With the information we were given on how to bring the vehicle in and the towing service. More

Works well Availibility of appointments and prompt completion are key to the success of the service department. I have had good results using the service departm Availibility of appointments and prompt completion are key to the success of the service department. I have had good results using the service department at Rizza More

Oil change Pleasant staff. Dropped my car off and it was ready ahead of time! Great! Also looked at the new cars while we were there. Pleasant experience. Pleasant staff. Dropped my car off and it was ready ahead of time! Great! Also looked at the new cars while we were there. Pleasant experience. More

The reason I love Rizza Ford in Orland My service advisor was Ike. He explained the situation about my vehicle. He took the time to answer all my questions, and I had a lot. I've been deal My service advisor was Ike. He explained the situation about my vehicle. He took the time to answer all my questions, and I had a lot. I've been dealing with this dealership since 2012. I must say I love the whole crew. Thanks Rizza for taking care of me and my 2 vehicles. I'm hoping that this latest situation can and will be resolved positively. Carmen Benjamin More

Scheduled maint Very good service. Came in for an oil change. They got me in and out in less than an hour. I would definitely come back for future service needs. Very good service. Came in for an oil change. They got me in and out in less than an hour. I would definitely come back for future service needs. More

Oil change and tire repair Eduardo was extremely helpful in solving my tire issues. He was friendly and polite and I will most definitely ask for him in the future. Eduardo was extremely helpful in solving my tire issues. He was friendly and polite and I will most definitely ask for him in the future. More

Service summary I’m satisfied with the service on my F 150. I wish it didn’t take two visits to take care of the issue. I think someone looked back in the history ins I’m satisfied with the service on my F 150. I wish it didn’t take two visits to take care of the issue. I think someone looked back in the history instead of listening to my explanation. More

Lied about the cause of breakdown 2012 Ford focus automatic, had tcm issue, dealer refused to cover tow, as indicated under the extended warranty, and charged me $341 for diagnostics, 2012 Ford focus automatic, had tcm issue, dealer refused to cover tow, as indicated under the extended warranty, and charged me $341 for diagnostics, battery cable and battery cable install. They also did not perform other recall work that needed to be done, refused to show what they claimed was a bad cable. By the way, car only has 55,000 miles, and all scheduled service was done by Ford mechanics. This was/is my last Ford, and I've been driving and buying Ford's for 35 years. More