Joe Rizza Ford Lincoln - Service Center

Steering column intermediate shaft replaced This was the first time I have visited your service area. Nowhere on your website did it state you needed an appointment. Since I did not have an a This was the first time I have visited your service area. Nowhere on your website did it state you needed an appointment. Since I did not have an appointment I was told I needed to wait my turn. 8 1/2 hours later I asked the service writer what the status of my car was and he told me parts needed to be ordered and it would be 4 to 5 working days until the car was repaired. He quickly arrange for a rental car and I was on my way after that long wait. The car was repaired satisfactorily in 2 1/2 working days. My only objection was the long wait and not realizing that I needed to make an appointment. More

Friendly and accommodating Problems with vehicle were repaired in a timely manner. Also was given updates on the service. Courtesy vehicle was very important during this time m Problems with vehicle were repaired in a timely manner. Also was given updates on the service. Courtesy vehicle was very important during this time my vehicle was in service More

Great dealership Great service Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Felt like it was detailed. More

Great service Love the service at Rizzo Ford. Staff is always helpful and friendly. Ike is the best, friendly and knowledgeable. Great service at Rizzo Ford. I wou Love the service at Rizzo Ford. Staff is always helpful and friendly. Ike is the best, friendly and knowledgeable. Great service at Rizzo Ford. I would recommend it to my friends. More

Excellent service Went in for a oil change and was out it 35min. I have never experienced that at another dealer. I bought my Ford from another Ford dealer and the serv Went in for a oil change and was out it 35min. I have never experienced that at another dealer. I bought my Ford from another Ford dealer and the service wasn’t nearly as good as Rizza. I will definitely be making my next purchase from Rizza Ford. More

Excellent That's my frist time to go to the service and was perfect! I love to come back to them take care of my truck! Just good job That's my frist time to go to the service and was perfect! I love to come back to them take care of my truck! Just good job More

Great service Are use the concierge service. They picked my vehicle up in a timely manner. They dropped off a comparable vehicle that was nice and clean. They brou Are use the concierge service. They picked my vehicle up in a timely manner. They dropped off a comparable vehicle that was nice and clean. They brought my vehicle back serviced and cleaned and dropped it off at the time they said. Both drivers were very pleasant and professional. More

Oil change quick Eduardo got me checked in, went over a few needs for my vehicle, checked battery and tires before asking me to wait for oil change. Instructed me that Eduardo got me checked in, went over a few needs for my vehicle, checked battery and tires before asking me to wait for oil change. Instructed me that there were a few cars ahead of me and I still got done in a very timely fashion which was great!! More

Getting better First several service appointments were not the best experience but the last few have been better. Still room for improvement. Oil changes shouldn’t t First several service appointments were not the best experience but the last few have been better. Still room for improvement. Oil changes shouldn’t take 90+ minutes. More

disappointed this time previous service at rizza very satisfactory; this time not so much; in service for 55k oil change and whatever goes with it; assume this was done with previous service at rizza very satisfactory; this time not so much; in service for 55k oil change and whatever goes with it; assume this was done without problem; two additional issues to be addressed: (1) front park assist monitor is dysfunctional: will signal alert with no vehicle/obstruction infront of truck, when vehicle is in reverse, frequently, not constantly; if turned off in "settings", will not stay off; was told at vehicle return that service tech could not duplicate the fault so nothing was done; (2) during the most extreme cold day of recent winter, after stop in coffee drive-thru, driver's window would not close; went to rizza, waited 2hrs and was told "frozen" and once thawed, was ok, nothing replaced. repeat occurrence shortly after, temperature 10-15 ABOVE 0. again, was told tech could not duplicate fault so nothing done. should this problem occur in rainy conditions or in the wrong neighborhood , serious consequences possible. vehicle was at dealership all day. when I expressed disappointment to service rep when vehicle picked up, was told I could leave the vehicle for another day. again, not a good option, not a good result. More