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Joe Rizza Ford Lincoln
Orland Park, IL
2,880 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,880 reviews
December 29, 2020
Service Dept was great and 5 stars, but I cannot believe many of your sales staff do NOT wear masks. Extremely disappointing and very concerning. I had to leave the service waiting area as a customer came i many of your sales staff do NOT wear masks. Extremely disappointing and very concerning. I had to leave the service waiting area as a customer came in, took off her mask and was going to eat. I walked to the dealership side chairs and was horrified when I walked in to find that at least 4-5 sales people were NOT wearing masks with at least two others covering just their mouths - their noses exposed. I ended up sitting outside as I did not feel comfortable or safe. Everyone in the service area was masked and extremely friendly. More
by BB
Verified CustomerEmployees Worked With
December 28, 2020
I am thoroughly pleased with Joe Rizza Ford and Lincoln. Very qualified and friendly staff. Service department is thorough in handling repair problems. Very competent. Very qualified and friendly staff. Service department is thorough in handling repair problems. Very competent. More
by EPAHALEK
Employees Worked With
Jose Munoz
December 26, 2020
I really enjoy the texting feature that the staff uses to communicate with us customers.... this is my 1st time experiencing that at a dealership & I think it works great! Keep up the good work! communicate with us customers.... this is my 1st time experiencing that at a dealership & I think it works great! Keep up the good work! More
by jpStillWinning
Employees Worked With
Eduardo Rodriguez
December 26, 2020
We are very pleased at the way the service rep, explains the work that is necessary to make repairs. Ike did a great job explaining everything that had to be done. We have been very pleased with the service the work that is necessary to make repairs. Ike did a great job explaining everything that had to be done. We have been very pleased with the service on the vehicle More
by JOYCE.MALONE
Employees Worked With
Ike Mohammed
December 26, 2020
I sent my car in for a latch recall. After all work was completed, I told the service rep that the door was not latching properly. He responded as if it was my fault. He told me that "if we would have know completed, I told the service rep that the door was not latching properly. He responded as if it was my fault. He told me that "if we would have known, we would have looked for that". I informed him that I sent the car in for the latching recall, and one of the doors was not opening at all. He reiterated that " we were not looking for that". The delivery service person was with me as I made this call, in hopes that he would be able to just take it back and get the problem resolved. My service rep told me that I would need to make a new service appointment. The appointment was almost a month out. I appreciated the convenience of the delivery service, but I did not appreciate the service rep insulting my intelligence by not taking responsibility for the inability to completely resolve the latch issue. Instead, he wanted me to believe that I, even though I am not a mechanic, should have told them specifics about the latch issue when I first brought the car in to receive the "latch recall" and a door handle replacement. I could have been ok with him accepting responsibility, but for him to continue to say that I should have told them, was completely unacceptable. Update: Yesterday January 4th, I sent my car for its 3rd service visit in 2 months (second visit was because I part needed to be ordered). Eduardo informed me that they would need to keep my car overnight because they were waiting on the diagnosis. Today, he contacted me to let me know that they needed to replace the latch on the door. This is why I was so upset at his initial condescending response when I contacted him after the last service visit. So after all, it was the latch. I just wanted to give an update. More
by R Griffin
Employees Worked With
Eduardo Rodriguez
December 25, 2020
Everyone there is helpful and professional. The shop is clean and neat. Eduardo is very helpful and even arranged a ride for me last time in. clean and neat. Eduardo is very helpful and even arranged a ride for me last time in. More
by JPMCQ7530
Employees Worked With
Eduardo Rodriguez
December 24, 2020
Friendly, helpful and courteous at all times. They even provided transportation to take me home while they preformed professional service on my Ford Edge. This is always the norm at Rizza Ford and Lincoln provided transportation to take me home while they preformed professional service on my Ford Edge. This is always the norm at Rizza Ford and Lincoln. More
by TEACH134@msn.com
Employees Worked With
Eduardo Rodriguez
December 24, 2020
We had a wonderful experience buying our new bronco. Our salesman Cliff was most excellent! Would highly recommend both him and the dealershipIt was nice to get a car right out of the show room! salesman Cliff was most excellent! Would highly recommend both him and the dealershipIt was nice to get a car right out of the show room! More
by OST227
December 23, 2020
Brought my car in to Rizza Ford for routine maintenance. The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford The people and the service were great as always. It was a good decision to buy and utilize the service at Rizza Ford More
by KC16536
Employees Worked With
Tom Mackey
December 23, 2020
I’m keep sending my truck to be fixed and they never do fix properly every time same problem comes out after I leave the dealership fix properly every time same problem comes out after I leave the dealership More
by M.MIETUS
