Joe Rizza Ford Lincoln

My wife and I were in the market to buy a used car and went to Rizza. I had checked out their website and found a Freestyle that was reasonably priced. When talking to the sales person, who was very nice went to Rizza. I had checked out their website and found a Freestyle that was reasonably priced. When talking to the sales person, who was very nice and professional, he said that an extended Ford bumper to bumper warrant for 3yrs or 36,000 miles would be $1500 and the financing would be between 4.9 & 8%. We liked what we heard, took the car for a test drive, and loved the car. We started the paperwork and waited to meet with the finance guy. When we met with the finance guy, all of a sudden the interest rate was 15% and he told us he could get a 1yr bumper to bumper warranty for $1750! I asked why it was different than the salesperson had said. His reply was the age of the vehicle, mileage and that our credit was good but not good enough for a lower interest rate. He had us totally frazzled and angry. Good news was we went to Bettehause Dodge and bought a new Grand Caravan. I new what my credit score was and it was "good enough" to get the best rate offered at the time (2.9%). I would never ever in a million years ever buy or service with Rizza Ford! More

I was DENIED service with my EXTENDED WARRENTY!! I have a F-350 Truck that I've had for years. I take care of my truck because I know it takes care of me. But now, with ONLY 115,000 miles of a 200,000 Mile E F-350 Truck that I've had for years. I take care of my truck because I know it takes care of me. But now, with ONLY 115,000 miles of a 200,000 Mile Extended Warrenty, Rizza Ford is CLAIMING NO RESPONSIBILITY for repairs! They are CLAIMING I didn't take care of my vehicle. DO NOT TRUST RIZZA FORD! Do not purchase a warrenty from them it is USELESS!! More

I came here to look at getting a good deal and service. They have a great selection of cars but the prices arent on the cars and the sales personal are slightly pushy and acted like there xxxx dont stink a They have a great selection of cars but the prices arent on the cars and the sales personal are slightly pushy and acted like there xxxx dont stink and I dont like that crap at all i went to Bill kay Ford Of Midlothian instead only came to joe rizza cuz of the selection and will NEVER buy a car from here if u want a good selection then go but I recomend to make sure you find the right salesperson on the right day More

I was very impressed with Joe Rizza Ford. The staff there genuinely cared about how I felt and that I was fully satisfied. Adam Aguilar, helped me order my New 2011 Mustang GT. He even kept me up-to-date wi genuinely cared about how I felt and that I was fully satisfied. Adam Aguilar, helped me order my New 2011 Mustang GT. He even kept me up-to-date with regular text messages / email and phone calls. I loved the personal service! Adam even suggested the color for the stripe. My new car came out perfect. If you don’t believe me call him, ask to see a picture of it. More

All of the employees I mentioned above were very helpful in locating the particular vehicle I was looking for. Also the price was very reasonable. I can't thank them enough for all the help they gave me. I in locating the particular vehicle I was looking for. Also the price was very reasonable. I can't thank them enough for all the help they gave me. I would and have recomended this dealer to all I come in contact with when looking for a new or used vehicle. Service I have received previously is very good also. More

I definitely felt I was treated like I didn't know anything, and I hate to think it was because I'm a young female and was by myself, but it was not a good experience. They were not very friendly, hel anything, and I hate to think it was because I'm a young female and was by myself, but it was not a good experience. They were not very friendly, helpful, or willing to make a decent offer on my trade-in. They wouldn't give me anything other than an "out-the-door" price, so no papers with information on the vehicles that I was looking at, and then changed their OTD price when I went in the very next day! I'm happy I went with Bill Kay Ford on Cicero: WAY nicer, didn't feel taken advantage of, and didn't feel talked down to - would definitely recommend them and not the Orland Park one! Go to J.T. (sales) or Lou (manager) at Bill Kay Midlothian (Cicero & 147th). More

This is the worst experience with a Porsche dealer ever. These guys are a disgrace - arrogant, technically dumb and way over priced. Will never go back. They should stick with Kia, they must be good at th These guys are a disgrace - arrogant, technically dumb and way over priced. Will never go back. They should stick with Kia, they must be good at that because they are the worst Porsche dealer in the Mid West More

Was ignored for 20 minutes then someone came up and interupted me to greet only my boyfriend. Then they went to drive and i was still ignored in the waiting room. Very rude and unprofessional. No other interupted me to greet only my boyfriend. Then they went to drive and i was still ignored in the waiting room. Very rude and unprofessional. No other customers present, and 5 visible employees. I would not recommend. More

I purchased a 2001 Ford Exp. on July 2, 2009 and broke down in Memphis, TN on July 3, 2009. The worst experience in 95 degree weather. The dealership was very unempathetic and unprofessional regarding m down in Memphis, TN on July 3, 2009. The worst experience in 95 degree weather. The dealership was very unempathetic and unprofessional regarding my situation. Will not recommend this dealerhip More

Liz (Internet Sales) and Isaias (Showroom Sales) were the best sales team I have EVER encountered in my 30 years of driving. Both were professional and reserved, neither pushy or overbearing, qualities attr best sales team I have EVER encountered in my 30 years of driving. Both were professional and reserved, neither pushy or overbearing, qualities attractive to this profession and outside the norm. Their deamenor made me feel in control of the sale, exactly the way the buyer should feel. Surprisingly the Internet price increased a day after I made my inquiry, however, Liz commited to the original price advertised even though no deal had been consumated. When we arrived at the dealer, unfortunately for me, another couple was looking at the same vehicle we had just driven 45 miles to see, however, Liz introduced us to Isaias and he let us take a test drive. When we had returned from the drive, we sat down to discuss the sale. The other couple had left but we believed them to be returning. We decided not to do any negotiating and found out afterward that the other couple looking at the vehicle had returned and were willing to purchase the vehicle at the new price which was $1000 more than Liz and I had agreed on. Joe Rizza Ford honored the obligation and I went home with a totally awesome car for a totally awesome price. Both of these individuals are valuable assests to their trade and hopefully executives at Joe Rizza know it. I will be back to Joe Rizza soon. We are looking at replacing our van and I want a FORD. THX so much guys! You have a customer for life. More