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Joe Rizza Ford Lincoln
Orland Park, IL
2,880 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,880 reviews
January 26, 2012
I have purchased my new cars from this dealership for over 20 years. I have never walked away dissapointed and have always gotten great prompt service with my cars afterwards. If the options i wanted on over 20 years. I have never walked away dissapointed and have always gotten great prompt service with my cars afterwards. If the options i wanted on the car werent available they acted immediately and went out of their way to find what i was looking for. I have always gotten a great price, no pressure, and friendly, knowledgeable customer service from the Sales team. More
by dnajp
Employees Worked With
Other Employees :
Michael Precin, Gary Precin and Bob Rosson and Bill Depp
January 26, 2012
I'm so happy and have to share! I've purchased 4 vehicles from this dealership and can't say a bad thing about a one. (we still own 2 of them) But now I wanted a [used] Hummer H3 Alpha with specific options from this dealership and can't say a bad thing about a one. (we still own 2 of them) But now I wanted a [used] Hummer H3 Alpha with specific options & color and each time I saw one I knew I wanted THAT TRUCK. I contacted Paul Jensen @ Rizza Ford who said he didn't have one but would do what he could to locate the vehicle 'I wanted', and after nearly a week I got the call, "We found your truck" I needed pictures sent and the list of items on it, I know I was brutal but I also KNEW WHAT I WANTED. I'll be darned, it was the VERY TRUCK I had been looking for, and BETTER! I'm so excited. I love my truck and want everyone to know, Paul you made my day when u found my truck!!! Thank You!!! More
by missssssgina
Employees Worked With
Other Employees :
Paul Jensen, Gary Precin, Scott Precin
December 06, 2011
Dealing with Tony Rizza was awful, Everyone and everything else Outstanding. They located the exact car I wanted and were by far the best price everything else Outstanding. They located the exact car I wanted and were by far the best price More
by rdrnnr
November 08, 2011
I purchased a vehicle in September while I was visiting my family. I am a US Soldier and was enroute to Georgia. The contract had to be resent to me TWICE to be resigned because of errors made by Tony Rizz my family. I am a US Soldier and was enroute to Georgia. The contract had to be resent to me TWICE to be resigned because of errors made by Tony Rizza. The second time I sent the contract back I had to include the first month's loan payment in a check made out to Joe Rizza Ford, which was immediately cashed. My temporary registration was only good for 30 days and I called Michelle at the tax/title office to get my title so I could register it in Georgia where I was living. I left over 10 messages and never received a return phone call. I finally received the title in the mail on Friday, November 4th after work. On Monday I took it to the tag office in GA to register the vehicle and the dealer NEGLECTED to sign as the buyer on the front of the title. I had to overnight the title BACK to Illinois to get it signed. Also on November 4th, I received notice in the mail that my vehicle loan was defaulted on and went to collections due to non-paymnet. I had no idea my loan had already been given to a bank and that the dealership failed to make a payment, since they previously cashed my check. I left numerous messages for someone in the title office, business office, or the manager to return my call to no avail. This business is absolutely awful. More
by maca1313
Employees Worked With
Tony Rizza, Michelle M (title clerk)
October 30, 2011
Bought a brand new F-150. Couldn't be happier with how the sales process went at Joe Rizza Ford. Everything was done in a timely manner. The staff was great (salesman Steve Lillie and sales manager Scott the sales process went at Joe Rizza Ford. Everything was done in a timely manner. The staff was great (salesman Steve Lillie and sales manager Scott Precin). Couldn't be happier with the truck. Will be back for my next car/truck. Definitely would recommend this dealership to anyone! More
by mp1212
October 13, 2011
We did all the research to buy the car through online services. We had a check in hand. When we walked in- the person who knew who we were didn't even introduce himself. He made several rude comments services. We had a check in hand. When we walked in- the person who knew who we were didn't even introduce himself. He made several rude comments about us and our arrival time. We came during the 1hour window of time we said we would (on the drive down we even called to confirm that). He did not show us the car. He let us look. We were allowed to "test drive" the car which comprised of about a 1.5 mile drive down the frontage road, then we were told to turn around and go back to the dealer. There was a 2000$ item that was broken on the car. There was about 200$ of electronic equpiment missing, and the door code was not reset ($75). They had this car sold. Perfect price, perfect milage, and we thought great condition. Very shady salesman and shady dealership. His compromise was a 100$ discount. His manager tried to smooth out the deal (Gary Precin) and offered to fix what was wrong with the car. By that time it was too late. The problems we found with the car we found ourselves after they had said it was perfect. I can't even imagine what would else have been wrong with it if we would have bought it. Very Shady. Do NOT recommend and do not Trust them at all!!! More
by asmdangry
Employees Worked With
Never said name- couldn't read the name he wrote on the card.
September 04, 2011
staff are all happy to help you when you are in the prepurchase stage but after they get the money they fall silent and refuse to answer your calls. We wenrt to purchase a mustang which my husband has prepurchase stage but after they get the money they fall silent and refuse to answer your calls. We wenrt to purchase a mustang which my husband has wanted for ever. While the car is beautiful you could tell where it had been manipulated to give the appearance of being in top shape. We purchased an extended warranty, why i don't know but they pretty much said we had to, and also purchased the under coating and 3 m car bra. I wrote them a check to cover that and post dated it 4 weeks. We figured we would have the paperwork and be able to bring the car back by then. 2 days after the initial sale of the car we decided we did n't want to spend 2700 on undercoating and a 3 m bra, that is readly visible on the car. I spoke with the finance manager bill or bob?? and he guaranteed he would return the check, well its 4 weeks later and no check and no return phone calls. its really irritating. Liz called from customer service, i asked her about the check, she also said she would get right back to me, but its been over a week, now Im starting to wonder what get right back to ya really means. The paper plate has expired, i have no paperwork to register this car, and no one will answer a call to see where things are at. I finally called ford motor to swee what the payment is due and the loan number, so until Joe Rizza Ford decides to do something, my brand new car sits in the driveway. I can't even insure it because the insurer wants to see the registration. Never will I go to Joe Rizza FOrd. More
by giselegance
Employees Worked With
Adam
August 26, 2011
Extremely helpful. Bent over to get me the car I wantef for a great price. All employees i dealt with were extremely friendly. Would recommend this dealership to anyone looking. for a great price. All employees i dealt with were extremely friendly. Would recommend this dealership to anyone looking. More
by jconnolly9
April 21, 2011
I purchased a 2011 Kia Soul from Adam Aguilar at Joe Rizza in Orland Park. I came in and was asked if I needed assistance, but then was left alone to look around without being harassed. When I requested Rizza in Orland Park. I came in and was asked if I needed assistance, but then was left alone to look around without being harassed. When I requested a test drive of the Soul, it took about 10 minutes and I was behind the wheel. They didn't hassle me for information or make me go through a long sales pitch. My salesman, Adam, is a class act. He's the perfect balance of salesman and customer service provider. From start to finish I had a comfortable, dignified, informative, wonderful experience purchasing a car from Joe Rizza/Adam. This is what it's supposed to be like purchasing a car, but never has been, until now, at Joe Rizza Kia. :) More
by Lenorefan
Employees Worked With
Adam Aguilar
February 24, 2011
I've bought a few cars their over the years. They have always been polite and not pushy. They have let me take cars home to show the family the car so that we've discussed it and inspect the car in privat always been polite and not pushy. They have let me take cars home to show the family the car so that we've discussed it and inspect the car in private. Even when I have not bought the car right then. I've gone back and have been treated well on another purchase. The buing experience has always been a plesent experience their. More
by Southfield
Employees Worked With
3
