Joe Rizza Ford Lincoln

Mr. jones answered all of our questions we had and was very patient with us. He listened to what my husband wanted and did the research and sold us the right car for us. very patient with us. He listened to what my husband wanted and did the research and sold us the right car for us. More

I purchased an extended warranty for a passenger van for my business. The first time I tried to use it I was told that the warranty does not cover the van if it is actually used to transport passengers. The my business. The first time I tried to use it I was told that the warranty does not cover the van if it is actually used to transport passengers. The salesmen was made well aware at the time of purchase what the intended use of the vehicle would be. I tried multiple times to get someone to speak with with about getting a refund on this useless warranty, with none of my calls or emails answered. I finally filed a Better Business Bureau complaint, and received a response through the BBB. The stated that according to some sections of the contract, a section I was never given, the warranty is void. I tried again to call about getting a refund, again with no response. I tried responded through BBB, asking if a refund for the full amount would be given, they never even responded to them. Finally, I received a call asking were I wanted a cancellation sent. I asked if it entails a full refund, and was told he did not know. As of now, the cancellation form has never arrived. Very poor customer service. More

I have decided to rated every category as great. I worked with Steve Lillie. His customer service, quality of work and friendliness were great. My overall experience and price were also great because worked with Steve Lillie. His customer service, quality of work and friendliness were great. My overall experience and price were also great because everyone I talked to at the dealership was very professional and I feel I got a good deal. More

I had the difficult task of finding my mother a car and shipping it to her. Thank you Adam for everything you did to make this happen for her. I found the car on your website and was in and out of the deal shipping it to her. Thank you Adam for everything you did to make this happen for her. I found the car on your website and was in and out of the dealership in an hour. Mom is waiting for transport to deliver her car and she is so excited. Her other car is 25 years old! Thanks also to Linda and the manager Gary. More

I visited the dealership for service with Dave Pace. He was extremely busy. He asked Sam to assist me with anything I needed until he could take care of my needs. Sam answered questions that I had regard was extremely busy. He asked Sam to assist me with anything I needed until he could take care of my needs. Sam answered questions that I had regarding my car. Sam is very familiar with the the operation and options of Cadillac SRX, he offered advice on the operation and any service that may be needed. Dave in the mean time took my car and gave me a loner. No other dealership has ever offered the service that I have received at Rizza. Thanks Sam and Dave! More

By far tremendous sales staff. I have done business with Rizza since 1993 and can say I've been thoroughly impressed with every purchase. The staff keeps up their tradition and professionalism. Rizza since 1993 and can say I've been thoroughly impressed with every purchase. The staff keeps up their tradition and professionalism. More

I had a wonderful experience in buying my new Ford from Adam Aguilar and Joe Rizza Ford. Adam and all the staff were very informative, patient and put all my questions and concerns to rest. I met Ryan Ri Adam Aguilar and Joe Rizza Ford. Adam and all the staff were very informative, patient and put all my questions and concerns to rest. I met Ryan Rioux the production manager and he told me to call him personally if I had any problems with my new car. The introductions to the very friendly staff in all the departments went a long way with me since this is my first time buying a car on my own. I would not hesitate to recommend a family member and friend to Joe Rizza Ford. Oh, by the way, I LOVE LOVE my new ford fusion! More